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Service Coordinator - Joplin, MO

Pay rate starting at $17.00/Hr.

We are looking for self-motivated, task oriented candidates able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new concepts and tasks, in a customer service world. Must have computer experience and knowledge.

About the Job

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay possible
  • must have a valid and current, state-issued driver’s license.
  • Maintain a cheerful demeanor and work to develop a positive rapport with all clients, staff members, and community resources affiliated with home care services.
  • Deliver exceptional customer service to all clients and field staff and effectively address all requests in a timely manner.
  • Reads and stays abreast of state, federal and business regulations.
  • Provide excellent communication to branch and corporate staff.
  • Contact employee applicants and complete onboarding process in a timely manner.
  • Complete new hire training sessions in the office and coordination of any on the job training needed. This includes annual ongoing in-service training for field staff.
  • Contact new client referrals and held clients timely and often to coordinate the start or continuation of care.
  • Work in conjunction with the service coordinator to ensure branch staffing needs are continually met.
  • Responsible for collecting paper documentation submitted by field staff, reviewing it for accuracy and submitting it to the appropriate departments in a timely manner.
  • Maintain employee and client medical records (electronic and paper files) including making files, filing regularly and keeping files up to date.
  • Order office supplies for branch.
  • Communicate with branch manager regarding problems and complaints.
  • Guarantee all private business information & protected health information is kept confidential.
  • As needed- Participates in special department projects
  • As needed- Attends state held in-service trainings/meetings per management’s direction
  • Other duties as assigned by management

Education and Experience

  • High school graduate/GED
  • Minimum of 2 years office experience preferred
  • Must have recent working experience in home health care or medical staffing
  • Earned Time Off
  • Medical Benefits, Dental, Life Insurance
  • Weekly paychecks
  • Competitive Pay
  • Fun, Lively, and Family work environment
  • Performance Bonuses
  • Room for advancement

Average salary estimate

$35360 / YEARLY (est.)
min
max
$35360K
$35360K

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What You Should Know About Service Coordinator - Joplin, MO, Advantage Home Care

Are you a self-motivated individual with a passion for customer service? If so, Joplin, MO is looking for a dedicated Service Coordinator to enhance our home care services. At our company, we value team players who thrive in fast-paced environments and are eager to learn new concepts. Your day-to-day responsibilities will involve delivering exceptional service to both clients and field staff, maintaining cheerful communication, and addressing any requests promptly. A valid driver’s license is required as you’ll help coordinate new client referrals and ensure that client care is seamless and effective. You’ll also be responsible for managing employee records, ensuring that all documentation is accurate and up to date, especially in the context of health information privacy. Your organizational skills will be put to the test as you’ll be ordering supplies and assisting with onboarding new hires, guiding them through both training sessions in the office and field training to ensure they excel in their roles. We offer competitive pay with potential performance bonuses, earned time off, and a lively work environment where you can grow and advance your career. If you have at least two years of office experience, particularly in home health care or medical staffing, and are ready to jump into a role that blends customer service with administrative prowess, we can’t wait for you to join our team!

Frequently Asked Questions (FAQs) for Service Coordinator - Joplin, MO Role at Advantage Home Care
What are the main responsibilities of a Service Coordinator at our Joplin, MO office?

As a Service Coordinator in our Joplin, MO office, your primary responsibilities include providing stellar customer service to clients and field staff, coordinating new client referrals, managing onboarding and training processes, and maintaining accurate records. Additionally, you’ll assist in ensuring that the branch staffing needs are met continually, and manage proper documentation in both electronic and paper files.

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What qualifications do I need to become a Service Coordinator in Joplin, MO?

To become a Service Coordinator in Joplin, MO, you should have at least a high school diploma or GED. Ideally, candidates will have a minimum of two years of relevant office experience, particularly in home health care or medical staffing, and must possess a valid driver's license. Computer proficiency is essential, along with excellent communication and organizational skills.

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What type of environment can I expect while working as a Service Coordinator in Joplin, MO?

You can expect a fun, lively, and family-oriented work environment as a Service Coordinator in Joplin, MO. We prioritize teamwork and a positive atmosphere while emphasizing the importance of customer service and effective communication with both clients and colleagues.

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Is there room for advancement in the Service Coordinator position in Joplin, MO?

Absolutely! The Service Coordinator position in Joplin, MO offers room for advancement as we believe in promoting from within whenever possible. With a strong performance and commitment to your role, there are various paths for career growth within our organization.

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What benefits are available to Service Coordinators in Joplin, MO?

Service Coordinators in Joplin, MO can enjoy a range of benefits including competitive pay, performance bonuses, medical benefits, dental insurance, life insurance, and earned time off. We aim to make our team members feel valued and supported throughout their work.

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Common Interview Questions for Service Coordinator - Joplin, MO
Can you describe a time when you successfully managed a busy schedule as a Service Coordinator?

When answering this question, detail a specific instance where prioritizing tasks led to positive outcomes for clients or staff. Emphasize your organizational skills and the communication techniques you used to keep everyone informed.

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How do you ensure confidentiality is maintained for employee and client records?

Explain your understanding of confidentiality in health care settings and cite specific examples of best practices you follow to protect sensitive information, underscoring your commitment to ethical standards.

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What strategies do you use to handle difficult client situations?

Outline your approach to conflict resolution, focusing on active listening, empathy, and providing solutions. Consider sharing a relevant example where you effectively managed a challenging interaction.

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How do you stay updated with regulations and compliance in health care?

Discuss your methods of keeping abreast of changes in state and federal regulations, including attending workshops, utilizing regulatory resources, or engaging with professional networks.

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Describe your experience with onboarding new employees.

Talk about your hands-on experience in training new hires and how you create a welcoming environment that fosters learning. Provide examples that show your ability to guide new staff effectively.

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What is the importance of maintaining accurate documentation in your role?

Emphasize the critical nature of accurate documentation for compliance, efficient operations, and facilitating communication among staff. Share how you ensure thoroughness and attention to detail in record-keeping.

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How do you prioritize tasks when you receive multiple requests from clients and staff?

Describe your methods for assessing urgency and importance, perhaps using examples of tools or systems you utilize to keep your workload organized and manageable in a bustling office.

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Can you share your experience with managing a diverse team?

Highlight the value of diversity and inclusivity in the workplace. Share your personal experiences working with a variety of team members and how you foster collaboration and respect within your team.

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What role does communication play in your effectiveness as a Service Coordinator?

Discuss how clear and open communication fosters relationships with clients and within the team. Mention practical examples where effective communication facilitated problem-solving or enhanced client satisfaction.

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What motivates you to excel in a Service Coordinator position?

Reflect on your personal passion for service, team dynamics, and the impact of your role on community well-being. Articulate specific aspects of the role that inspire you to give your best every day.

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Advantage Home Health Services, Inc. is a fully licensed, home health services provider based in Lakeland: - Licensed in the State of Florida by the Agency for Health Care Administration (AHCA) - Certified by the Centers for Medicare and Medic...

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