Client Account Manager- Sound Transit - job 1 of 2

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AECOM is seeking a dynamic and experienced Client Account Manager to drive business growth for Sound Transit in Seattle. This external facing leader will represent AECOM with Sound Transit and be responsible for business development, sales, and strategy across all divisions for this key client with a goal of winning new and repeat business for all of AECOM’s service offerings. This position is expected to begin immediately.
 

Job Summary/Responsibilities

The candidate will need to be a growth minded leader who can work collaboratively with other senior leaders in Transportation and other Business Lines, and mentor staff in a fast pace setting to drive strategic planning, business development, sales & marketing, opportunity identification, capture management, and relationship building.  The candidate should be able to demonstrate an ability to listen to, understand, and meet client needs to serve as a trusted advisor; knowledge of the transportation planning, engineering, and construction industry; and develop knowledge of the company and be able to bring AECOM’s full suite of support services to meet Sound Transit’s needs. The candidate must be able to communicate their ideas clearly and convincingly verbally and visually to peers and senior leadership.

The responsibilities of this position may include, but are not limited to:

• Fully accountable for all business development activities with Sound Transit.
• Represent AECOM and serve a point of contact with Sound Transit Leadership.
• Review and understand AECOM’s obligations on current Sound Transit contracts.  Works with Regional Business Line Leader and operations team to facilitate successful project delivery, including rate negotiations strategy.
• Manage the AECOM Sound Transit Client Account Team. Set strategic direction to business development with Sound Transit.
• Regularly meet with staff from multiple levels of Sound Transit to obtain feedback on AECOM’s performance, understand and serve needs, and proactively identify opportunities.
• Position AECOM for pursuits and promote AECOM capabilities in front of the client.
• Leads preparation of Client Account Plan, coach pursuit teams in the development of winning Opportunity Capture Plans and coordinate resources with Marketing Lead.  May serve as capture manager for Enterprise Critical Pursuits.
• Develop and execute pursuit strategies to increase market share across Sound Transit’s pipeline of opportunities and coordinates pursuits among different disciplines.
• Monitor client satisfaction and addresses performance issues.
• Ensure Sound Transit continues to be a sustainable source of repeat business.
• Work with Regional Business Line Leader and Director of Growth for West Coast, Division Managers, and Pacific Northwest Business Development Leader on development of sales, strategies and opportunities.
• Develop and executes a Sound Transit focused conference plan. Maintain a high profile with Sound Transit and transportation industry.  Attend conferences and workshops to strengthen existing Sound Transit relationships and establish new Sound Transit relationships.
• Has a keen understanding of industry trends and market drivers.
• Provides leadership in recruiting, training, and retaining top talent for Sound Transit opportunities and projects.

Key performance indicators for this role include client satisfaction survey responses, Net Service Revenue (NSR) wins, NSR bookings, and NSR delivered.

Minimum Requirements

• Bachelor's degree in business, planning, engineering, architecture, or a related field.
• 10 years of professional experience in transportation industry.

Preferred Qualifications

• Experience in business development, and strong existing relationships with Sound Transit.
• Existing relationships within the transportation community in the Seattle region, and active involvement in relevant professional organizations.
• Demonstrated success in leading and wining proposals with Sound Transit.
• Team-oriented and able to work in a fast-paced environment with minimal supervision.
• Strong understanding of best practices in capture process for professional services.
• Familiarity with Salesforce or other CRM systems.
• Leadership position with Sound Transit or Sound Transit as a client.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.