EAM Support Supervisor

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We are seeking a highly motivated and detail-oriented EAM Support Supervisor to oversee the support and maintenance of our Enterprise Asset Management (EAM) system. This role will be responsible for managing a team of support analysts, ensuring system reliability, optimizing workflows, and driving continuous improvement initiatives. The EAM Support Supervisor will collaborate with cross-functional teams, including IT, operations, and asset management, to enhance system performance and user experience.

The EAM Support Supervisor plays a critical role in coordinating the assignment of requests within the Department of Water Management (DWM). Responsibilities extend to overseeing the distribution and completion of day-to-day operations, ensuring the seamless execution of tasks and adherence to established workflows. The role involves the development of Quality Control (QC) test plans and the execution of testing for new workflows, contributing to the continuous improvement of processes and the optimization of the Enterprise Asset Management (EAM) system. Additionally, the role is responsible for UI set-up for larger deployments, ensuring the effective implementation and user interface configuration for significant projects.

Supporting day-to-day operations is a key aspect of the EAM Support Supervisor role, encompassing tasks such as creating, adding, and deactivating users and user groups, adding new fields, creating data spies, providing training sessions for DWM and internal EAM users, creating Quick Reference Guides (QRGs), and gathering requirements for reporting.

In addition to the supervisory responsibilities, the role actively contributes to system enhancements by creating commodity codes, managing contract and price updates in the system, and participating in the strategic planning of EAM operations. The EAM Support Supervisor’s leadership and coordination skills are essential in maintaining the efficiency of EAM support operations.

Key Responsibilities:

• Lead and supervise the EAM support team, providing guidance, training, and performance evaluations.
• Oversee the daily operations of EAM system support, ensuring timely resolution of issues and system uptime.
• Coordinate assignment of requests.
• Oversee distribution & completion of day-to-day operations.
• Develop QC test plans, execute testing for new workflows.
• UI set-up for larger deployments.
• Support day-to-day operations including:
  • Create/add/deactivate users & user groups
  • Create/add new fields
  • Create data spies
  • Training for DWM & internal EAM users
  • Creating QRGs
  • Gather requirements for reporting
  • Create commodity codes in the system
  • Contract & price updates in the system
• Collaborate with IT and business teams to identify, troubleshoot, and resolve system-related problems.
• Develop and implement best practices for system usage, user support, and data integrity.
• Monitor system performance and generate reports to assess functionality and efficiency.
• Coordinate software updates, patches, and upgrades with IT and vendors.
• Facilitate user training sessions and create documentation for system users.
• Work with stakeholders to gather requirements for system enhancements and configuration changes.
• Ensure compliance with company policies and industry standards related to asset management.
• Continuously seek opportunities for process improvements to maximize system capabilities.
• May orient, train, assign, and check the work of lower level employees.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Engineering, or a related field and four years of relative work experience or demonstrated equivalency of experience and/or education

Preferred Qualifications & Experience

• 5+ years of experience in EAM system support, asset management, IT or customer service support roles.
• 2+ years of experience in a supervisory or leadership position is a plus.
• Strong understanding of EAM systems (e.g., IBM Maximo, Hexagon EAM, SAP PM, or similar platforms).
• Knowledge of database management, system integrations, and reporting tools is a plus.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work across various departments.
• Experience in project management and process improvement methodologies is a plus.

• Experience working in industries such as utilities, manufacturing, transportation, or public infrastructure is a plus.

• Sponsorship is not available for this position
• Relocation Assistance is not available for this position 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.