Team Manager, UW Support

About the role

Reporting to the Team Manager, Underwriting Support or Operations Manager, this position is responsible for the day-to-day management of underwriting support staff with a supervisory scope.  The staff roles managed may include any combination of Underwriting Assistant, Sr. Underwriting Assistant Sr. Specialist or Associate Underwriter.    This role includes coaching, counseling, goal setting and staff development.  Promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.

• Develops key relationships with the field and home office underwriting leaders to execute the end-to-end underwriting processes.

• Manages a cross-regional team of Underwriting Analysts

• Works closely with underwriters and CoE partners to develop and deliver tailored solutions.

• Assumes an active role in the implementation of the Standard Commercial Underwriting Platform transformation.

• Communicates and collaborates across the organization to provide solutions/recommendations to achieve organizational success.

• Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.  Recommends how and what performance measurements to collect for performance data.

• Review and manage production and quality control reports and take appropriate action for improved results.

• Ensures compliance with workflows and procedures.

• Review workflows/processes on a semi-annual basis in order to identify process efficiencies.   Document workflow/process changes, train onshore/offshore staff, and implement and monitor change through BAU status.

• Point of contact for Internal Audit; ensuring compliance with internal audit guidelines and assisting with developing responses and action plans in response to audit findings.

• Support any IT development efforts as a subject matter expert.

• Maintains open and effective communication with underwriters in order to foster partnership and teamwork.

• Attends underwriting reviews/operational meetings and reports on operational process changes, regulatory changes, policy booking, policy issuance, or adjustment backlogs.  Captures takeaways and works with the team to create/implement action plans as required.

• Proactively maintains effectiveness when experiencing changes in work responsibilities or environment; adjusts effectively to work within the new structure, process requirements, or culture.

• Keeps underwriting management informed of status and progress of support unit.

• Assists with quality control of the most complex policies.

• Actively manages the team in all aspects, such as hiring, performance management, development, and schedule coordination.

• Collaborates with underwriting on requested individual account service agreements to ensure resources, system capabilities, and time requirements are achievable.

• Manages the day-to-day operations of the support unit.

• Is the first point of escalation for operations or underwriting staff regarding service issues.

• Identifies servicing issues with SS and works with the Operations Manager to document the issue, present it to SS, and follow up through resolution.

• Attend broker or client meetings as requested by underwriting.

Job Requirements:

• 7+ years of related Commercial Insurance experience.

• 1+ years, direct team management experience.

• Strong knowledge of program and reinsurance structures.

• Coursework completed towards CPCU, ARM, or other relevant commercial insurance industry designations preferred but not required.

• Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements.

• Appropriate combination of commercial P&C insurance rating, coding, and underwriting assistant skills.

• Strong written and oral communication skills.

• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.

• Must demonstrate the ability to multitask and work under limited supervision.

• Demonstrated excellent marketing, influencing, negotiating and communication skills in dealing with C-suite leaders.

• Bachelors Degree preferred

The base salary range for this position in Jersey City, NJ is $84,000 -$100,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.