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Representative - Inside Sales

R10065485 Representative - Inside Sales (Open)

Location:

Paso Robles, CA - Retail shop

How will you CONTRIBUTE and GROW?

GENERAL SUMMARY:
The Inside Sales Representative is responsible for working closely with an assigned team of Account Managers to
manage and profitably grow Airgas business within a sales territory. This position will have regional objectives
for sales and profitability growth within an assigned territory.

Pay range: $19.00 - $24.00/hr. DOE

ESSENTIAL DUTIES & RESPONSIBILITIES:
● Works with outside sales team to maintain and grow the existing customer base, including:
○ Maximize account retention through proactive and frequent customer contacts and
rapport development.
○ Secures and maintains customer contact relationships with key decision makers, buying
influencers and users of products within each assigned account.
○ Improves existing customer business practices through the use and management of Airgas Sales
Specialists, vendor partners, current industry best practices, new products and other available
resources
○ Maximizes Airgas “Wallet Share” of existing account base through selling the complete
portfolio of Airgas products and services.
○ Responds to and solves customer complaints by deploying the necessary company resources
○ Works with Accounts Receivable personnel in solving collections issues and achieving Days
Sales Outstanding (DSO) goals.
○ Takes a lead role in identifying, analyzing and solving service issues.
○ Establishes and maintains clear and consistent lines of communication with internal
departments relative to customer successes, customer failures, new customer developments
and other customer specific information.

● Collaborates with Account Managers in developing and executing plans to improve Airgas market
share within the assigned sales territory.
● Maintains a leadership role in delivering sales service. Provides direction as required to other Airgas
associates such as market information, pricing strategies, product information or customer
information.

● Works closely with local Branch managers to assist in promoting sales and customer management
through retail store locations within assigned geographical area
● Supports all local, national and regional sales initiatives such as bulk gas sales, safety sales,
specialty gas sales, Brand Strategy Management and others that are or may be defined
○ Develops and maintains positive work habits that are conducive to sales and profitability
growth, including:
○ Strategizing daily with assigned Account Managers and completing required field visits with
each.
○ Achieving department goals on phone time, outbound calls, and other KPI’s.
● Other duties/projects as may be assigned.

________________________

Are you a MATCH?

ESSENTIAL DUTIES & RESPONSIBILITIES:
● Works with outside sales team to maintain and grow the existing customer base, including:
○ Maximize account retention through proactive and frequent customer contacts and
rapport development.
○ Secures and maintains customer contact relationships with key decision makers, buying
influencers and users of products within each assigned account.
○ Improves existing customer business practices through the use and management of Airgas Sales
Specialists, vendor partners, current industry best practices, new products and other available
resources
○ Maximizes Airgas “Wallet Share” of existing account base through selling the complete
portfolio of Airgas products and services.
○ Responds to and solves customer complaints by deploying the necessary company resources
○ Works with Accounts Receivable personnel in solving collections issues and achieving Days
Sales Outstanding (DSO) goals.
○ Takes a lead role in identifying, analyzing and solving service issues.
○ Establishes and maintains clear and consistent lines of communication with internal
departments relative to customer successes, customer failures, new customer developments
and other customer specific information.

● Collaborates with Account Managers in developing and executing plans to improve Airgas market
share within the assigned sales territory.
● Maintains a leadership role in delivering sales service. Provides direction as required to other Airgas
associates such as market information, pricing strategies, product information or customer
information.

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

_________________________

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What You Should Know About Representative - Inside Sales, Air Liquide

If you're looking to put your sales skills to good use, consider the Representative - Inside Sales role with Airgas in Paso Robles, CA. This exciting position is perfect for someone eager to dive into a fast-paced environment while working closely with our dedicated team of Account Managers. You'll be pivotal in nurturing and expanding our existing customer base by developing strong relationships with key decision-makers and influencers. Your main responsibilities will include maximizing account retention by maintaining regular contact with customers and resolving any complaints swiftly using company resources. Your day-to-day duties will involve collaborating with Account Managers to strategize and amplify Airgas's market presence within your territory while ensuring a smooth flow of communication among internal departments. Not only will you have the opportunity to grow professionally, but you'll also enjoy an attractive pay range of $19.00 - $24.00 per hour, depending on experience, along with robust benefits including healthcare, retirement plans, and tuition reimbursement. At Airgas, we value diverse perspectives and believe a variety of experiences enhance our performance. If you’re excited about making a difference and being a part of a team that champions inclusivity and customer success, we want to hear from you!

Frequently Asked Questions (FAQs) for Representative - Inside Sales Role at Air Liquide
What are the key responsibilities of the Representative - Inside Sales at Airgas?

The Representative - Inside Sales at Airgas primarily focuses on managing and growing the existing customer base, maximizing account retention through proactive communication, and developing strong relationships with key decision-makers. The role also involves collaborating with Account Managers to strategize on market share and improve customer business practices. Additionally, you will be crucial in resolving customer complaints and identifying service issues.

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What qualifications are required for the Representative - Inside Sales role at Airgas?

For the Representative - Inside Sales position at Airgas, strong communication skills and experience in sales or customer service are essential. A background working in sales environments, along with the ability to develop rapport with customers, will be beneficial. Knowledge of the industry best practices and familiarity with sales tactics can also enhance your potential for success in this role.

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How does Airgas support the professional development of its Inside Sales Representatives?

Airgas is committed to the professional growth of its Inside Sales Representatives through ongoing training and development programs. Employees have access to resources such as tuition reimbursement, leadership development opportunities, and various internal workshops to enhance their sales skills and industry knowledge.

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What kind of work environment can a Representative - Inside Sales expect at Airgas?

The work environment for a Representative - Inside Sales at Airgas is collaborative and supportive. You will work closely with an enthusiastic team of Account Managers, engage with retail branch staff, and maintain a leadership role in delivering top-notch sales service. Airgas prides itself on fostering an inclusive atmosphere where employees are encouraged to voice their opinions.

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What benefits come with the Representative - Inside Sales position at Airgas?

As a Representative - Inside Sales with Airgas, you can expect a comprehensive benefits package. This includes competitive pay, health insurance options, a 401k plan with company matching, generous parental leave, and various paid time off options. Employees also benefit from programs such as scholarship opportunities for dependents and discounted tuition rates.

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Common Interview Questions for Representative - Inside Sales
Can you describe your experience in managing customer relationships?

In your response, highlight specific instances where you effectively built and maintained relationships with clients. Discuss strategies you used to ensure customer satisfaction and retention, showcasing quantifiable outcomes where possible.

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How do you handle customer complaints or difficult situations?

Share a relevant experience where you encountered a customer's complaint and detail the steps you took to resolve it. Emphasize your problem-solving skills and the importance of utilizing company resources effectively to find a satisfactory solution.

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What sales techniques have you found most effective in your previous roles?

Think about the sales tactics that worked for you and how you applied them. Discuss techniques like upselling, consultative selling, or leveraging customer feedback to improve sales outcomes and how these can be applied in the Inside Sales role at Airgas.

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How do you prioritize tasks when managing multiple accounts?

Outline your organizational strategies, including any tools you use to keep track of tasks. Discuss your approach to balancing urgent requests with long-term account management responsibilities, emphasizing your ability to stay focused and efficient under pressure.

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How do you stay updated with industry trends that could impact your sales strategies?

Talk about your commitment to continuous learning, whether through industry publications, seminars, or networking with peers. Explain how staying informed improves your sales approach and enhances your ability to respond to customer needs effectively.

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What motivates you to achieve sales targets?

Share your intrinsic and extrinsic motivators. This could include personal goals, competitive spirit, or the satisfaction of helping clients resolve their needs. Relate this to how you could contribute to Airgas's success.

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Can you provide an example of a time you increased sales for an account?

Select a specific account where your efforts directly led to increased sales. Discuss what strategies you implemented, what challenges you faced, and what the end results were. Numbers or percentages can enhance this narrative.

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How do you balance teamwork with individual sales goals?

Discuss your approach to collaboration with Account Managers and how teamwork can enhance personal performance. Emphasize your belief in shared success and how working together can lead to achieving both team and individual targets at Airgas.

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What are your strategies for approaching new clients?

Detail your initial steps for reaching out to new clients, including research, understanding their needs, and how you tailor your pitch to resonate. Talk about the importance of listening and responding to their specific challenges.

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How do you measure your success as an Inside Sales Representative?

Discuss the metrics or KPIs you focus on to assess your effectiveness in the role. This could include sales volume, customer retention rates, or feedback from clients. Provide examples of how you rely on these metrics to drive improvement.

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Air Liquide is a world leader in gases, technologies and services for Industry and Health. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the...

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DATE POSTED
April 12, 2025

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