Lobby Concierge - job 5 of 5

As a Lobby Concierge at Allied Universal in Overland Park, your main responsibilities will include greeting employees, visitors, and vendors whilst maintaining a professional atmosphere. You'll conduct regular foot patrols around the premises, respond to emergencies and security incidents, and ensure strict compliance with site-specific policies. Client interaction is key, and you’ll leverage the Visitor Management System (VMS) to streamline check-in processes—all while delivering exceptional customer service.

To qualify for the Lobby Concierge position at Allied Universal in Overland Park, you must be at least 18 years old (21 for armed roles), possess a high school diploma or equivalent, or have at least five years of verifiable experience. You’ll need to undergo a background check and drug screening as part of the hiring process. Additionally, having experience in a corporate office setting, along with strong communication and multitasking abilities, is essential.

The Lobby Concierge position at Allied Universal in Overland Park typically requires employees to work from 7 am to 6 pm, Monday through Friday. The exact hours may vary, providing you with a flexible schedule that fits your personal life goals while offering a complete work experience.

Lobby Concierges at Allied Universal enjoy an array of benefits, including health insurance, 401k plans for full-time positions, and generous employee discounts via a perks program. Additionally, you will have access to ongoing paid training programs designed for personal and professional growth within the company.

Allied Universal places a heavy emphasis on supporting the professional development of their Lobby Concierges. This includes offering ongoing paid training programs to facilitate skill enhancement and career advancement. By investing in your growth, the company empowers you to succeed in your role and progress within the organization.

When faced with a difficult visitor at the front desk, it’s essential to remain calm and professional. Start by actively listening to their concerns to understand the issue fully. Acknowledge their feelings and provide clear solutions while maintaining a friendly demeanor. If needed, involve a supervisor for additional support to ensure everyone's safety and satisfaction.

In discussing your experience with visitor management systems, focus on specific software you've used, highlighting your familiarity with check-in processes and any relevant security protocols. Explain how you've ensured smooth visitor experiences and addressed challenges effectively using these systems.

In an emergency, your primary focus should be on ensuring everyone’s safety. Determine the nature of the emergency and act quickly by following established protocols, such as alerting security and guiding visitors and employees to safety. Remaining calm and effective during this process not only helps manage the situation but also provides reassurance to others.

Prioritizing tasks during a busy shift requires effective time management and organizational skills. I would assess the urgency of each task, addressing critical security concerns first, and then attending to visitor inquiries. Using to-do lists or checklists can also help keep track of ongoing responsibilities, ensuring nothing is overlooked.

The most effective customer service strategies involve active listening, empathy, and building rapport. By genuinely engaging with every visitor and anticipating their needs, I can create positive experiences. Staying calm and professional, particularly during high-stress situations, is vital to maintaining customer satisfaction.

When dealing with staff and management inquiries, I would approach interactions with professionalism and a collaborative spirit. I would ensure to actively listen, ask clarifying questions if needed, and provide thorough, precise responses to promote transparency and effective communication within the workplace.

To enhance security at the campus, I would implement routine patrols and encourage open communication with staff regarding security concerns. Being visible and approachable helps foster a sense of security and trust. Additionally, staying informed on the latest security trends and training can enhance our readiness against potential threats.

Sharing examples of effectively dealing with conflict involves detailing specific situations where you project calmness, clarity, and fairness. Highlight your problem-solving skills, like mediating discussions and ensuring that all parties feel heard, enabling a balanced resolution that satisfies everyone involved.

Adaptability is key in dynamic environments. I stay informed about changes, whether it's new protocols or shifts in procedures, by actively participating in training sessions and communication with management. Embracing a proactive mindset allows me to adjust seamlessly and maintain efficiency.

In answering this question, express your enthusiasm for contributing to a welcoming and safe environment. Highlight your alignment with Allied Universal's values, commitment to exceptional service, and eagerness to develop your career in security and facility services, showcasing how you can positively impact the organization.