Security Guard - Unarmed

As a Security Guard - Unarmed at Allied Universal® in Houston, your key responsibilities will include answering and prioritizing incoming telephone and radio calls, monitoring fire and life safety alarms, and effectively coordinating incidents with on-site personnel. You will utilize advanced surveillance systems to ensure the safety of the environment, provide emergency instructions to law enforcement when necessary, and maintain detailed logs of all activities. Your role will be crucial in ensuring a safe atmosphere through effective communication and vigilant monitoring.

To become a Security Guard - Unarmed at Allied Universal®, you need a high school diploma or equivalent, or at least five years of work experience. Licensing requirements vary by state, and you must also obtain CPR certification within 60 days of being assigned the role. Strong computer proficiency, along with excellent communication skills, are essential to perform effectively in this position. While prior experience isn't necessary, a customer service background is preferred.

Allied Universal® offers a robust benefits package for Security Guard - Unarmed positions, which includes medical, dental, and vision coverage. Full-time employees are eligible for a 401(k) retirement plan and can enjoy paid time off for seven holidays, which are compensated at time and a half for hours worked. You'll also receive vacation time after one year of service, company discounts, and additional perks to enhance your work-life balance.

At Allied Universal®, the training process for new Security Guards - Unarmed is comprehensive and designed to equip you with the skills needed for the role. After being hired, you will complete a new hire training program and participate in ongoing monthly training to maintain your skills and knowledge. Every new hire must successfully complete CPR certification training on-site and familiarize themselves with emergency procedures to excel in their position.

Security Guards - Unarmed at Allied Universal® work in a dynamic environment that values diversity and inclusiveness. Operating primarily from the Security Operations Center, you will be engaged in site monitoring, customer service, and emergency response protocols. The role requires you to thrive under pressure while juggling multiple tasks, ensuring the safety of patrons and responding to incidents swiftly and effectively.

When answering this question, focus on your ability to communicate clearly and effectively, especially under pressure, as it is crucial for a Security Guard - Unarmed. Highlight your proficiency with technology and your willingness to learn new software, as well as any previous customer service experience. Mention specific instances where you demonstrated problem-solving skills or quick thinking.

In your response, outline your approach to identifying suspicious behavior and the importance of staying calm. Discuss your methods for assessing the situation, documenting details, and communicating with your team or local law enforcement. Emphasize the need to prioritize safety while handling such incidents.

It’s essential to demonstrate your ability to assess and respond to emergencies effectively. Describe a systematic approach to prioritizing life-threatening situations first while maintaining communication with the team. You might mention handling more minor incidents concurrently, showcasing your multitasking abilities.

Your answer should reflect an understanding of the Security Operations Center's role in monitoring and responding to incidents. Focus on the objectives of ensuring safety, providing excellent customer service, and maintaining a secure environment. Highlight how effective communication and surveillance contribute to these goals.

Discuss your understanding of confidentiality protocols and the importance of keeping sensitive information private. Describe measures you would take to protect data, such as limiting access to access control systems and adhering to policies while in communication with customers and employees.

Highlight a specific experience where teamwork was essential to achieving a common goal. Discuss how you communicated with your team, the roles and responsibilities you took on, and the outcome of the collaboration. Relate it back to the effective communication needed in security roles.

In answering this, showcase your strategies for stress management, such as remaining calm, breathing exercises, or taking a moment to assess the situation before reacting. Share any experiences where you successfully handled stress in previous roles.

Detail the steps you would take to monitor alarms, including recognizing alarm types, prioritizing responses, and coordinating with other personnel or authorities as needed. You may also discuss the importance of keeping accurate logs during alarm responses.

Discuss your methods for familiarizing yourself with emergency procedures, including continuous review and participation in training. Highlight the significance of sharing this knowledge with team members and assisting patrons during an emergency evacuation.

Express your enthusiasm for working with Allied Universal® by discussing the company's commitment to diversity, inclusiveness, and community safety. Mention how their values align with your own, and highlight the opportunity for career growth and development within the organization.