Security Officer - Commercial Patrol

As a Security Officer - Commercial Patrol at Allied Universal®, your responsibilities include monitoring and patrolling assigned areas, implementing security procedures, and participating in emergency response activities. You will also be required to respond to incidents calmly, conduct regular patrols around the location, and maintain a secure environment while providing excellent customer service to visitors and tenants.

To qualify for the Security Officer - Commercial Patrol position at Allied Universal®, candidates must hold a Maryland Security Professional Guard Card, be at least 18 years old for unarmed roles, and possess a high school diploma or equivalent, or 5 years of verifiable experience. Potential applicants will undergo a background investigation and drug screening as part of the hiring process.

The work schedule for a Security Officer - Commercial Patrol at Allied Universal® is part-time, specifically designed to accommodate your personal goals. Typical shifts include Friday from 3:00 PM to 10:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 9:00 AM to 7:00 PM, offering flexibility alongside a competitive pay rate.

Allied Universal® offers ongoing paid training programs for Security Officers - Commercial Patrol to ensure you are well-prepared for your role. This comprehensive training focuses on security procedures, customer service skills, and emergency response tactics to equip you with the tools needed for success in a dynamic work environment.

As a Security Officer - Commercial Patrol at Allied Universal®, you'll enjoy competitive benefits, including health insurance and retirement plans for full-time positions, employee assistance programs, and discounts at popular restaurants and entertainment venues through our perks program, making your work-life even more rewarding.

In such a situation, as a Security Officer - Commercial Patrol, you should remain calm and approach the individual with a professional demeanor. Politely ask for their identification and reason for being on the property. If they are unauthorized, follow your training protocol by requesting they leave and notifying law enforcement or your supervisor if necessary.

The most important skill for a Security Officer is effective communication. It allows you to convey important information clearly to visitors, address potential security threats, and collaborate with your team efficiently. Strong communication skills help in providing exceptional customer service, which is vital in this role.

Handling a medical emergency requires quick thinking and composure. Start by ensuring the safety of the area, call for medical assistance immediately, and provide first aid if trained. Keep the individual calm and reassure them until help arrives, while also keeping bystanders at a safe distance.

I am drawn to Allied Universal® because of its commitment to creating a safe environment and fostering community well-being. The opportunity to be part of a team that values agility, reliability, and innovation is inspiring. I appreciate the emphasis on training and career growth, which aligns with my personal and professional goals.

I once dealt with a customer who was upset about a security incident. I listened attentively to their concerns, validated their feelings, and provided reassurance that we were addressing the issue. By communicating effectively and keeping them informed, I was able to reduce their anxiety and regain their trust.

To deter unauthorized entry, I would maintain a visible presence through regular patrols and monitoring of entry points. I would also enforce access control policies, utilize signage that communicates security measures, and ensure that surveillance equipment is operational and monitored at all times.

Staying alert during shifts requires a proactive approach, such as taking breaks to recharge, staying hydrated, and periodically reviewing the security protocols. Engaging with colleagues and keeping an eye on the surroundings helps maintain awareness and vigilance throughout the shift.

Upon noticing suspicious behavior, I would first document the details, such as the time, location, and description of the person involved. I would then assess the situation calmly, while deciding whether to approach the individual or notify law enforcement, based on the incident's severity.

Teamwork is crucial for a Security Officer because it helps ensure comprehensive coverage and enhances communication. Collaborating with colleagues allows us to share observations and strategies for addressing security concerns and ensures a unified response to any incidents that may arise.

Implementing customer service in my role involves being approachable and responsive to the needs of the visitors and tenants. I would greet individuals warmly, provide them with information or assistance, and actively listen to any concerns they express, ensuring their safety and satisfaction is a top priority.