Program Manager

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Discounted friends & family day-ski vouchers (Up to 85% off)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Position Title: Program / Project Manager 
Business Unit or Department: Administration
Position Reports to: Sr. Executive Assistant
Classification: Exempt - Salary
# of Direct Reports: 0
# of Indirect Reports: 0
Wage Range: $77,900 – $104,000
Bonus Eligible Position: Yes

Benefits & Perks: Listed Below

Date of Last Review: 4/2025 
  
Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands. 

A career with Crystal Mountain is more than what you do today; it is being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

We are here to shape the future of mountain adventure.
We Cultivate Collaboration
We Honor Authenticity
We Prioritize Purpose
We Embrace Empowerment
 
  
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. 

POSITION SUMMARY  
The Program Manager oversees a variety of projects supporting the Executive Team and multiple company initiatives. The ideal candidate will be an excellent project manager with the ability to work on diverse initiatives and ensure their successful execution. Additionally, they should possess expertise in creating impactful presentations and graphics for both print and digital formats.

This role requires a strategic thinker who can manage multiple priorities, work collaboratively with internal teams, and contribute to the ongoing growth and success of Crystal Mountain Ski Resort through strong organizational and creative skills.

This is a hybrid role, typically working 2 days on-site and 3 days remotely.

ESSENTIAL DUTIES  

•    Executive Branch Cadence & Project Management: Driving the initiatives and agendas of the Executive Office.  Lead, coordinate, and manage a variety of projects across different departments, ensuring timely execution and alignment with the resort’s strategic goals
•    Cross-Functional Collaboration: Work closely with the Executive Team and Human Resources departments to prioritize projects, gather requirements, and ensure seamless communication across all teams.
•    Creative Presentations: Design and produce engaging presentations, graphics, and visual content for both internal and external use, including digital and print formats. This includes reports, proposals, promotional materials, and more.  About telling the story. Synthesize complex information into an executive level narrative.
•    Timeline and Budget Management: Develop project timelines, track progress, and ensure resources are allocated efficiently. Maintain project budgets and report on financial performance.
•    Stakeholder Communication: Regularly update stakeholders on project status, deliverables, and potential risks. Maintain clear communication with all levels of the organization.
•    Human Resources Support: Assist the HR team with projects related to employee engagement, development programs, and company-wide initiatives.
•    Continuous Improvement: Contribute ideas and strategies for improving processes and increasing efficiency in both project management and creative content delivery.

QUALIFICATIONS, KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS      
•    Proven experience in creating and delivering presentations, including graphic design skills (Adobe Creative Suite or similar tools).
•    Strong organizational skills with the ability to manage multiple projects simultaneously.
•    Demonstrated ability to collaborate with cross-functional teams and manage stakeholders at all levels.
•    Excellent verbal and written communications skills.
•    Knowledge of sustainability practices in the hospitality or resort industry is a plus.
•    Self-motivated with the ability to work independently and as part of a team.
•    Passion for environmental stewardship and the outdoors is a plus.
•    Experience in the hospitality or resort industry preferred.

EDUCATION 
•    Bachelor’s degree in business administration, project management, communications, or a related field.

WORK EXPERIENCE
•    3+ years of experience in program or project management, preferably in a resort, hospitality, or tourism setting.

TRAVEL REQUIREMENTS 
•    0-5% Travel Required

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS
•    Position may require occasional work on evenings, weekends, and holidays, especially during winter season. 
•    The ability to work for extended periods of time sitting, bending, reaching, and speaking constantly.
•    Manual dexterity to operate a computer and other common office equipment constantly.
•    Auditory and visual ability to operate computers, phones, mobile devices, and basic office equipment constantly.
•    Ability to work for extended periods of time sitting, bending, reaching, and speaking constantly. 
•    Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling occasionally. 
 

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Crystal Mountain Resort and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. 
 
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.  
 
Employment with Crystal Mountain Resort or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. 

This position is in Washington, and the work is in Enumclaw, WA, and employment in this position is subject to the labor and employment laws of Washington.

Crystal Mountain, Inc., and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Crystal Mountain Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

•    Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs (Health Savings Accounts), FSAs (flexible spending accounts), and more
•    Paid parental leave of up to 6 weeks for eligible employees.
•    Group Life Insurance 
•    401K benefit and generous match
•    Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge.
•    Alterra season pass (unlimited, direct to lift at all Alterra resorts) 
•    Alterra season pass for spouse and dependents 25 & under 
•    Free Ikon Pass for all eligible employees.
•    Free ski-referral letters for employees to use at other mountain resorts in the PNW. 
•    Discounted skiing + riding for friends and family of eligible employees.
•    Free group Ski & Snowboard Lessons 
•    Discounts on family lessons 
•    Free Ski & Snowboard Rentals (subject to availability) 
•    Discounts on Gear Tune-Ups, Food & Beverage, and Retail 
•    Generous discounts on outdoor gear, apparel, rental cars, etc.
•    Employee-only Events