Senior Solutions Architect (Hybrid), eero

Your role will also involve managing proof of concepts, offering insights to the Product and Engineering teams, and writing white papers that highlight eero’s innovative technologies.

To qualify for the Senior Solutions Architect role at eero, you should possess a bachelor's degree in computer science, engineering, mathematics, or equivalent professional experience. Additionally, you'll need to demonstrate substantial expertise in relevant technology domains such as software development, cloud computing, and networking protocols. Experience in designing and troubleshooting wired and wireless networks is also essential.

Succeeding as a Senior Solutions Architect at eero requires not only technical skills but also strong communication and analytical abilities. Proficiency with integration, scripting languages, and wireless packet capture tools like Wireshark or Ekahau will be beneficial. Moreover, your capability to manage multiple priorities effectively in a fast-paced environment will set you apart!

In this hybrid role, you can expect to travel between 25% to 40% of the time for customer engagements. This travel allows you to work directly with customers at their sites, helping to design and deploy eero solutions tailored to their needs and ensuring they have the best WiFi experience possible.

eero, as part of Amazon, is committed to fostering a diverse and inclusive workplace. We believe that a rich variety of perspectives leads to innovative ideas and ultimately better results for our customers. We actively seek to hire individuals from all backgrounds while offering support for candidates with disabilities throughout the application and hiring process.

When designing a network solution for a client, I start by thoroughly understanding their business needs and challenges. This involves gathering information about their existing infrastructure and what they hope to achieve. I then analyze the technical requirements and create tailored designs that incorporate the latest WiFi technologies, ensuring reliability and scalability.

In my previous role, I was responsible for managing multiple proofs of concept. I worked closely with clients to set up the PoC environment, demonstrating our solution's capabilities. I analyzed the results and collaborated with the sales and engineering teams to refine our offerings based on client feedback.

I stay updated on WiFi trends by regularly reading industry publications, attending conferences, and participating in networking forums. I also engage in continuous learning through online courses and certifications to ensure I understand emerging technologies and how they can enhance our offerings.

Building trust with stakeholders involves clear communication and delivering on promises. I prioritize transparency in my interactions, provide regular updates on project progress, and am always available to address any concerns. By demonstrating reliability and expertise, I foster strong relationships with clients and colleagues alike.

Collaboration with engineering teams is key to informing product development. I regularly share customer insights and feedback, which help shape the roadmap. I actively participate in brainstorming sessions and advocate for features that align with our customers' needs, ensuring our solutions remain competitive.

I once encountered a complex network issue that involved intermittent connectivity for a client due to interference. I conducted a comprehensive site survey and identified misconfigured settings and physical obstructions. Through careful adjustments and retesting, I was able to resolve the issue, restoring reliable connectivity for the client.

Essential tools for network design and troubleshooting include Wireshark for packet analysis, Ekahau for site surveys, and various network monitoring tools. These applications help me analyze network performance, identify issues, and optimize configurations effectively.

I am proficient in Python and Bash scripting. I've used these languages to automate network configurations and monitoring tasks, allowing for more efficient deployments and operational processes. This has not only saved time but also reduced the risk of manual errors.

I prioritize multiple projects by assessing their urgency and impact on the business. I use project management tools to track progress and set clear milestones. Regular communication with teams and stakeholders allows me to ensure everyone is aligned and that we can meet deadlines without compromising quality.

I am excited about the opportunity at eero because it combines my passion for networking technology with the chance to make a meaningful impact on customer experiences. The innovative culture at eero aligns with my values, and I look forward to contributing to the team’s success while driving the future of smart home connectivity.