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Senior Analyst, Global Quality & Oversight - job 3 of 4

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Senior Analyst, Global Quality & Oversight – PCG is part of the Payments Consulting Group (PCG) within the GMNS Global Strategies & Capabilities, which powers day-to-day operations, delivering exceptional merchant & partner experiences, whilst supporting GMNS in achieving its long term goals. The Payments Consulting Group’s mission is to deliver a simple, secure and seamless point-of-sale experience for all American Express customers. We are a team of 130+ global colleagues who work directly with merchants and third-parties to unlock value and optimize usage of American Express products and capabilities at the point-of-sale. The Global Quality & Oversight team in PCG supports the development and management of control and compliance, improvement of point-of-sale experience, and capacity management/reporting.

This newly created role of Senior Analyst, Global Quality & Oversight – PCG is an exciting opportunity to develop and drive PCG’s control and compliance program. The incumbent will be an integral part of a global team, focused on ensuring control management is embedded in the day-to-day operations of our organization.

Key Responsibilities

Support the Senior Manager, Global Quality & Oversight in managing and remediating operational risk in PCG-owned processes
Support the development and management of a global Risk Management Framework within PCG, including remediation of Audit findings and/or uplifting Process Risk Self Assessments (PRSAs)
Produce documentation and materials in preparation for Audit review and/or to update relevant stakeholders and leaders
Perform quality assurance on documentation and maintenance of records of specific issuers, risk and controls to ensure transparency and accountability
Manage and maintain remediation tracking tools, Standard Operating Procedures (SOPs), and required sign-offs
Collaborate with leads across global PCG to collect and document updates to PRSAs, SOPs and remediation efforts
Perform sample testing to ensure complete and effective remediation and control
Identify trends and support sharing insights to improve potential systemic risks and control weaknesses with BU processes

Requirements/Qualifications

2+ years of relevant experience required.
Exceptional attention to detail and highly organized
Experience and interest in operational risk management preferred.
Payments industry experience within Financial Services preferred.
Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators
Excellent Microsoft PowerPoint, Visio and Excel skills required.
Proven ability to manage projects and communicate effectively
Sound analytical and problem-solving skills with an ability to analyze data, identify trends and evaluate risk scenarios effectively
Exceptional abilities to translate complex challenges into linkable tasks with senior level updates
Bachelor's Degree preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$80000 / YEARLY (est.)

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$55000K

$105000K

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What You Should Know About Senior Analyst, Global Quality & Oversight, American Express

Join American Express as a Senior Analyst, Global Quality & Oversight in the vibrant city of New York! At Amex, we believe that with the right backing, both people and businesses can thrive like never before. As part of our Payments Consulting Group (PCG), you'll play a pivotal role in enhancing customer experiences at the point-of-sale by ensuring that our operations run smoothly, efficiently, and in compliance with regulations. This is an exciting opportunity for someone who is detail-oriented and passionate about operational risk management. In this role, you will support the Senior Manager in managing operational risks within PCG, help develop a global Risk Management Framework, and prepare materials for audits. You'll also collaborate with global team members to improve documentation processes, ensuring transparency and accountability. Your work will be essential in identifying trends and providing insights to mitigate potential risks effectively. With over 130 colleagues in our team, you'll be in a dynamic environment where your contributions are recognized, and you have the freedom to learn and grow. This position offers you a competitive salary range between $55,000 to $105,000 annually, along with bonuses and an array of amazing benefits, including flexible work arrangements and extensive wellness support. If you're eager to take the next step in your career and make a significant impact, we'd love to have you join Team Amex, where together, we can lead the way toward a bright future.

Frequently Asked Questions (FAQs) for Senior Analyst, Global Quality & Oversight Role at American Express

What are the main responsibilities of a Senior Analyst, Global Quality & Oversight at American Express?

As a Senior Analyst, Global Quality & Oversight at American Express, your primary responsibilities include managing operational risk in PCG processes, developing a global Risk Management Framework, preparing documentation for audits, performing quality assurance on records, and collaborating with other leads to ensure effective remediation and management of controls.