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American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to gather business requirements and data, and design and develop products consistent with specifications. Analyze technology stack and platform services, understand and meet key metrics, create service and API requirements, and execute product roadmap. Improve the overall customer experience of card members, leveraging innovative technology solutions that reflect internal and external needs. Help define and prioritize the future of the technology stack, educating key stakeholders on product positioning, key benefits, and target customers.

Position requires a Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, and 2 years of experience leading large-scale product development projects through all phases of the systems development lifecycle. Experience must include 2 years of experience with each of the following: product design and development; business systems analysis, including requirements analysis and definition; root cause analysis, developing business process flows, and designing, building, and testing application code; monitoring and improving systems for credit card or other financial products; presenting complex technical solutions; leading and influencing development partners in a cross-functional environment; defining, measuring, and reporting Key Performance Indicators (KPI) for delivered products; and with Agile rapid application development, Confluence, Jira, MS Excel and SharePoint, Scrum methodologies, and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week.

Job Location: New York, NY 

Salary Range: $152,859.00 to $165,000.00 annually

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.

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Average salary estimate

$158929.5 / YEARLY (est.)
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$152859K
$165000K

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What You Should Know About Senior Managers, Digital Product Management, American Express

American Express Travel Related Services Company, Inc. is on the hunt for Senior Managers, Digital Product Management to spearhead our product innovation journey. In this dynamic role, you’ll dive deep into gathering business requirements and analyzing data, allowing you to design and develop cutting-edge products that truly resonate with our customers. Your insight into the technology stack and platform services will be key in meeting essential metrics and crafting service and API requirements. You’ll be instrumental in executing the product roadmap while enhancing the overall experience for our card members through smart technology solutions. As a Senior Manager, you'll influence and educate stakeholders on product positioning and benefits, all while focusing on our target audience. To qualify, a Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field is required, along with at least 2 years of experience leading large-scale product development projects. Your expertise should encompass product design, business systems analysis, and monitoring financial products, along with hands-on application of Agile methodologies and tools like Confluence, Jira, and SharePoint. If you're looking for a rewarding opportunity to make a difference, join us in New York, where telecommuting options are available for up to two days a week, and enjoy an impressive salary range of $152,859 to $165,000 annually!

Frequently Asked Questions (FAQs) for Senior Managers, Digital Product Management Role at American Express
What are the responsibilities of a Senior Manager, Digital Product Management at American Express?

As a Senior Manager, Digital Product Management at American Express, you will gather business requirements, design and develop products, and enhance the overall customer experience of card members. You'll analyze technology stacks, create API requirements, and execute product roadmaps while collaborating with key stakeholders.

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What qualifications do you need to become a Senior Manager, Digital Product Management at American Express?

To qualify for the Senior Manager, Digital Product Management role at American Express, you need a Master’s degree in a related field and at least 2 years of experience in leading large-scale product development projects, including specific experience in product design, business systems analysis, and Agile methodologies.

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What is the work-life balance like for Senior Managers, Digital Product Management at American Express?

American Express promotes a healthy work-life balance for Senior Managers, Digital Product Management, offering telecommuting options for up to two days a week, along with comprehensive benefits to support your overall well-being.

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How does American Express support the career development of Senior Managers, Digital Product Management?

American Express is committed to the growth of its team members, offering various career development and training opportunities for Senior Managers in Digital Product Management, ensuring you have the tools and resources to grow professionally.

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What kind of benefits can Senior Managers, Digital Product Management expect at American Express?

As a Senior Manager, Digital Product Management at American Express, you can expect a competitive salary, bonus incentives, a robust retirement savings plan, comprehensive health insurance, and generous parental leave policy, among other benefits aimed at supporting your holistic well-being.

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Common Interview Questions for Senior Managers, Digital Product Management
What experience do you have with product design and development?

When answering this question, highlight relevant projects where you led product design and development. Discuss your role in defining requirements, working with cross-functional teams, and the outcomes of those products, emphasizing any innovative solutions you implemented.

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Can you explain your approach to business systems analysis?

In your response, elaborate on your systematic approach to requirements gathering and analysis. Discuss tools you used, the methods you employed to document requirements, and how you ensured stakeholder alignment throughout the process.

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How do you prioritize tasks in a product roadmap?

Discuss your strategy for prioritizing product features and tasks based on customer needs, business objectives, and resource availability. Providing an example of a affected product decision can demonstrate your practical understanding.

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What Agile methodologies have you employed in your work?

Share specific Agile methodologies you've used, such as Scrum or Kanban. Discuss how you applied these methodologies to manage projects, foster team collaboration, and respond to changes quickly.

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How do you measure the success of a product?

Talk about the key performance indicators (KPIs) you track and how you use data analysis to evaluate product success. Explain how you gather feedback from users and make improvements accordingly.

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Describe a time you had to present complex technical solutions to a non-technical audience.

Explain how you simplified technical jargon into relatable terms, used visuals, or engaging storytelling to convey your message effectively. Highlight the positive reception of your presentation.

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What strategies do you employ to enhance customer experience through product development?

In your response, include specific approaches such as user testing, feedback loops, and continuous improvement processes that focus on customer satisfaction and experience enhancement.

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How do you collaborate with cross-functional teams?

Discuss your experience in working collaboratively with diverse teams. Emphasize communication strategies, tools, and methods you've found effective in aligning goals and driving projects to success.

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What tools and technologies have you used in product management?

List the key tools you're familiar with like Confluence, Jira, and SharePoint. Explain how you leverage these tools to facilitate project tracking, documentation, and team collaboration in your product management activities.

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Why do you want to work as a Senior Manager in Digital Product Management at American Express?

Express your passion for innovation and the financial sector, along with your admiration for American Express's commitment to customer experience. Use this opportunity to align your personal values with the company’s mission.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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