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Senior Reporting Analyst - Colleague Experience Group - job 3 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

  • Provide reporting support to the Sales and Marketing & TA&O Americas recruitment teams including the delivery of standard and ad hoc reporting requests
  • Work with various risk and compliance groups to provide data and reports that show adherence to our policy and processes to minimize company risk
  • Serve as a recruiting metrics subject matter expert where the integration and/or deployment of recruitment data is necessary
  • Use data to provide learning analytics and measure success of overall programs.
  • Design and create sophisticated PowerPoint presentations for various team members to be shared with senior stakeholders and business leaders
  • Design and deliver training on tools and systems for the recruitment community
  • Support Recruiter development from both an AXP onboarding and best practices perspective.
  • Assist with designing and facilitate team-based training programs and initiatives.
  • Build and leverage strong relationships with key stakeholders, both within CEG and across the Enterprise.
  • Develop a point of view of external landscape to inform project strategy and standard methodologies (research, data, industry benchmarks etc.).
  • Maintain recruitment platforms to ensure accuracy of materials and resources.
  • Collaborate with multiple groups across the talent COE and CEG to produce relevant content for our teams.
  • Experience with Taleo/Oracle Business Intelligence (OBI) is strongly preferred
  • Recruitment experience and/or training experience preferred.

Minimum Qualifications

    • Expert level with Excel and PowerPoint.
    • Strong critical thinking and ability.
    • Intellectual curiosity to find opportunities and solve problems.
    • Excellent written and verbal communication skills.
    • Passion for creating outstanding colleague and candidate experiences.

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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Average salary estimate

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$55000K
$110000K

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What You Should Know About Senior Reporting Analyst - Colleague Experience Group, American Express

Join American Express as a Senior Reporting Analyst in the Colleague Experience Group, located in the vibrant city of New York! This role is all about leveraging your analytical skills to support the Sales and Marketing & TA&O Americas recruitment teams. Imagine diving into data and creating insightful reports that guide decision-makers and optimize recruitment strategies. Here, you won’t just crunch numbers; you will use your expertise to enhance the recruitment process, ensuring our policies minimize risk while elevating the candidate experience. You’ll also play a key role in developing training programs alongside assisting with recruitment metrics, which means you will be influencing the future of our recruiting efforts directly. This position allows for creativity, especially when designing impactful PowerPoint presentations for senior stakeholders. Plus, you’ll collaborate with teams across the company, using your intellect and curiosity to deliver excellent results. American Express values your contributions and is committed to creating a supportive, inclusive environment where you can thrive both personally and professionally. With benefits like flexible working arrangements, robust healthcare options, and comprehensive career development programs, you’ll feel backed every step of the way. If you are ready to make a significant impact with your data-driven insights and foster collaborative relationships, we would love to hear from you and welcome you to Team Amex!

Frequently Asked Questions (FAQs) for Senior Reporting Analyst - Colleague Experience Group Role at American Express
What are the responsibilities of the Senior Reporting Analyst at American Express?

As a Senior Reporting Analyst at American Express in the Colleague Experience Group, you will provide crucial reporting support to the Sales and Marketing & TA&O Americas recruitment teams. You will create both standard and ad hoc reports that help show adherence to compliance and risk policies while also using data to measure the effectiveness of various programs. Furthermore, you will serve as a subject matter expert in recruiting metrics, assist in designing training materials, and develop strong relationships with stakeholders across the enterprise.

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What qualifications are needed for the Senior Reporting Analyst role at American Express?

To succeed as a Senior Reporting Analyst at American Express, candidates should possess expert-level skills in Excel and PowerPoint. Critical thinking and a strong ability to analyze data are essential, along with excellent verbal and written communication skills. A background in recruitment and training will be beneficial, as well as experience with tools like Taleo/Oracle Business Intelligence (OBI). Above all, a passion for enhancing colleague and candidate experiences is key.

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How does American Express support the career growth of Senior Reporting Analysts?

American Express places a high emphasis on career development for all employees, including Senior Reporting Analysts. You'll have access to comprehensive training opportunities, mentorship programs, and the chance to work on high-impact projects that contribute to your growth. Additionally, the flexible working arrangements allow you to balance personal and professional development effectively.

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What benefits does American Express offer to Senior Reporting Analysts?

American Express offers a robust benefits package for Senior Reporting Analysts that includes competitive base salaries, bonus incentives, and comprehensive health insurance options. Additionally, employees can enjoy a generous retirement savings plan with a substantial company match, paid parental leave, wellness programs including access to on-site wellness centers, and career coaching. The company truly prioritizes the well-being of its colleagues.

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How does the work culture at American Express benefit Senior Reporting Analysts?

The work culture at American Express is inclusive, supportive, and focused on collaboration. As a Senior Reporting Analyst, you will find an environment where every voice matters and teamwork is celebrated. The company's commitment to upholding values of integrity and respect ensures that you will feel valued and recognized for your contributions as you lead the way in your role.

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Common Interview Questions for Senior Reporting Analyst - Colleague Experience Group
Can you describe your experience with creating reports and analyzing data?

When answering this question, focus on specific projects where your analytical skills significantly impacted decision-making. Be sure to highlight your proficiency in Excel and any experience with business intelligence tools like Taleo or Oracle.

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How do you ensure accuracy in your reporting?

Emphasize the importance of attention to detail in your reporting process. Discuss how you double-check your data, validate source documents, and seek feedback from peers to ensure your reports meet high accuracy standards.

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Describe a situation where you had to collaborate with cross-functional teams.

In your answer, illustrate a specific example where teamwork contributed to resolving a challenge or improving a process. Highlight your communication skills and how you effectively engaged with diverse teams.

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What strategies do you use to manage multiple reporting requests?

Detail your organizational skills and prioritization techniques. Discuss how you use project management tools or techniques like Agile or Kanban to manage tasks efficiently while maintaining high-quality output.

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How do you keep up with recruitment trends and best practices?

Share your approach to continuous learning, such as attending industry seminars, reading relevant publications, and collaborating with thought leaders. This shows your commitment to staying informed and using that knowledge to inform your work.

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Can you give an example of a challenge you faced when creating a report and how you overcame it?

Select a real challenge you faced, such as data discrepancies, and walk through the steps you took to resolve the issue, including problem-solving strategies and learning from the experience.

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What role does technology play in your reporting process?

Explain how you leverage technology, such as advanced Excel functions, data visualization tools, and reporting software, to enhance your reporting capabilities. This showcases your ability to utilize technology efficiently in your work.

Join Rise to see the full answer
How do you approach training others in reporting tools?

Discuss your training philosophy and share a specific training experience where you successfully taught others. Highlight your communication skills and ability to adapt your training methods to different learning styles.

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What does exceptional candidate experience mean to you?

Share your thoughts on the candidate journey, focusing on what makes it memorable and positive. Discuss the importance of timely communication, feedback, and creating a welcoming atmosphere during the recruitment process.

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Why do you want to join American Express as a Senior Reporting Analyst?

Articulate your enthusiasm for the company's values and commitment to excellence. Connect the role to your career aspirations and express how you align with their focus on colleague and candidate experiences.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

1201 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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