Licensed Optician - Assistant Manager

As a Licensed Optician - Assistant Manager at America's Best, your primary responsibilities will include overseeing store operations, managing and motivating your team, and providing exceptional customer service. You'll drive sales performance, ensure compliance with company policies, optimize the eyeglass department, and assist with staffing needs. Your leadership will inspire your associates to achieve both sales and customer service goals.

To qualify for the Licensed Optician - Assistant Manager position at America's Best, you must maintain an optical license as required by the state. Experience in optical sales is essential, while supervisory experience is preferred. Strong communication skills, exceptional customer service abilities, and a solid understanding of store operations will help set you up for success in this role.

America's Best provides a comprehensive benefits package to its Licensed Optician - Assistant Managers, which includes competitive compensation, bonus potential, health and dental insurance, a 401k retirement savings plan with company match, and paid time off. We also offer professional development opportunities and employee eyewear discounts, ensuring our team feels valued and secure.

At America's Best, we prioritize the professional growth and career fulfillment of our Licensed Optician - Assistant Managers. We offer training programs, access to educational courses, and promote from within whenever possible. This commitment to development allows you to advance your skills and progress through your career within National Vision.

Working as a Licensed Optician - Assistant Manager at America's Best is a fantastic opportunity to join a growing team dedicated to providing quality eye care. You'll enjoy Sundays off, be part of a supportive and dynamic work environment, and have access to a range of career benefits, making it a truly rewarding place to work.

When answering this question, emphasize your specific experiences in optical sales, highlighting how they relate to enhancing customer satisfaction and driving sales performance. Discuss your ability to understand customer needs and preferences, and how that has led to successful outcomes in your previous roles.

To motivate your team as a Licensed Optician - Assistant Manager, share strategies such as setting clear sales goals, recognizing individual contributions, and providing ongoing training opportunities. Emphasizing team collaboration and a shared vision for success will also inspire your associates to excel.

When discussing improvements in operational efficiency, focus on a specific example where you identified an area for enhancement and took actionable steps to implement changes. Share measurable outcomes that resulted from your initiatives, demonstrating your problem-solving skills and ability to drive performance.

To ensure excellent customer service, outline your approach to training staff on customer interaction, establishing service standards, and regularly gathering customer feedback. Discuss how you would set expectations and create a team culture focused on exceeding customer assumptions.

Discuss your strategies for prioritization, such as utilizing to-do lists, setting deadlines, and breaking larger projects into smaller tasks. Emphasize your organizational skills and ability to adapt to unexpected interruptions while maintaining focus on key responsibilities.

Describe your approach to addressing dissatisfied customers, emphasizing active listening, empathy, and resolving the issue to their satisfaction. Highlight your ability to keep calm under pressure and ensure that the customer leaves with a positive experience, even when challenges arise.

Explain the importance of teamwork in achieving sales goals and maintaining a positive work environment. Share examples of how collaborative efforts have led to improved outcomes in your past roles and how you would encourage teamwork as an Assistant Manager.

To demonstrate your commitment to the industry, discuss your methods for staying updated with optical trends, such as attending workshops, following industry publications, or participating in professional organizations. This showcases your dedication to providing the best service possible.

Share a specific example where your coaching helped an associate improve their performance. Detail the approach you took, the goals established, and the outcomes achieved, reflecting your ability to develop talent within the team.

Express your genuine interest in working for America's Best by discussing the company's values, commitment to quality eye care, and its supportive work culture. Share how your career aspirations align with the company's mission, which will highlight your enthusiasm for the position.