Assistant General Manager, Short Hills Mall

The Assistant General Manager at AMIRI in Short Hills Mall has a diverse range of responsibilities. This includes maintaining an active role on the sales floor, analyzing store metrics, ensuring high sell-through rates, initiating daily team meetings, and providing accurate reports. The AGM also collaborates with the HR team for training and onboarding, while working hard to build relationships with clients and promote a positive team culture.

To qualify for the Assistant General Manager position at AMIRI, candidates should have a minimum of 3 years of progressively responsible retail leadership experience. A strong familiarity with the luxury market, proficiency in the full Office platform, and a demonstrated ability to foster a customer-service-focused environment are also essential. Prior experience in leading retail teams in a fast-paced environment is highly valued.

The AMIRI brand significantly influences the role of the Assistant General Manager by setting expectations for leadership, customer service, and team development. The AGM must embody the brand's values of authenticity and creativity while building strong relationships with both the team and clients. This role is crucial in portraying the brand's spirit and ensuring that every customer receives an exceptional shopping experience.

Success as an Assistant General Manager at AMIRI requires several key skills: strong leadership, effective communication, analytical skills to interpret sales metrics, and a deep understanding of customer service. Additionally, multitasking, team development, and compliance with business standards and safety regulations are crucial in this dynamic luxury retail environment.

The team culture for the Assistant General Manager at AMIRI is characterized by collaboration, creativity, and a strong commitment to excellence in customer service. AMIRI fosters an environment that encourages personal and professional development, emphasizes team-building activities, and promotes transparency and integrity across all levels. The AGM plays a vital role in shaping this positive culture and ensuring every team member feels valued.

In leading a team as an Assistant General Manager, I would focus on fostering a supportive environment that encourages open communication and collaboration. By setting clear expectations and providing continuous feedback, I would motivate team members to excel in their roles while celebrating their successes to keep morale high.

I prioritize tasks in a fast-paced retail environment by identifying urgent needs, such as customer service issues or inventory shortages, and addressing them first. I also maintain a daily to-do list, routinely assess our sales goals, and delegate tasks appropriately to ensure that all aspects of store operations are running smoothly.

To improve customer service at AMIRI, I would implement ongoing training sessions for staff that focus on product knowledge and customer engagement techniques. Additionally, I would encourage team members to build personal connections with customers, ensuring an inviting atmosphere that exceeds their expectations while also implementing a system for gathering customer feedback.

When handling conflicts among team members, I believe in addressing issues directly but compassionately. I would speak with each individual involved to understand their perspectives and then facilitate a conversation where both parties can express their concerns and find common ground—ultimately focusing on a resolution that encourages collaboration.

I stay updated on retail industry trends by following relevant news outlets, subscribing to industry publications, and participating in professional development courses. Additionally, attending trade shows and networking with other retail professionals provides valuable insights that I can apply to my role as Assistant General Manager.

In my previous role, I noticed a dip in sales for a particular product line. I conducted an analysis and found that the issue was related to stock levels. By collaborating with the corporate team to better manage inventory and running a targeted marketing campaign during peak shopping hours, we successfully increased sales by 30% over a three-month period.

Data analysis plays a crucial role in my management style. By routinely reviewing sales data and KPIs, I can pinpoint areas that require improvement and make data-driven decisions. This approach not only helps inform inventory decisions but also keeps the team aligned with the store’s objectives and performance expectations.

I ensure compliance with health and safety standards by consistently training staff on regulations and conducting regular inspections within the store. I would also promote a culture of safety, encouraging team members to report concerns and ensuring that corrective actions are taken quickly. This way, the store remains a safe environment for both customers and staff.

To develop my team’s skills, I implement regular training sessions focused on product knowledge, customer service strategies, and operational efficiency. Additionally, I promote mentorship opportunities within the store, pairing less experienced team members with seasoned staff to foster a continuous learning environment.

I want to work at AMIRI as the Assistant General Manager because I am passionate about luxury fashion and deeply resonate with the brand's values of authenticity and creativity. Joining a fast-growing company that prioritizes quality and innovation excites me, as I am eager to contribute to a team that celebrates both style and a strong customer experience.