Client Services Manager

As a Client Services Manager at AND Digital, your key responsibilities include managing client relationships, growing accounts, ensuring client satisfaction through effective communication, building and leading a team to meet client needs, and maintaining commercially successful accounts. You will also strategize on account growth and support the creation of Statements of Work, ensuring that you minimize revenue leakage while maximizing client success.

To be considered for the role of Client Services Manager at AND Digital, candidates typically need significant experience in account management, ideally within a tech-oriented environment. Robust commercial acumen, strong relationship-building skills, and a proven track record in managing client relationships and accounts are essential. Additionally, familiarity with contract terms and commercial risk is beneficial.

AND Digital is committed to the growth of its employees. As a Client Services Manager, you'll have access to a dedicated career scrum team, an annual training budget, and allocated days for skill development. This ensures that you have the tools and resources needed to advance your career and excel in your role.

The work culture at AND Digital is centered around the values of wonder, share, and delight. Clients and team members collaborate closely to drive innovation in a supportive and enjoyable environment. Regular team socials and flexible working arrangements foster a sense of community, making it a great place for Client Services Managers to thrive both personally and professionally.

Working as a Client Services Manager at AND Digital comes with various benefits, including a generous holiday allowance, flexible bank holidays, a lucrative share scheme, and a £1000 flexifund for personalized benefits. Additional perks include private medical insurance, a robust pension plan, training opportunities, and a collaborative work environment that encourages growth and development.

When answering this question, emphasize specific examples of your previous roles where you successfully built and maintained client relationships. Discuss the strategies you employed, such as regular communication, understanding client needs, and delivering on promises, to showcase your capability as a Client Services Manager.

Illustrate your conflict resolution skills by recounting a particular incident when you managed a challenging client relationship. Outline the steps you took to understand their concerns, communicate effectively, and reinforce the relationship, demonstrating your ability to maintain professionalism and find resolutions.

In your response, highlight your approach to account strategy development. Discuss how you would assess client needs, identify upselling or cross-selling opportunities, create tailored proposals, and track the success of these strategies, thereby showcasing your commercial acumen as a Client Services Manager.

Share your time management techniques, like using to-do lists, prioritizing based on urgency and importance, and leveraging planning tools. Give an example of a time when you effectively managed multiple tasks to illustrate your organizational skills and ability as a Client Services Manager.

Focus on your role in leading the project, the challenges faced, and how you motivated your team to achieve objectives. Discuss the positive outcomes, such as client satisfaction or improved processes, to demonstrate your project management success relevant to the Client Services Manager role.

Show your knowledge of AND Digital's mission to close the digital skills gap and its emphasis on collaboration and innovation. Explain how these align with your values and professional aspirations, illustrating your enthusiasm for contributing as a Client Services Manager.

Discuss your strategies for effective communication, such as scheduled check-ins, utilizing project management tools, and being transparent about expectations. Give examples of how clear communications have enhanced relationships with clients or team members in the past.

Describe your approach to market analysis, networking, and engaging with existing clients to uncover additional opportunities. Providing examples of previous successes in generating new business will strengthen your response and reflect your suitability for the Client Services Manager role.

Detail your experience managing budgets and financial forecasts, including how you ensure profitability and mitigate risks. Discuss financial metrics you monitored in previous roles, showcasing your strong commercial awareness as relevant for a Client Services Manager.

Share your strategies for managing stress during high-pressure situations, such as prioritization, keeping a level head, and maintaining focus on objectives. Giving a personal example of a tight deadline you've met successfully will further solidify your answer.