MSP Tier 2 Engineer (In office work only- no remote)

As a Tier 2 MSP Engineer, your daily responsibilities will include providing second-level technical support to clients, diagnosing and resolving complex network and server issues, collaborating with Tier 1 technicians for escalation, participating in MSP project implementations, and documenting solutions and configurations. This pivotal role ensures that our clients receive optimal technical assistance.

To qualify for the Tier 2 MSP Engineer role at our company, candidates should hold an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Additionally, 2-3 years of experience in an MSP environment, strong troubleshooting skills, and familiarity with tools like Connectwise and Kaseya are essential for success in this position.

Absolutely! At our company, we value professional development and offer regular training sessions, mentorship programs, and opportunities for certification. As you take on challenging projects, there is ample room for career advancement within our collaborative environment.

Candidates for the Tier 2 MSP Engineer position should ideally possess proficiency in Windows and Linux server administration, experience with network infrastructure management, and knowledge of cloud technologies such as Azure and AWS. Familiarity with cybersecurity practices and scripting skills in PowerShell or Python will also be advantageous.

Initially, the Tier 2 MSP Engineer position requires a daily in-office presence at our Trophy Club, TX location. However, after six months, eligible employees may take advantage of a flexible work arrangement that includes one designated work-from-home day per week.

When discussing your experience, focus on specific examples of complex IT issues you have diagnosed and resolved, the methodologies you employed, and how you collaborated with team members. This demonstrates both your technical capabilities and teamwork skills.

Be prepared to share a detailed example of a successful project you were involved in, outlining your role, the challenges faced, and the outcomes. This showcases your ability to contribute positively to team goals and manage project responsibilities effectively.

A strong answer will explain your approach to prioritizing tasks based on urgency, impact, and resource availability. Discuss any tools or strategies you use to stay organized and manage time effectively, highlighting your ability to multitask in a fast-paced environment.

Discuss specific troubleshooting models you follow, like the OSI model or structured walk-through processes, and how these guide your investigations. Providing real-world examples of how you've applied these methods will strengthen your response.

Explain your continuing education approach, whether through online courses, industry certifications, or tech forums. This not only shows your passion for the field but also your commitment to staying informed about the latest technologies and trends.

Share specific instances where you've worked with cloud platforms like Azure or AWS, detailing the projects you undertook, the tools you utilized, and any outcomes achieved. This demonstrates your competency in an increasingly important area of IT.

Discuss your approach to simplifying technical jargon into easily understandable terms, tailoring your communication style based on the client's understanding. Emphasize the importance of empathy and clarity in fostering productive client relationships.

Talk about the documentation tools or methodologies you employ to ensure clarity, consistency, and ease of use. Providing a brief example of successful documentation you've created can illustrate your organizational skills.

Discuss your philosophy of mentoring, including how you identify strengths and areas for improvement in junior staff. Highlight any experiences where you've successfully guided someone, emphasizing your role in fostering a collaborative learning environment.

List your relevant certifications, such as CompTIA Network+ or Microsoft MCSA, and explain how they have equipped you with specialized knowledge and skills relevant to the Tier 2 MSP Engineer position. Certification shows dedication to your profession.