Dining Room Attendant Lead

As a Dining Room Attendant Lead at Asbury Springhill, your main responsibilities include taking and delivering food and beverage orders efficiently, assisting in the dining room setup, and providing exceptional customer service to our residents. You'll also need to maintain various logs, stock supplies as needed, and adhere to food sanitation and infection control standards to ensure safety and quality. With a focus on creating a warm dining experience, you will engage with residents and become familiar with their preferences, making each meal a delightful occasion.

To apply for the Dining Room Attendant Lead position at Asbury Springhill, you should have at least 2 years of prior serving experience, demonstrating knowledge of restaurant operations, services, and facilities. Strong interpersonal skills are necessary for establishing and maintaining effective working relationships with both staff and residents. You must also be willing to understand and comply with all company policies and procedures. A commitment to quality service and a passion for serving the senior community will greatly benefit your application.

The schedule for the Dining Room Attendant Lead position at Asbury Springhill is full-time, covering 80 hours biweekly. Specifically, you will work Sunday through Thursday from 10:30 AM to 7:00 PM, making it a conveniently structured shift. The compensation is set at $17.00 per hour, reflecting the value we place on our staff's dedication and hard work. Additionally, you may be eligible for generous benefits, including medical, dental, and vision coverage, as well as paid time off and holidays.

At Asbury Springhill, ensuring a positive dining experience for residents is a top priority. As a Dining Room Attendant Lead, you will engage directly with residents to learn about their preferences and deliver attentive service. The role involves creating a warm atmosphere during meal times, assisting with dining setup, and ensuring that all food safety and quality standards are strictly followed. We believe that every interaction contributes to the overall well-being of our residents, making their dining experience not just a meal, but a treasured moment.

Asbury Springhill offers an array of generous benefits to its Dining Room Attendant Lead employees as a recognition of their hard work. Benefits include comprehensive medical, dental, and vision coverage tailored to meet the needs of employees. Additionally, eligible employees can take advantage of 401K plans with matching contributions, paid time off, and paid holidays, providing both financial security and time to recharge. Working at Asbury Springhill combines a fulfilling work environment with supportive benefits designed to enhance your career and personal life.

When answering this question, consider sharing your passion for food service and working with seniors. Relate personal experiences that motivated you to apply. Mention any relevant experiences that showcase your ability to lead in a dining setting.

Discuss your strategies for managing difficult situations with empathy and professionalism. Emphasize your skills in active listening and problem-solving while maintaining a positive attitude to turn the experience into a positive one for the resident.

Prepare a specific story that highlights your commitment to excellent service. Describe what you did, how you identified the resident's needs, and what the outcome was. This shows your dedication to enhancing the dining experience.

Explain your time management skills and how you maintain a balance between quality service and efficiency during peak dining hours. Discuss techniques you use to stay organized and ensure all tasks, like service delivery and setup, are completed effectively.

Highlight your understanding of food safety standards and best practices. Discuss any training or experiences you have that reinforce your commitment to maintaining cleanliness and following health regulations in a dining environment.

Talk about your approach to building relationships with residents. Mention how engaging in conversation, remembering preferences, and showing genuine interest contribute to a positive dining atmosphere.

Describe your approach to training new team members, emphasizing the importance of thorough instruction on dining procedures and customer service standards. Discuss how you ensure they are comfortable and confident in their roles.

Be honest about what you see as potential challenges, such as managing time effectively during busy service. Explain how you would approach these challenges proactively and how past experiences have prepared you for them.

Outline your approach to resolving errors calmly and professionally. Explain how you would communicate with the kitchen team and reassure the resident, showing that you prioritize their satisfaction and experience.

Share your aspirations for growth within the food service or hospitality industry. Discuss how you see the Dining Room Attendant Lead position as a stepping stone towards fulfilling your career objectives, like advancing to management or enhancing your service skills.