5G Installation and Inventory Expert
Title: 5G Installation and Inventory Expert
Pay Rate: $20.50 / hr with up to 5% annual bonus
Schedule: Must be willing to work a flexible schedule from 8:00 AM - 7:00 PM daily. Weekend availability is required.
Job Description: As an Installation and Inventory Expert, you’ll provide exceptional customer experiences through 5G Internet installations, in-person tech support, and day-to-day management of Forward Stocking Locations. This role combines customer service, supply chain support and product upselling to keep our operations running smoothly.
If you’re passionate about technology, customer service, and logistics, we’d love to have you on our team!
What You’ll Be Doing:
- Drive your own vehicle to install, repair, and activate 5G equipment at customer locations.
- Provide setup, troubleshooting, and tech support for devices like smartphones and tablets.
- Ensure customer satisfaction through professional, timely service.
- Document service tickets and update software programs as needed.
- Travel to pick up devices and assist with warehouse operations.
- Follow safety protocols and company policies.
- Recommend tech solutions based on customer needs and resolve device issues; upsell Asurion products
- Meet or exceed key performance indicator metrics for performance goals.
What We’re Looking For:
- Exceptional customer service skills, with the ability to build rapport, adapt communication, and resolve technical issues efficiently.
- Self-motivated, adaptable, and collaborative in fast-paced or ambiguous environments.
- Flexible to travel on short notice (including overnight) and work evenings, weekends, and around pets.
- Ability to recommend products based on customer needs and deliver a premier service experience.
Qualifications:
- 1+ years of customer service or retail sales experience preferred.
- Valid driver’s license, one year of driving experience, and a vehicle with storage capacity.
- Comfortable standing, climbing ladders (up to 6 feet), and lifting up to 25 lbs.
- Strong communication skills and basic understanding of supply chain and logistics.
- Ability to work flexible hours and weekends 7 days a week between 8 am and 7 pm.
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Join us in Cleveland as a 5G Installation and Inventory Expert at our dynamic tech company! In this exciting role, you will play a crucial part in delivering outstanding customer experiences through 5G Internet installations and tech support. Your days will be diverse, involving everything from installing and activating 5G equipment at customer locations, to troubleshooting devices like smartphones and tablets. You'll be the friendly face of our company, ensuring that our customers leave satisfied and connected. In addition to your technical skills, your role will involve day-to-day management of Forward Stocking Locations, which adds a bit of logistics flair to your job. With a pay rate starting at $20.50 per hour and potential for an annual bonus, your hard work will definitely be rewarded! We’re looking for someone who is self-motivated, adaptable, and has exceptional customer service skills. You will need a valid driver’s license and a reliable vehicle, as well as the ability to travel on short notice. A positive attitude and proactive problem-solving will be key to thriving in this fast-paced environment. If the idea of combining technology, customer service, and a bit of inventory management sounds like an exciting challenge, we encourage you to apply and become a part of our innovative team!
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If you ask us, technology is pretty amazing. Every day, it transforms what people can do and simplifies how we do it. Technology is everywhere, so we are too! With offices in 55 locations across the globe, our 22,000 employees are equipped to help...
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