Retail Sales Technician (Electronic Repairs)

As a Retail Sales Technician at uBreakiFix, your primary role involves providing technical expertise, troubleshooting, and repairing customer electronic devices. You’ll be the face of Asurion, delivering outstanding customer service while enhancing the overall experience through the ‘serve, solve, and sell’ method. This means not only assisting customers with their tech issues but also upselling products and achieving sales targets.

To qualify for the Retail Sales Technician role at uBreakiFix, you should have at least 1 year of customer service or retail sales experience. Although preferred, having 6 months of technology repair or product service support experience is also highly beneficial. A basic understanding of mobile devices and operating systems and the ability to work a flexible retail schedule, including weekends and holidays, is essential.

The Retail Sales Technician position at uBreakiFix starts at an hourly rate of $17.85, along with unlimited monthly bonuses for achieving sales targets. On average, you can expect the potential to earn around $607 per month in incentives, but the bonus structure is uncapped, allowing for limitless earning potential based on your performance.

At uBreakiFix, career growth opportunities are abundant! Employees are encouraged to explore pathways that align with their interests. With ongoing hands-on training and skill development, you can advance from a Retail Sales Technician into leadership, specialized tech support, or other roles within the company, enhancing your career trajectory in the tech repair industry.

uBreakiFix offers comprehensive ongoing training for new Retail Sales Technicians that includes hands-on experience. This training covers technical repairs, customer service skills, and product knowledge to ensure you are well-prepared to provide exceptional service to our customers and improve your performance in sales.

In response to this question, you might recount a specific situation where you identified a customer's problem, used your technical skills to resolve it, and ensured their satisfaction. Highlight your communication skills and customer service approach to illustrate how you prioritize customer needs.

When answering this question, focus on your enjoyment of interacting with customers and helping them solve their problems. Express how this aligns with the values of uBreakiFix, such as delivering personalized service and creating positive experiences.

Provide a clear answer demonstrating empathy and problem-solving skills. Explain how you would listen to the customer’s concerns, assess the issue, and offer solutions or alternatives to show you're committed to their satisfaction.

For this question, discuss the importance of understanding customer needs and effectively communicating how additional products can enhance their experience. Highlight strategies like building rapport and demonstrating product benefits.

Share a specific approach you take to prioritize tasks, such as making to-do lists or using time management tools. Also, emphasize the ability to remain flexible and adjust plans as necessary to ensure customer satisfaction.

Discuss any relevant hands-on experience, training, or personal projects you've worked on involving electronic repairs. Emphasize how this aligns with the responsibilities of the Retail Sales Technician role and your eagerness to learn more.

Express your admiration for uBreakiFix's values, mission, and company culture. Sharing personal anecdotes about your interest in technology and your desire to contribute to a team-focused environment can make your answer more compelling.

Outline your customer service strategy by focusing on active listening and asking relevant questions to uncover their needs. This will show your ability to guide the customer toward a suitable solution while being patient and informative.

Share your strategies for keeping up with technology advancements, such as following industry blogs, attending workshops, or engaging in online communities. This reflects your enthusiasm for the role and commitment to personal growth.

Provide an example of a successful team project or collaboration in a work environment. Highlight your roles and contributions, discussing how teamwork led to an effective solution or successful outcome.