Assistant Store Manager Miller Hill Mall

As an Assistant Store Manager at the AT&T Miller Hill Mall, you will oversee daily operations, collaborate with your store manager to drive sales, and develop a high-performing team. You'll handle merchandising, assist in product launches, and work diligently to provide exceptional customer service while meeting sales objectives. By coaching your retail sales consultants, you will ensure that they achieve their service goals, all while creating an atmosphere that reflects AT&T's commitment to excellence.

To qualify for the Assistant Store Manager position at AT&T Miller Hill Mall, candidates should possess three or more years of experience in sales or customer service, ideally within telecommunications. Previous management experience and well-developed leadership skills are key. Candidates should also have analytical abilities, an understanding of wireless terminology, and a strategic perspective to champion change effectively in the store.

AT&T is committed to your professional growth and offers best-in-class training for Assistant Store Managers. This training equips you with essential leadership skills and prepares you to manage store operations efficiently. You will learn how to coach your team effectively, handle customer service inquiries, and apply problem-solving techniques. This comprehensive onboarding process ensures you feel confident and ready to take the lead in your new role.

AT&T provides a competitive suite of benefits for Assistant Store Managers which includes medical, dental, and vision coverage, a 401(k) plan, and tuition reimbursement. Additional perks include generous paid time off, parental and caregiver leave, life insurance, and employee discounts on AT&T services. This comprehensive benefits package is designed to support your personal and professional well-being.

The commission structure for Assistant Store Managers at AT&T Miller Hill Mall allows you to earn an additional $18,000 or more annually, contingent on meeting sales goals. This performance-based incentive is designed to motivate you and your team to achieve and exceed sales targets, rewarding you for your contributions and leadership within the store.

When answering this question, highlight your leadership philosophy and how it fosters team collaboration and high performance. Discuss specific instances where your leadership style has positively impacted your team's success, such as mentoring or supporting team members during challenges.

Focus on your conflict-resolution skills when addressing this question. Provide examples of past experiences where you facilitated discussions to resolve disputes, ensuring a productive environment while maintaining respect and professionalism among team members.

Discuss a mix of strategies that incorporate training, motivating your team, and employing effective merchandising techniques. Offering examples of proven sales tactics you've used in previous roles will demonstrate your capability to drive results.

Show your commitment to continuous learning by discussing how you follow industry news, participate in relevant webinars or workshops, and engage with peers in the telecommunications sector. Employers appreciate candidates who are proactive about staying informed.

Provide a specific example of how you approached training someone, the methods you utilized, and the positive outcomes that resulted from your training. Emphasize your ability to inspire and guide new employees, which is essential for an Assistant Store Manager role.

Discuss personal motivations such as helping customers, achieving sales targets, or seeing your team succeed. This allows the interviewer to understand what drives you and how that aligns with AT&T's goals.

Focus on the importance of setting clear expectations, training, and leading by example. Explain that you would encourage a customer-first mindset within your team, and share specific ways you would measure and improve customer satisfaction.

Explain how clear and open communication is vital for effective team dynamics and success at AT&T. Provide examples of how you maintain communication, address concerns, and keep your team informed about goals and expectations.

Highlight your organizational skills and ability to multi-task under pressure. Describe your approach to prioritization, including how you determine what tasks are most urgent and the strategies you use to delegate effectively among team members.

Share your aspirations for growth within AT&T, such as progressing to a store manager role or taking on larger leadership responsibilities. Emphasize your desire to develop professionally and contribute to AT&T’s success over the long term.