Retail Sales Consultant - NORTHSHORE MALL

As a Retail Sales Consultant at AT&T in Northshore Mall, your primary responsibilities include engaging customers on the sales floor using a consultative approach, promoting our full suite of retail products, and meeting sales targets. You'll also be involved in community outreach, managing online orders, and making outbound calls to enhance customer relationships. Your proactive approach will contribute to creating meaningful connections with customers, setting the stage for a rewarding career in sales.

To qualify for the Retail Sales Consultant position at AT&T in Peabody, prior retail or customer-facing sales experience is beneficial but not mandatory. Your passion for technology and helping others is equally important! AT&T provides comprehensive training, ensuring you have the skills needed to succeed in this role. Being flexible, open to learning about evolving technology, and having a positive attitude are essential qualities that will help you thrive.

Retail Sales Consultants at AT&T can expect to earn between $52,000 and $63,000 per year. This includes a competitive hourly rate complemented by uncapped commission opportunities for top sellers. Individual salaries can vary based on factors such as geography, experience, and expertise. With the right drive and ambition, your earnings can significantly increase!

AT&T provides a comprehensive benefits package for Retail Sales Consultants, including medical, dental, and vision coverage, a 401(k) plan, paid time off, paid parental leave, and adoption reimbursement. Additional perks include discounts on AT&T products, employee assistance programs, and various supplemental benefit options. These offerings are designed to support your health, well-being, and work-life balance!

AT&T is committed to equipping new Retail Sales Consultants with the necessary tools and training to excel in their roles. This includes personalized coaching, in-depth product knowledge, and resources that help you navigate the sales process confidently. No prior sales experience is required, as AT&T believes in investing in the potential of its employees to foster their success.

Begin by asking open-ended questions to understand the customer's needs and concerns. Use active listening to acknowledge their hesitations and provide tailored solutions that match their requirements. Building rapport through genuine conversation can help ease their doubts and guide them toward a confident purchase decision.

Even if you have limited retail experience, share any relevant customer service roles. Highlight your skills in communication, problem-solving, and working in fast-paced environments. Emphasize how these skills prepare you for engaging with customers and meeting their needs in the Retail Sales Consultant position at AT&T.

Demonstrate that you’ve researched AT&T by discussing key offerings like mobile devices, wireless plans, and internet services. Express enthusiasm for their commitment to connecting communities and how you're excited to offer these products to customers as a Retail Sales Consultant.

Explain that you thrive in fast-paced settings by maintaining a calm demeanor, prioritizing tasks, and staying organized. Give examples of previous situations where you managed stress effectively, showcasing your ability to remain focused on customer service without sacrificing quality.

Excellent customer service is about creating a positive experience, understanding customer needs, and ensuring satisfaction. It means actively listening, offering personalized solutions, and following up after the sale to strengthen relationships—all of which are crucial as a Retail Sales Consultant at AT&T.

Discuss your commitment to lifelong learning by mentioning specific publications, online courses, or industry events you follow. Express your enthusiasm for technology and how staying informed helps you offer the best advice to customers seeking tech solutions.

Share your admiration for AT&T's innovation in technology and its community-focused mission. Thoughtfully explain how these align with your personal values and career goals, reinforcing your eagerness to contribute as a Retail Sales Consultant.

Describe your ability to multitask by highlighting techniques like list-making and time management. Provide an example of a busy day in a retail environment where you successfully balanced tasks while delivering excellent customer service.

Discuss various sales techniques such as the consultative approach, understanding customer pain points, and the importance of following up. Emphasize your adaptability to different situations and how you prioritize the customer relationship over a hard sell.

Articulate that understanding customer needs, building strong relationships, and being persistent are critical keys to achieving sales targets. Share your insights into how a positive attitude and clear communication contribute to both individual and team success, especially as a Retail Sales Consultant at AT&T.