Customer Solutions Architect, USA East - job 1 of 2

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

Shape the Future of Active Metadata Management for Financial Leaders.

Why is the role important to us?

1. We believe that great customer service is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing what's right for the customer is baked into the Atlan DNA.

2. As Atlan grows at a rapid pace, we continue to encounter diverse technology stacks, and our customers need our help in integrating Atlan into this stack. Therefore we are scaling our Customer Success Architecture group to better integrate Atlan into the customer Landscape.

3. Atlan is built upon an Open API framework and the Customer Solution Architecture Team will be at the forefront of driving Innovation for our customers using this framework.

4. As part of the Customer Solution Architecture team, be part of a highly motivated and driven Customer Experience group working with amazing data teams at customers such as Plaid, Monster and We Work.

5. If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you.

Key Responsibilities:

1. At Atlan, the customer Journey is broken into three parts - Onboarding, Adoption and Innovation. The Customer Solution Architects(CSA) are integral in helping our customers through all three phases of their journey.

2. The CSA team works closely with the Customer Success Manager as well as Customer teams of Data Architects, Data Engineers and Data Platform owners to onboard customers onto Atlan, drive Atlan adoption through Value Streams and use the power of Active Metadata to automate and innovate.

3. During the Onboarding phase, the CSA team focuses on Integrating Atlan into the customer tech stack. Integrations include Snowflake, Redshift, Databricks, Bigquery, DBT, Tableau, Looker and many more.During the Adoption phase, the CSA team focuses on driving Value Stream adoption for use cases such as Data Discovery, Data Governance, Metric Management, Embedded collaboration and more.

4. During the Innovation phase, the CSA team drives significant customer value by using Active Metadata to power automation and Innovation in the form of use cases such as Auto PII detection, Active metadata management, dynamic data pipeline management and more.

5. The CSA team is also the bridge between the Customer Experience Group and Product and Engineering, working closely to ensure customer feedback is communicated to product, and guiding the future growth of Atlan.

6. As part of the the CSA team, you will build expertise in tools in the Modern Data Stack and be the trusted advisor to help and guide Customer stakeholders.

7. As part of the CSA team, you will partner closely with Sales, Product, Engineering and Marketing to build thought leadership and expertise in Active Metadata category!

What Makes You a Fit?

1. You have 5+ years experience as a Data Engineer + customer facing technologist e.g (Solutions Architect, Consulting, Field Engineer, Solutions Engineer, Sales Engineer).

2. Extensive experience across the different types of tooling in the data estate including OLAP/OLTP databases, data warehouses, ETL, BI, etc.

3. You are proficient in SQL and have a good understanding of Enterprise Data Warehousing and Data lake architecture, with previous experience in Redshift, Snowflake, Databricks, BigQuery or similar.

4. Experience in Python scripting, and a desire to deepen your knowledge in current technologies as well as learn new ones.

5. Knowledge of Cloud architecture fundamentals - Highly available fault tolerant systems, IAM policies, security groups, networking (vpc peering and privatelink).

6. Experience/Knowledge of Data flow architecture/orchestration/transformation tools.

7. Expertise in managing customer challenges to resolutionBased in the Greater NYC Area OR East Coast US, with the willingness to occasionally travel to customers.

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan means:

1. Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

2. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.

3. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer
At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.