Service Writer

As a Service Writer at Atlas Toyota Material Handling, your primary responsibilities include providing timely and accurate quotes for service repairs, maintaining communication with customers, and collaborating closely with the service and sales teams. You will enter and maintain estimates in our quoting system, ensure all estimates are sent within three days of requests, and verify repair details with technicians to ensure accuracy.

To qualify for the Service Writer position at Atlas Toyota Material Handling, candidates should possess a high school diploma or equivalent. Candidates must also be skilled in Microsoft Office Suite and have excellent organizational and customer service skills. Effective communication, both verbally and in writing, is crucial for success in this role.

Atlas Toyota Material Handling fosters a supportive work environment that emphasizes personal and family balance. The company promotes a 40-hour work week with a Monday to Friday schedule, along with generous PTO and holidays. Regular company events, such as BBQs and sporting events, contribute to a positive and engaging workplace culture.

Employees in the Service Writer role at Atlas Toyota Material Handling enjoy a variety of benefits, including comprehensive health plans, paid time off, life insurance, disability coverage, and a 401(k) plan with company matching. This commitment to employee well-being helps ensure both personal and professional growth.

Yes, Atlas Toyota Material Handling is proud to be an Equal Opportunity Employer, welcoming applicants from diverse backgrounds including veterans and individuals with disabilities. Our focus on inclusivity and a drug-free workplace aligns with our values and company culture.

When answering this question, emphasize your experience with providing timely estimates, understanding the importance of accurate quotes, and your strategy for ensuring effective communication between customers and the service team. Discuss how you verify details with technicians to maintain accuracy.

In your response, highlight your organizational skills and any tools or techniques you use for prioritization. Discuss your proactive communication strategy to manage expectations and deliver accurate estimates promptly.

Be specific about the software you've used, such as quoting systems or Microsoft Office Suite. Talk about how proficiency in these programs has helped you streamline the quoting process and enhance accuracy.

Explain your approach to maintaining professionalism and courtesy when dealing with challenging situations. Discuss strategies for listening actively to customer concerns and offering clear explanations while working toward a resolution.

Support your answer with examples of how you verify repair needs by consulting with technicians and how this process helps minimize errors in quotes. Highlight your ability to facilitate effective communication within the team.

Talk about your organizational skills and any specific tools or systems you implement to monitor service orders effectively. Describe how these methods help you stay on top of deadlines and provide timely updates.

Share an experience where you successfully met a deadline for a service estimate. Explain the challenges you faced and how you overcame them, focusing on your ability to remain calm and organized under pressure.

Emphasize the importance of communication and follow-up. Discuss how you listen to customers' needs, keep them informed throughout the process, and provide accurate information to enhance their experience.

In your response, discuss attributes such as attention to detail, strong communication skills, and a customer-centric approach. Highlight how these qualities contribute to success in the Service Writer role.

Convey your excitement about joining a company that prioritizes strong culture and employee development. Mention specific aspects of Atlas Toyota Material Handling that resonate with you, like its commitment to quality service and community involvement.