Lead Banquet Houseman

As the Lead Banquet Houseperson at The Dunlin, your primary responsibilities include setting up and breaking down event spaces, ensuring compliance with Banquet Event Orders (BEO), and auditing team members to verify they are on track with their setups. You will also complete all houseman duties to ensure the environment is perfectly ready for our guests.

To qualify for the Lead Banquet Houseperson role at The Dunlin, candidates should have at least a high school diploma or equivalent. Previous experience in a similar setting as a Banquet Houseman is required. The ability to lift and move heavy objects, work flexible hours, and collaborate with a team is essential.

The work schedule for the Lead Banquet Houseperson at The Dunlin requires flexibility, as shifts may include evenings, weekends, and holidays, depending on event needs. This ensures you’ll always be part of the exciting events taking place at our beautiful destination.

The benefits for the Lead Banquet Houseperson role at The Dunlin include free parking, free meals at the team member cafeteria, holiday pay, a team member stay program, and generous discounts on food and beverages, making it a rewarding position beyond just the pay.

To ensure event excellence, the Lead Banquet Houseperson at The Dunlin follows detailed Banquet Event Orders, conducts final checks of room setups, and collaborates effectively with team members to create smooth operations, making each event memorable for guests.

In answering this question, share specific experiences you've had in previous roles. Detail the types of events you've worked on, your responsibilities, and how your contributions positively impacted those events.

Discuss your approach to task management. You could mention utilizing a checklist to ensure nothing is overlooked, as well as staying calm and organized under pressure while communicating effectively with your team.

Explain your method for reviewing the Banquet Event Orders thoroughly and ensuring every detail is communicated with your team. Highlight your experience in conducting pre-event checks and your attention to detail.

Share your strategies for de-escalating conflicts, such as discussing the issue privately and focusing on finding a solution together, emphasizing the importance of teamwork in creating a successful event.

Provide a specific example where you noticed a guest's need and took the initiative to fulfill it, demonstrating your customer service commitment and ability to create memorable experiences for guests.

Discuss your understanding of safety protocols such as proper lifting techniques, seeking assistance when necessary, and ensuring the workspace is free from hazards to maintain a safe environment during events.

Highlight your relevant experience, your passion for hospitality, and how your meticulous nature aligns with The Dunlin's commitment to providing unforgettable guest experiences, showcasing your enthusiasm for being part of their team.

Demonstrate your flexibility and adaptability by discussing situations where you successfully adapted to unexpected changes in event setup or schedules and ensured the event ran smoothly despite challenges.

Mention specific tools or equipment you utilize, such as event management software, checklists, or physical tools that help streamline the setup process, indicating your readiness to tackle the role effectively.

Share your approach to onboarding new staff, which includes demonstrating safe lifting techniques, sharing the importance of following procedures, and supporting them through their initial events until they feel comfortable.