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HCV Compliance Manager

Company Description

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management.    

AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

Why work for AHA?  

  • Make a difference in your community  
  • Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robust holiday, vacation, and sick leave policies  
  • Participate in a diverse workplace that values inclusivity  
  • Volunteer in the community on paid time  
  • Continue your education on the job and through our tuition reimbursement program  

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.  

AHA is an Equal Opportunity Employer.

Job Description

Provides a variety of administrative support functions to the Assisted Housing Department.   Conducts regular file audits and stays current on relevant laws and regulations to minimize financial and legal risks. Acts as a resource for other Assisted Housing and AHA staff: answers program questions, handles difficult clients and landlords, relays policies and guidance to department personnel.  Assists in the implementation of agency policies and procedures, recommends changes in operating procedures, and attends meetings as required.   Acts in the absence of the Director of Assisted Housing: answers phone calls, handles emergencies when possible, and refers issues that cannot be resolved to either the Director of Assisted Housing, or the Deputy Director/Executive Director in serious emergency situations.

Administers a variety of assigned advanced level tasks, which include but are not limited to: PIC operations and maintenance, SEMAP documentation maintenance, Colorado Legal Services liaison, HUD OIG liaison, Police Department liaison, portability billing reconciliation, HAP check runs and special program management.

Administers assigned tasks for Assisted Housing programs, including but not limited to the Section 8 Housing Choice Voucher, Special Purpose Vouchers and HCV Portable Programs.  May perform assignments in any of the following areas of responsibility: re-examinations, interim determinations, client moves, landlord changes, rent increases, portability, inspection entry and management, client terminations, HAP contract cancellations.

  1. Audits department files and documents to ensure accuracy, quality of work and compliance. Analyze audit findings, identify areas of non-compliance, and develop corrective action plans.
  2. Collaborates with the Director of Assisted Housing and the Assisted Housing Assistant Manager/Senior Housing Inspector to complete SEMAP and performance evaluations based on the findings identified in completing file audits.
  3. Provides technical leadership, counsels and advises staff, and responds to inquiries regarding program issues and concerns. Coordinates Yardi functions and performs as the Assisted Housing Department representative.
  4. Create and administer training for new staff members.  Collaborate with the Director of Assisted Housing to develop ongoing training materials for all staff members.
  5. Using program statistics makes policy recommendations for staffing and administrative changes. 
  6. Maintains current knowledge of HUD, OIG and AHA regulations, policies and procedures.
  7. Conducts in-depth data collection and research, reviews statistical data and operational            reports.  Composes reports, tables, and other information displays. Assists with SEMAP and PIC data collection and maintenance. 
  8. Acts as Department liaison, including but not limited to: Colorado Legal Services, HUD, OIG, police, software provider, etc.
  9. Completes HAP check runs.
  10. Submits and maintains data submitted to the PIC/EIV HUD systems to ensure proper payments, reporting and compliance.
  11. Conduct informal hearings in connection with HUD guidelines.
  12. Reviews and maintains portability billing on behalf of the Assisted Housing Department. This role includes communicating and resolving portable billing issues with other PHAs.
  13. Counsels tenants and landlords regarding program issues.
  14. Acts in the absence of the Assisted Housing Director and Assisted Housing Assistant Manager/Senior Housing Inspector
  15. Prepare reports as requested by the Director of Assisted Housing.
  16. Other duties as assigned.

Qualifications

  1. Demonstrated knowledge of Housing and Urban Development (HUD) regulations and Fair Housing Laws
  2. Demonstrated knowledge of AHA Policies and Procedures
  3. Demonstrated excellent judgment and decision making skills
  4. Demonstrated ability to perform mathematical calculations such as percentages, ratios and rates.
  5. Demonstrated computer skills, including but not limited to: AHA software programs, Microsoft Word, Microsoft Excel, Power Point, Access, Desktop Publishing.  Demonstrated ability to prepare reports, charts, and other informational documents.
  6. Demonstrated proficiency with 10 key adding machine/calculator.
  7. Demonstrated excellent verbal and written communication skills, with the ability to effectively communicate and interact with all levels of personnel, clients, landlords, and the general public.
  8. Demonstrated excellent public speaking and presentation skills.
  9. Minimum five years experience as Housing Specialist in a Section 8 program, or other equivalent position related to Section 8 Assisted Housing programs.
  10. Two years of supervisory experience preferred.
  11. High school diploma or GED is required, however advanced education and/or equivalent experience is preferred. Advanced education or equivalent experience is considered at the sole discretion of the Housing Authority.
  12. Self-motivated with ability to work independently.
  13. Demonstrated excellent organizational skills. 
  14. Demonstrated ability to apply HUD regulations and AHA policies and procedures to all aspects of Assisted Housing Programs.
  15. Demonstrated ability to maintain client, landlord and program confidentiality. 
  16. Demonstrated ability to recognize, investigate and analyze a variety of programmatic problems.
  17. Participate in ongoing education to stay current in the field.
  18. Valid Colorado Driver License and Insurance

Additional Information

Aurora Housing Authority is an Equal Opportunity Employer.

Please submit a resume and cover letter when responding to this job posting. Starting salary for this role will be between $84,000-$90,000, depending on experience.

Average salary estimate

$87000 / YEARLY (est.)
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$90000K

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What You Should Know About HCV Compliance Manager, Aurora Housing Authority

Join the Housing Authority of the City of Aurora (AHA) as an HCV Compliance Manager and make a meaningful impact in your community! In this vital role, you'll be responsible for ensuring compliance with housing regulations and policies while providing exceptional support to the Assisted Housing Department. Your expertise in Housing and Urban Development (HUD) regulations will be instrumental in conducting file audits, managing documentation, and liaising with various stakeholders like Colorado Legal Services and HUD. You'll collaborate closely with the Director of Assisted Housing to enhance staff training and address any inquiries related to program challenges. With a friendly and inclusive work environment, AHA values open communication and proactive problem-solving. You can look forward to comprehensive benefits including medical, dental, and a generous retirement plan, alongside paid community volunteer opportunities and ongoing education support. As an HCV Compliance Manager, your analytical skills will help to identify areas of non-compliance, develop corrective action plans, and contribute to policy recommendations for staffing changes based on program statistics. If you're ready to lead with confidence and enhance your career while fostering self-sufficiency and independence, we want to hear from you!

Frequently Asked Questions (FAQs) for HCV Compliance Manager Role at Aurora Housing Authority
What are the responsibilities of an HCV Compliance Manager at AHA?

As an HCV Compliance Manager at the Housing Authority of the City of Aurora, your responsibilities will encompass conducting regular file audits, staying updated on relevant laws to minimize financial and legal risks, and assisting in the implementation of agency policies and procedures. You'll be a crucial resource for staff, handling inquiries regarding various housing programs and resolving client and landlord issues effectively.

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What qualifications are required for the HCV Compliance Manager position at AHA?

To qualify for the HCV Compliance Manager position at AHA, candidates should possess in-depth knowledge of HUD regulations and Fair Housing Laws, ideally having a minimum of five years of experience in a similar role within Section 8 programs. While a high school diploma is required, advanced education or equivalent experience is preferred. Strong communication skills and the ability to work independently are also essential.

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How does AHA support employee development for the HCV Compliance Manager role?

AHA is committed to employee growth and supports continuous education for its staff. As an HCV Compliance Manager, you'll have access to tuition reimbursement programs and opportunities for on-the-job training. These initiatives ensure you stay updated on relevant industry trends, regulations, and best practices, enhancing your skills in the compliance field.

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What types of tasks will an HCV Compliance Manager handle at AHA?

In the role of HCV Compliance Manager at the Housing Authority of the City of Aurora, you'll handle diverse tasks, including performing file audits, maintaining SEMAP and PIC data, conducting data collection, and preparing essential reports. You'll also be involved in counseling tenants and landlords, addressing programmatic issues, and liaising with local agencies to facilitate smooth operations.

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What kind of work environment can an HCV Compliance Manager expect at AHA?

At the Housing Authority of the City of Aurora, you can expect a friendly and professional work environment dedicated to the open exchange of ideas and a collaborative spirit. AHA promotes inclusivity, allowing employees to engage with diverse perspectives while making a difference in the housing sector of the Aurora community.

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Common Interview Questions for HCV Compliance Manager
Can you explain your experience with HUD regulations as it applies to the HCV Compliance Manager role?

When addressing your experience with HUD regulations, highlight specific instances where you've applied these rules in real-world scenarios. Use examples related to compliance audits or policy enforcement to illustrate your familiarity and how you've ensured adherence to these regulations within an organization.

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How do you approach file audits and what methods do you use to ensure accuracy?

In your response, highlight your systematic approach to file audits. Discuss the steps you take, such as creating checklists, using digital tools for documentation, and reviewing previous audit findings. Emphasize the importance of accuracy and how you handle discrepancies to maintain compliance.

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What strategies do you utilize to communicate complex regulatory information to stakeholders?

Demonstrate your ability to simplify complex regulatory information by sharing your methods for breaking down jargon and presenting it in an easily digestible format. Discuss how you tailor your communication style to meet the needs of different stakeholders, ensuring everyone understands their responsibilities.

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Can you give an example of a time you resolved a challenging situation with a landlord or client?

Use a specific example to illustrate your problem-solving skills. Describe the situation, the actions you took to address the issue, and the outcome. Focus on your ability to remain calm under pressure and your commitment to finding a fair resolution.

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What experience do you have in conducting training sessions for staff?

Share your experience in developing and conducting training sessions, focusing on how you've created materials and tailored content to meet the learning needs of your audience. Highlight any feedback you've received and how you measure the effectiveness of your training.

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How do you stay updated on changes in housing regulations and compliance requirements?

Discuss your proactive approach to staying informed about industry changes. Mention subscriptions to relevant publications, participation in workshops, and networking with professionals in the field. This will showcase your commitment to ongoing professional development.

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What role does teamwork play in the HCV Compliance Manager position?

Emphasize the importance of collaboration as an HCV Compliance Manager. Discuss how working with the Director of Assisted Housing and other team members enhances program efficiency and compliance. Provide examples of successful team projects to illustrate your point.

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Describe your experience with data analysis and its importance in the role.

Address the significance of data analysis in the compliance role. Share your experience using data to inform policy decisions, making recommendations, and recognizing trends within housing programs. Mention any specific tools or software you use for analyzing data.

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What methods do you use to maintain confidentiality regarding client information?

Talk about the best practices you implement to ensure client confidentiality, such as adhering to regulations, using secure data handling protocols, and the importance of training staff on confidentiality guidelines.

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How do you prioritize tasks in a high-pressure environment?

Describe your organizational strategies for managing multiple tasks successfully in a busy setting. Highlight tools you use for prioritization, such as task management software, and share how you maintain communication with your team during critical projects.

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DATE POSTED
April 9, 2025

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