Community Outreach Manager- Fort Worth, TX

The Community Outreach Manager at Author Health is responsible for conducting in-person outreach primarily at healthcare facilities and PCP offices, building and maintaining relationships with healthcare partners, and navigating barriers to care. This role also involves educating providers, patients, and caregivers about available services, planning travel routes, and maintaining accurate documentation of all patient interactions.

To qualify for the Community Outreach Manager position at Author Health, candidates should possess either a current or former RN, LCSW, LMFT, or LMHC license, or have a Master’s Degree in Social Work or a related field. Additionally, excellent time management abilities, strong computer literacy, and a valid driver’s license are required, along with knowledge of the Fort Worth market.

Author Health prefers candidates with at least 3 years of experience in healthcare, particularly working with patients and caregivers who have chronic medical conditions. They also value experience in mental health, substance abuse disorders, customer service, case management, or cold outreach, as well as bilingual proficiency in Spanish and English.

Author Health supports its Community Outreach Managers with competitive salaries ranging from $60,000 to $70,000, along with comprehensive benefits packages, mileage reimbursement, performance-based bonuses, generous paid vacation, and a commitment to a diverse and inclusive workplace.

The Community Outreach Manager at Author Health is required to travel up to 100 miles round-trip daily, with travel expenses reimbursed. This travel allows for in-person outreach and engagement with both healthcare providers and patients in the Fort Worth, TX area.

Share your passion for mental health and your desire to make a difference in the community. Highlight experiences that led you to this career choice and how they align with the mission of Author Health.

Discuss specific strategies such as networking, attending community events, and establishing trust through consistent communication. Emphasize the importance of understanding and addressing the needs of each provider to foster a collaborative environment.

Prepare a specific example showcasing your problem-solving skills and innovative thinking. Focus on the steps you took and the positive outcomes for the patient involved.

Talk about methods like creating informative and engaging materials, hosting workshops, and utilizing personal interactions to ensure clarity and accessibility of information regarding Author Health's services.

Explain your organization techniques, such as using digital tools for scheduling and tracking progress. Emphasize your ability to adapt and re-prioritize based on urgent needs or deadlines from partners.

Discuss the importance of understanding diverse backgrounds and circumstances in building effective relationships. Share experiences or approaches you have utilized to ensure inclusivity in your engagement strategies.

Talk about key performance indicators (KPIs) such as patient enrollment numbers, engagement levels, or provider referrals that you track to evaluate the effectiveness of your outreach activities.

Provide examples of collaboration with healthcare professionals and how you contributed to patient-centered care. Highlight your communication skills and ability to work across disciplines.

Share insights into challenges such as stigma, lack of awareness, or logistical issues that patients face when accessing behavioral health services. Discuss potential strategies you could employ to address these barriers at Author Health.

Express your alignment with Author Health’s mission to provide compassionate, accessible mental healthcare. Discuss your enthusiasm for contributing to their goals and being part of a dedicated and diverse team.