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Solution Engineer - SLED

About AvePoint: 

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

About the position:

As the Solution Engineer, you will partner with our sales executives as the key technical lead throughout the sales lifecycle of our business. Through this partnership, you will work in a consultative role to assist in the successful closing of new deals by performing technical presentations of AvePoint solutions and pre-sales support to our prospective and returning customers.

You’re tasked with serving as a key technical resource through the sales cycle. That means you’ll need to become an authority in the features and benefits of our software and services solutions to properly educate customers, gain consensus, and demonstrate value solving their Microsoft and multicloud concerns.

This role is for someone who wants to utilize their technical expertise and customer facing skills in the dynamic tech industry. An understanding of Data Security Posture Management (DSPM) and how clients may be tackling these problems is key.  This position is your opportunity to succeed as a pre-sales professional, allowing you to work with state of the art software offerings. We’ll provide you with continuous training and mentorship to help you on your way to success as a sales engineer. 

Specific responsibilities include, but are not limited to: 

  • Present and demonstrate AvePoint’s solutions to both business and technical users. 
  • Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers. 
  • Build environments tailored to customer requirements as proof of concept during the sales lifecycle to illustrate product capabilities and how they align specifically with customer objectives. 
  • Participate in writing proposals in response to RFIs / RFPs that showcase how the AvePoint product line provides solutions to the customer's business objections
  • Collaborate regularly with product management as a field representative regarding product development and improvements, effectively conveying customer requirements
  • Establishing relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company 
  • Developing customer’s buying vision for how AvePoint can help them reduce costs and increase business agility 
  • Support AvePoint Marketing teams by developing and delivering product demonstrations, workshops, white papers.

About you: 

  • Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization.
  • Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems.
  • Ability to engage in strategic thinking to facilitate deal closure, leveraging a blend of technical expertise and a sales-oriented mindset.
  • Very comfortable presenter of technical and business material to both small and large groups at varying levels
  • Ability to rapidly comprehend, assimilate, and organize novel and intricate information (such as business and technical requisites), while also cultivating a deep comprehension of client industries and associated application scenarios.
  • Energetic, optimistic, and team-oriented approach to work, coupled with a strong sense of accountability and a passion for wholeheartedly embracing responsibilities.
  • Ability to travel with the needs of the role
  • Bachelor’s Degree in Computer Science, Engineering, Mathematics, related field, or equivalent experience
  • Have completed or currently Pursuing Certifications such as is a nice to have. If not, we will support you in obtaining these with our tuition reimbursement program.

Benefits:

  • Competitive market-based compensation (salary, yearly bonus + equity)
  • Career progression and internal mobility opportunities
  • Work-life balance through a hybrid working model 3 days a week in office
  • Unlimited PTO

AvePoint is proud to employ talent from many different backgrounds, experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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What You Should Know About Solution Engineer - SLED, AvePoint

Are you ready to take your technical expertise to the next level? As a Solution Engineer at AvePoint in Chicago, IL, you’ll be at the forefront of data security and governance, helping organizations collaborate with confidence and optimize their critical data. AvePoint is a global leader in providing innovative solutions that cater to clients' needs across platforms like Microsoft, Google, and Salesforce. In your role, you will partner with our sales executives as a key technical resource throughout the sales lifecycle. This means you will be showcasing AvePoint’s powerful solutions through engaging presentations and deep-dives, ensuring that potential clients understand how our offerings can effectively tackle their data challenges. You will work directly with customers to craft proof of concepts tailored to their unique requirements, while also assisting in proposal writing for RFIs and RFPs. Your excellent communication skills will shine as you collaborate with product management to influence product development based on customer feedback. With the backing of our continuous training and support, you’ll develop your capabilities and thrive in a team-oriented environment that emphasizes agility and passion. If you have a knack for solving technical issues and building strong relationships, this Solution Engineer position is your chance to shine in the tech industry with AvePoint, where you can truly unleash the power of you!

Frequently Asked Questions (FAQs) for Solution Engineer - SLED Role at AvePoint
What are the key responsibilities of a Solution Engineer at AvePoint?

As a Solution Engineer at AvePoint, your responsibilities include conducting technical presentations, facilitating solution discovery sessions, and creating customized proof-of-concept environments. You’ll also participate in writing proposals in response to RFIs/RFPs, collaborate with product management, and cultivate relationships with customer advocates to ensure long-term solution adoption.

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What qualifications do you need to become a Solution Engineer at AvePoint?

To qualify for the Solution Engineer position at AvePoint, candidates should have a Bachelor’s Degree in Computer Science, Engineering, Mathematics, or a related field. Proven experience in a customer-facing, pre-sales role is crucial, especially in proposing software solutions. Certifications such as Microsoft 365 Fundamentals or Azure Fundamentals are beneficial, though AvePoint supports candidates in obtaining these qualifications through their tuition reimbursement program.

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How does the Solution Engineer role at AvePoint contribute to the sales process?

The Solution Engineer role at AvePoint plays a pivotal part in the sales process by acting as the technical lead. You’ll work alongside sales executives to provide pre-sales support, demonstrate the capabilities of AvePoint’s solutions, and address technical questions by showcasing how our products meet customer needs, ultimately driving deal closures.

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What skills are important for a Solution Engineer at AvePoint?

Critical skills for a Solution Engineer at AvePoint include strong technical expertise, effective presentation skills, and the ability to engage with IT stakeholders. You should be adept at strategic thinking, enabling you to guide customers through the buying vision while aligning AvePoint solutions with their business goals.

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What kind of training and support does AvePoint provide for Solution Engineers?

AvePoint is committed to the growth of its employees, providing continuous training and mentorship to Solution Engineers. You'll have opportunities to enhance your technical knowledge, develop your presentation skills, and benefit from internal mobility opportunities while working on cutting-edge software offerings.

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Common Interview Questions for Solution Engineer - SLED
How do you approach technical presentations for customers?

When preparing for technical presentations, I focus on understanding the customer’s unique needs and tailor my discussion to address their specific pain points. I emphasize the relevant features and benefits of our solutions, and I use interactive elements to engage the audience and encourage questions.

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Can you describe your experience with pre-sales technical support?

My experience in pre-sales technical support involves partnering with sales representatives to understand customer requirements, providing detailed demonstrations of how our solutions can meet those needs, and articulating complex information in a way that is easily understandable for both technical and non-technical audiences.

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What strategies do you use to build relationships with customers?

Building relationships with customers involves active listening and empathy. I make it a point to understand their business objectives and interact with them regularly to ensure that I’m not just a technical resource, but also a trusted advisor who is invested in their success.

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How do you handle objections from clients during the sales cycle?

Handling objections effectively requires a calm demeanor and a problem-solving mindset. I seek to understand the root cause of their concerns and respond with evidence that our solution has successfully resolved similar issues for other clients, providing reassurance and building trust.

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What is your experience with technical proof of concepts?

Creating technical proof of concepts is a crucial part of my role. I collaborate closely with clients to define their requirements and develop tailored environments that demonstrate the capabilities of our products, ensuring they see how our solutions deliver value to their unique situation.

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How do you keep up with technology trends relevant to your role?

I stay informed about the latest technology trends by following industry publications, participating in webinars, and attending conferences. This continuous learning allows me to provide insightful guidance to customers and position AvePoint’s solutions effectively.

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Describe a time when you successfully facilitated a deep dive session with a client.

In one instance, I conducted a deep dive session focusing on security features for a key client. I prepared a tailored presentation and hands-on demonstrations that addressed their specific concerns, leading to a successful sale and long-term partnership as they became more confident in our solution.

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What do you consider the most challenging aspect of being a Solution Engineer?

The most challenging aspect is balancing technical explanations while ensuring that non-technical stakeholders are engaged. I approach this by simplifying complex topics and relating them to the customer’s business objectives, ensuring everyone understands the value we provide.

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How do you collaborate with product management as a Solution Engineer?

Collaboration with product management is key to relaying customer feedback and influencing product enhancements. I regularly share insights from customer interactions to help guide their development priorities, ensuring our offerings meet market demands and customer expectations.

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What motivates you to work as a Solution Engineer at AvePoint?

I’m motivated by the opportunity to work at the intersection of technology and customer success. Being part of a team that enables organizations to enhance their data security practices while fostering collaboration is incredibly rewarding, especially at a forward-thinking company like AvePoint.

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Our name “AvePoint” was coined by Co-Founder and Executive Chairman Kai Gong. It was during one of his daily commutes into New York City when he saw Times Square through a new lens. He realized that this place is where the avenues merge, bringing ...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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