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Client Service Associate (Indonesian Speaker) - job 2 of 3

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The Company:

Our client is the global leader in knowledge on-demand. They connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world’s top investment funds, consultancies, and Fortune 500s. Founded in 2008, our client is a fast-growing, founder-led company.

The Role:

As a Client Service Associate, your work is at the heart of what we do: you’ll be the link between our clients and the expert knowledge they seek.
To succeed in this role, you need to be motivated to deliver results for your clients and to achieve commercial goals. This is a communications-intense frontline role requiring a client-first mindset and the ability to multi-task across parallel workstreams. Throughout a fast-paced workday, you’ll work on urgent projects from investors, strategists, and dealmakers at top-tier client organizations. You’ll field incoming project briefs, quickly assess your clients’ exact knowledge needs (e.g. when due-diligencing an investment opportunity), and then find, outreach, and vet the experts most suited for each project. You will own and manage all aspects of client-to-expert interactions, including scheduling, rescheduling, and follow-up inquiries.

What you'll do:

Client service: Field incoming client briefs and utilize your business acumen to find and recommend the most relevant experts for each project. Complete tasks across multiple projects quickly and under pressure and go the extra mile to impress your clients with your proactivity and responsiveness.
Market context: Understand the project brief and the legal and regulatory environment in which your clients operate. Apply the compliance protocols to each situation.
Expert recruiting: Confidently reach out to, recruit, and vet experts who are uniquely relevant matches for your client’s projects.
Commercial impact: Take on direct revenue responsibility and own monthly targets from the outset

What you'll get:

Client and senior executive facing responsibility from the get-go.
The opportunity to make a measurable contribution to your business unit’s revenue growth and to achieve significant variable compensation reflecting your success.
A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
A unique training curriculum and intense on-the-job coaching, helping you develop highly transferable commercial and managerial skills.
An inspiring, high-energy, merit-based environment with ambitious peers.

Undergraduate degree, no subsequent experience necessary.

Track record of strong academic performance (minimum GPA of 3.3 or 2:1 equivalent).
Extracurricular achievement throughout school and university.
Internship experience evidencing an interest in business.
Outstanding communication skills.
Fluent English or C2 level is required; foreign language skills are desired.

Expect total first-year compensation ranging from $425,700 (average performance) to $586,400 (very strong performance) consisting of (i) annual base salary of 312,000 and (ii) uncapped variable compensation linked to individual performance.

15 days annual leave, six months full maternity leave, and six weeks full paternity leave.
Private medical & dental insurance, and annual health check-ups.
Tax-advantaged housing allowance up to 50% of monthly base salary.
State-of-the-art office with amenities in the heart of Hong Kong; option to WFH each Friday.

Average salary estimate

$506050 / YEARLY (est.)

min

max

$425700K

$586400K

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What You Should Know About Client Service Associate (Indonesian Speaker), Avomind

Join our client, a leading global firm recognized for delivering expertise on-demand, as a Client Service Associate and infuse your career with excitement! You'll be the crucial link between our esteemed clients and the specialized knowledge they require to make savvy investment decisions. In this dynamic role, you'll dive into a world of fast-paced project management, where your outstanding communication skills will shine as you connect with top-tier clients—from investors to decision-makers. Your responsibility? To understand their specific needs and swiftly engage with the right experts, ensuring a seamless flow of information. As you juggle various projects, your commercial mindset will not only help you meet revenue targets but also drive client satisfaction through proactive engagement and personalized service. Our client fosters an empowering work environment, presenting you with a clear career advancement path, from Manager to Vice President, all supported by tailored training and skill development opportunities. If you’re fluent in English with a strong academic background and a passion for business, this is your chance to make a tangible impact while enjoying a comprehensive benefits package. Dive into the journey with us and see how your role as a Client Service Associate can shape the future for clients and yourself. Are you ready to take on this exciting challenge and grow your career?

Frequently Asked Questions (FAQs) for Client Service Associate (Indonesian Speaker) Role at Avomind

What are the primary responsibilities of a Client Service Associate at this company?

As a Client Service Associate, your main responsibilities include managing incoming client briefs, assessing client needs, and connecting them with the right experts. You'll also prioritize client engagements, manage project details, and ensure compliance with regulatory protocols, all while aiming to meet monthly revenue targets.