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Key Account Manager EU - job 2 of 2

Our client is a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as Al, IoT, and cloud services. 

They are seeking an experienced Key Account Manager to manage and grow theeir existing Portfolio of clients in the EU market.

You will be responsible for overseeing a diverse portfolio of clients across a range of industries and maturity, driving client satisfaction, and fostering long-term relationships with key clients. 

As a Key Account Manager, you will play a critical role in ensuring the retention and growth of existing accounts whilst supporting the furtherance of our offering and position in the market

Key Responsibilities: 

- Ensuring client needs are met and trust is established and grown 

- Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions 

- Proactive management of potential account risk and formulation and execution of mitigation strategies. 

- Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction. 

- Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities. 

- Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership. 

- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership. 

- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes. 

- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly.

- Experience managing a portfolio of over €20m across 10-20 accounts. 

- 5+ years of experience in account management, client services, or customer success.

- Demonstrated experience in growing a portfolio through upselling and cross-selling, including identifying opportunities

- Proven experience in developing and maintaining strong relationships with senior stakeholders, with key accounts, ensuring long-term partnerships, and cross-threading accounts.

- Experience in setting a high bar in service and experience for clients

- Strong relationship-building and communication skills, with a track record of managing key accounts.

- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling.

- Ability to work effectively in a fast-paced environment and manage multiple priorities.

- Experience in the software development or IT consulting industry is highly desirable.

- Strong negotiation and interpersonal skills

- Strong analytical skills with the ability to leverage data to drive decisions.

- Full understanding and knowledge of Software development processes and lifecycles.

- Business level English and German

Nice to have:

-        Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus

-        Technical experience in building or managing software development

-        Experience in Verticalization of certain industries.

Average salary estimate

$105000 / YEARLY (est.)
min
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$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Key Account Manager EU, Avomind

Are you ready to take your career to the next level as a Key Account Manager EU with a dynamic software development and IT consulting company? Our client, a leading player in the industry, is looking for someone just like you to join their team. Based out of New York City, they are passionate about transforming businesses by providing innovative digital solutions powered by the latest technologies such as AI, IoT, and cloud services. In this pivotal role, you will manage and nurture a diverse portfolio of clients across various industries in the EU market. Your mission? To ensure client satisfaction, enhance long-term relationships, and drive significant growth for the company's existing accounts. You will craft tailored strategies that resonate with client needs, provide proactive risk management, and collaborate with cross-functional teams to align client goals with company capabilities. Monitoring account performance while identifying areas for improvement is key, and your analytical mindset will help you leverage data to drive impactful decisions. With at least 5 years of experience in account management and a proven track record in growing revenue through upselling and relationship building, you are well-equipped to excel in this fast-paced environment. If you're ready to make an impact by fostering strong partnerships, join us and contribute to this incredible journey in the tech industry!

Frequently Asked Questions (FAQs) for Key Account Manager EU Role at Avomind
What are the main responsibilities of a Key Account Manager EU at our company?

As a Key Account Manager EU, your primary responsibilities include managing a diverse portfolio of clients, ensuring their needs are met, and fostering long-term relationships. You'll also develop growth strategies based on market insights, manage account risks proactively, and collaborate with cross-functional teams to ensure client goals align with our company objectives.

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What qualifications are needed to become a Key Account Manager EU with our organization?

To qualify as a Key Account Manager EU, candidates should have at least 5 years of experience in account management or a similar field, a strong background in relationship-building, proven experience with upselling and cross-selling, and ideally, knowledge of the software development or IT consulting industries. Fluency in English and German is required, with an advanced degree being a plus.

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How does the Key Account Manager EU contribute to client satisfaction and retention?

The Key Account Manager EU plays a vital role in client satisfaction and retention by creating structured engagement plans, performing regular reviews, and monitoring account performance. By identifying risks and addressing client needs proactively, you ensure long-lasting partnerships that benefit both the client and the company.

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What skills are essential for a successful Key Account Manager EU?

Essential skills for a successful Key Account Manager EU include strong relationship-building and communication skills, analytical abilities to leverage data for decision-making, negotiation skills, and an understanding of software development processes. The ability to work in a fast-paced environment and manage multiple priorities is also crucial.

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What does the career growth path look like for a Key Account Manager EU within the company?

The career growth path for a Key Account Manager EU can lead to senior management roles, such as Director of Account Management or even VP-level positions. Success in this role opens doors to greater responsibilities in strategic planning and corporate leadership, especially as you contribute to significant growth in the client portfolio.

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Common Interview Questions for Key Account Manager EU
Can you explain your experience in managing client portfolios as a Key Account Manager?

When answering this question, focus on specific examples from your previous positions where you've managed accounts successfully. Highlight your ability to grow revenue through upselling, your strategies for maintaining client satisfaction, and how you handled challenges effectively.

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What strategies do you use to build and maintain strong client relationships?

Discuss your approach to relationship-building, including regular communication, understanding client needs, and providing exceptional service. Mention how following up after meetings and personalizing your interactions has helped you retain clients.

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How do you identify opportunities for upselling and cross-selling within your accounts?

Share your methods for analyzing account data, understanding client pain points, and recognizing when additional services may benefit them. Give examples of successful upselling experiences and how you approached those conversations.

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What do you do when a key client expresses dissatisfaction?

Talk about your approach to conflict resolution, emphasizing active listening and empathy. Explain how you would investigate the issues raised, propose solutions, and follow up with the client to ensure their concerns are addressed and resolved.

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How do you stay updated on industry trends that may impact your accounts?

Mention your commitment to continuous learning through attending industry conferences, reading relevant publications, and networking with other professionals. Explain how staying informed helps you anticipate client needs and adapt services accordingly.

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What tools or software do you find most effective for managing accounts?

Discuss specific CRM platforms and analytics tools you have used in the past, highlighting how they helped you streamline processes, manage client information, and track account performance. Show your familiarity with technology that enhances your workflow.

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Can you provide an example of a successful account growth strategy you've implemented?

Prepare a story that demonstrates your strategic thinking and execution when faced with a growth challenge. Explain the steps you took, the resources you utilized, and the results you achieved, showcasing your impact on the client's success.

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How do you handle competing priorities when managing multiple accounts?

Articulate your time management skills and prioritization techniques. Provide an example of a time when you had to balance demands from several clients effectively and how you ensured quality service across the board.

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What KPIs do you consider when measuring account performance?

Discuss key performance indicators such as revenue growth, client satisfaction scores, retention rates, and successful upselling instances. Mention how you leverage these KPIs to provide insights to your leadership team and adapt your strategies.

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What do you consider the most challenging aspect of being a Key Account Manager?

Address the challenges you've faced, such as managing client expectations, handling negotiations, or balancing multiple complex accounts. Explain how you overcame these challenges and what you learned from them, showing your resilience and adaptability.

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Avomind is a platform connecting graduates and senior alumni from leading academic institutions with fast-growing firms. Our mission is to connect high-caliber candidates with impactful opportunities.... Our global network is built up of partnersh...

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Full-time, remote
DATE POSTED
April 10, 2025

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