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Store Manager, Domain Northside

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Store Manager to lead our Austin, Domain Northside team. 

Our Retail team creates a transformative experience for each and every customer that visits one of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger bond with loyal Away fans.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. 

What you’ll do as the Store Manager

  • You’ll ensure your team is providing world class customer service to every person, every time through the Customer Journey and Leader on Duty program

  • You’ll communicate Away’s values and brand philosophy to customers and team members alike

  • You’ll develop your team by keeping an open mind, promoting a culture of learning and feedback, and communicating often and openly

  • You’ll develop, execute, and continuously improve all operational activities to ensure the store achieves financial expectations and exceeds customer expectations

  • You’ll work cross-functionally with CX and HQ partners to ensure we create exemplary retail experiences and special initiatives 

  • You’ll provide peer mentorship for other leaders in the business

  • You’ll drive Brand Awareness through community activities

  • You’ll strategize and implement action plans to drive the business to success

  • You’ll use relevant business platforms to inform strategy and action plans (RetailNext, Deputy, Looker, etc.)

  • You’ll demonstrate comprehensive understanding of inventory movement in their specific market (adequately stock the store and create merchandising strategy)

  • You’ll conduct regular touch bases using the Retail Routines guidelines to connect with and develop all team members

  • You’ll lead weekly leadership meetings to align, share strategy, and develop long-term solutions for business opportunities

  • You’ll assess talent needs and proactively hire to maintain headcount, while actively retaining and developing talent

  • You’ll ensure success in all facets of the business by actively managing specialist program leaders

Who you are

  • You have a deep understanding of elevated customer experience

  • You have a minimum of 3 years in a managerial position, preferably at a customer-centric retailer or company

  • You have precise attention to detail, strong business acumen, and an entrepreneurial mindset  

  • You’re passionate about people development and have a knack for motivation

  • You’re a team player that is comfortable providing feedback, innovating, and getting their hands dirty

  • You have experience working at a start-up or fast-growing company or retailer

  • You have experience building a team from the ground up

  • You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

  • You’re agile, and motivated by a fast-paced and ever changing environment

  • You’re passionate about transforming travel for all (but that’s a given!)

  • You’re able to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

  • You’re able to stand/be on feet for extended periods of time throughout the duration of a work shift

  • You’re able to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

  • We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

  • We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

  • We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

  • Salary Range: $67,000.00 - $72,000.00 annually

  • This role is eligible to participate in Away’s Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company

  • Equity Grant: commensurate with level determined at the discretion of the company

  • Benefits Overview:

    • Take care of yourself and your family through our health insurance offerings

    • Invest in your future by participating in our 401(k) (with a company match!)

    • Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)

    • Build your travel uniform through discount codes, product stipends, and giveaways

    • Give back through company-sponsored volunteer and charitable opportunities

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.

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Average salary estimate

$69500 / YEARLY (est.)
min
max
$67000K
$72000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager, Domain Northside, Away

At Away, we believe that travel makes us better, and we're looking for a passionate Store Manager to lead our amazing team at Domain Northside in Austin! As the Store Manager, you'll be at the forefront of creating a transformative experience for every customer who walks through our doors. Your mission will be to uphold our values of exceptional customer service while empowering your team to provide world-class support during the customer journey. You'll develop, motivate, and mentor your team members, fostering a positive and open-minded culture focused on learning. You won't just be managing a store; you'll be leading a community of travelers! From executing operational strategies to driving brand awareness through local events, your leadership will play a key role in our continued success. This role offers an exciting opportunity to innovate while ensuring financial goals are met and customer expectations are exceeded. With your entrepreneurial mindset and keen business acumen, you'll contribute significantly to our culture and team performance at Away. Get ready to drive excellence, build connections, and participate in a company that truly values its employees and customers alike. If you've got a knack for motivating others and a deep understanding of elevated customer experiences, we want to hear from you! Join us on this journey and apply for the Store Manager position at Away today!

Frequently Asked Questions (FAQs) for Store Manager, Domain Northside Role at Away
What are the responsibilities of the Store Manager at Away in Domain Northside?

As a Store Manager at Away in Domain Northside, your primary responsibilities include providing world-class customer service, developing your retail team, managing operational excellence, and driving brand awareness through community activities. You'll also strategize business plans and ensure inventory is adequately managed to meet customer needs.

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What qualifications are required for the Store Manager position at Away?

To qualify for the Store Manager position at Away, candidates should have a minimum of 3 years in a managerial role, preferably in a customer-centric retail environment. Strong business acumen, attention to detail, and experience in team building in a fast-paced setting are essential.

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How does Away support employee development for Store Managers?

Away values employee development and offers a culture of feedback and continuous improvement for Store Managers. You'll have opportunities for mentorship, regular touch bases with the team, and an encouraging environment that promotes personal and professional growth.

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What is the salary range for the Store Manager role at Away?

The salary range for the Store Manager at Away in Domain Northside is between $67,000.00 and $72,000.00 annually, depending on qualifications and experience. This role also includes eligibility for the Retail Incentive Bonus Plan and other attractive benefits.

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What kind of work environment can a Store Manager expect at Away?

A Store Manager at Away can expect a supportive and inclusive work environment that values the balance between personal life and career. The culture encourages creativity, innovation, and a deep commitment to both employee well-being and customer satisfaction.

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Common Interview Questions for Store Manager, Domain Northside
What strategies would you implement as Store Manager at Away?

To succeed as Store Manager, I would focus on team training to ensure exceptional customer service, implement data-driven strategies for inventory management, and create community engagement initiatives to enhance brand awareness.

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How do you handle customer complaints?

When handling customer complaints, I believe in actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution. Communication is key to turning a complaint into a positive experience.

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What is your approach to team development?

My approach to team development includes regular feedback sessions, setting clear expectations, and fostering an environment of open communication where team members feel empowered to learn and grow.

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How do you prioritize tasks effectively in a busy retail environment?

I prioritize tasks by identifying critical operations that directly impact customer experience and team performance. Utilizing tools and setting clear daily objectives helps keep the focus on what matters most.

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Can you give an example of how you’ve driven sales in a previous role?

In my previous role, I implemented targeted promotional strategies and staff training programs that increased customer engagement, resulting in a notable jump in sales by over 20% within a quarter.

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How would you foster a positive team culture?

Fostering a positive team culture begins with trust and inclusion. I would encourage collaboration, celebrate team successes, and provide mentorship to ensure every team member feels valued and motivated.

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What metrics do you look at to gauge store performance?

Key metrics I focus on include sales per hour, customer satisfaction scores, inventory turnover rates, and staff performance metrics to ensure overall store efficiency and service excellence.

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How do you manage staffing needs in a retail environment?

I assess staffing needs regularly by analyzing sales patterns, ensuring optimal coverage during peak hours, and proactively recruiting before turnover occurs to maintain an effective team.

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What role does data play in your decision-making?

Data plays a crucial role in decision-making by providing insights into customer preferences, inventory needs, and sales trends. I utilize data analytics tools to inform strategic planning and operational improvements.

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Why do you want to work at Away?

I want to work at Away because I am passionate about travel and believe in the power of building meaningful connections with customers. I'm excited about contributing to a dynamic team that values innovation and exceptional experiences.

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Away is a modern lifestyle brand creating thoughtful products designed to transform travel. Since our launch in February 2016, we have become one of the fastest-growing consumer brands in the world. We have sold millions of travel products, grown ...

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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Sabbatical
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 4, 2025

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