Public Sector Solutions Engineer

As a Public Sector Solutions Engineer at Axon, your main responsibilities include supporting sales efforts through technical presentations, competitive analyses, and proof-of-concept projects. You'll engage with Public Safety Agencies to demonstrate how Axon's technology can enhance their operations. Your expertise will guide customers through the deployment of our evidence capture devices and cloud software, ensuring smooth transitions into successful implementations. Additionally, you will document customer feedback and collaborate with product management to refine our offerings.

To apply for the Public Sector Solutions Engineer position at Axon, candidates should possess a Bachelor's Degree in fields such as Computer Science or Engineering, along with at least 8 years of experience in a related technical field. Strong knowledge of networking technologies, digital video systems, and SaaS applications is essential. Additionally, candidates should demonstrate excellent communication skills, a proactive attitude, and the ability to drive customer success through technology.

At Axon, we prioritize the professional growth of our Public Sector Solutions Engineers by fostering an environment of continuous learning and collaboration. You will have opportunities to attend industry events and obtain in-depth technical knowledge of our products. Also, we believe in the value of diverse perspectives, allowing you to contribute your ideas and insights, which can shape our solutions and strategies for the future.

The role of Public Sector Solutions Engineer at Axon requires significant travel, approximately 70%. This travel primarily involves meeting with Public Safety Agencies across Europe, conducting presentations, leading technical workshops, and supporting customers in person. Some international travel may also be necessary, but flexibility with remote work arrangements is offered.

Axon boasts a vibrant team culture where values such as diversity, innovation, and a commitment to safety are at the forefront. As a Public Sector Solutions Engineer, you will work alongside like-minded individuals who are passionate about making a positive impact. The collaborative atmosphere encourages open communication, diverse perspectives, and mutual respect, creating a space where everyone can contribute to our mission to Protect Life.

Building trust with customers involves active listening, clear communication, and understanding their unique challenges. Begin by asking insightful questions to grasp their needs fully. Share relevant experiences and success stories of how Axon’s solutions have positively impacted similar agencies. Consistently follow up on their concerns and feedback to demonstrate your commitment to their success.

Provide concrete examples of your experience managing SaaS and on-premise implementations. Discuss specific projects where you successfully engaged with customers to deploy these solutions. Highlight your proficiency in showcasing the value of these technologies in enhancing operational efficiency and meeting public safety requirements.

Preparation for customer presentations requires an understanding of the audience's needs and pain points. Start by researching the agency's history and specific challenges. Customize your presentation to address these, using technical knowledge and compelling narratives to illustrate Axon's solutions' benefits. Practice delivering it clearly and confidently, inviting interactions to engage your audience during the session.

Handling objections is vital in sales. Acknowledge the customer's concerns and validate their thoughts. Use this as an opportunity to provide additional information that counters their objections, such as success stories or relevant data. Keep the dialogue open and collaborative, allowing them to express further concerns while guiding them towards Axon's solutions that best fit their needs.

In describing a successful PoC, focus on a project where communication and collaboration played a key role. Detail the objectives, how you engaged stakeholders, and the challenges you encountered. Highlight how your technical expertise helped overcome these hurdles and led to the PoC's successful execution, resulting in successful implementation and customer satisfaction.

CCTV systems involve many components, including cameras, video management systems (VMS), and network infrastructure. Discuss your understanding of how these systems operate, including your familiarity with IP communication protocols and storage technologies. Highlight any past experiences where your technical knowledge led to successful system installations or upgrades.

To stay updated on industry trends, I regularly participate in webinars, attend industry conferences, and subscribe to relevant journals and online platforms. Engaging with colleagues and professionals in the field on social media or forums also helps me stay abreast of the latest technologies and customer needs, ensuring I provide the best solutions as a Public Sector Solutions Engineer.

Detail your project management experience, emphasizing your ability to coordinate multiple tasks, timelines, and resources. Talk about specific software tools you utilize for managing projects, how you handle team collaboration, and your approach to ensuring adherence to deadlines while meeting customer requirements effectively.

Effective communication with a remote team hinges on regular updates, utilizing collaboration tools, and fostering an inclusive environment. Share how you schedule consistent check-ins, leverage project management platforms, and use clear language to convey expectations. Also, prioritize active listening to make sure all team members feel heard and valued.

Motivation in the public sector comes from the opportunity to make a meaningful impact in communities. Discuss your passion for technology and its potential to enhance public safety. Highlight your excitement about working with agencies to implement innovative solutions that can truly transform operational effectiveness and contribute to healthier, safer communities.