Business Support Intern (Fluent in both FR & EN)

As a Business Support Intern at Back Market, your primary responsibilities will include assisting in the onboarding of new sellers, providing professional written support via Salesforce, building strong relationships with new sellers, and collaborating on projects to improve activation processes. You'll be integral in ensuring that sellers have a seamless and positive experience from sign-up through to activation.

To qualify for the Business Support Intern position at Back Market, you should be currently enrolled in a Master’s program or an equivalent degree, possess fluent proficiency in both French and English, and ideally have some experience in a commercial role. Familiarity with Office tools, especially Excel, is important, and experience with Salesforce is a plus.

The internship for the Business Support Intern position at Back Market is specified to be a full-time role lasting six months, starting from July to December 2025. This duration allows for an immersive experience as you assist and learn from the Seller Activation team.

At Back Market, you can expect a vibrant, hybrid work environment that encourages impact-driven work. You'll enjoy two remote working days a week, one fully remote week each quarter, and flexible days off. Our workplace is committed to diversity, equity, and inclusion, providing you with the resources and support needed to thrive.

The recruitment process for the Business Support Intern position at Back Market consists of several stages: an HR interview with a Talent Acquisition Specialist via Zoom, a home assignment or technical test, a technical interview with the manager, and finally a cultural fit interview with another team member, all conducted over Zoom. This thorough process ensures a great match for both you and the company!

In answering this question, you should express a passion for assisting others and the satisfaction that comes from facilitating smooth onboarding processes. Mention how you believe in Back Market's mission to provide reliable tech, which can motivate your efforts in supporting new sellers.

Share any relevant experience with Salesforce or similar tools, focusing on how you've used them to manage customer relationships, track interactions, or analyze data. If you lack direct experience, emphasize your enthusiasm for learning and adaptability.

Discuss your organizational skills and the strategies you use to prioritize tasks effectively, such as creating to-do lists or using project management tools. Highlight that you're flexible and can adapt priorities as situations evolve, especially in a dynamic environment like Back Market.

Share a specific example where you went above and beyond to help a client or colleague, showcasing your communication skills and ability to foster relationships. Illustrate how this approach aligns with Back Market's values of providing support to new sellers.

Express your knowledge of Back Market’s commitment to sustainability and providing affordable tech. You could mention how their approach to refurbishing devices positively impacts the environment, which resonates with your personal values.

Emphasize your conflict resolution skills and approach to empathy. Discuss how you would listen actively to the seller's concerns, reassure them, and provide constructive solutions, all while maintaining a positive tone and reinforcing their value as a Back Market seller.

Mention specific skills such as excellent communication, adaptability, organization, and the ability to work collaboratively. Explain how these skills enable you to assist new sellers effectively and contribute to the Seller Activation team's goals.

Talk about your alignment with Back Market’s mission and the opportunity to impact sustainability positively. Also, share excitement about working in a diverse and innovative environment that prioritizes personal and professional growth.

Discuss any relevant education or experience you have in the e-commerce industry. Mention key trends you've noticed and how they relate to Back Market's unique position in the refurbished tech market.

Highlight the importance of customer support in building trust and long-lasting relationships between sellers and the platform. Mention how excellent support can lead to increased seller retention and satisfaction, aligning with Back Market’s objectives.