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Job details

Registered Wealth Management Client Associate (FP)

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.


This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

  • Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
  • Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
  • Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
  • Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
  • Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Skills:

  • Account Management
  • Client Management
  • Customer and Client Focus
  • Issue Management
  • Oral Communications
  • Business Development
  • Client Solutions Advisory
  • Pipeline Management
  • Prioritization
  • Administrative Services
  • Emotional Intelligence
  • Referral Identification
  • Written Communications

Required Qualifications:

  • FINRA Securities Industry Essentials (SIE), Series 7 & 66 (or both 63/65 in lieu of 66)
  • Displays advanced industry knowledge and understanding of investment products


Desired Qualifications:

  • Energetic individual that is self-motivated, coachable and flexible in thought
  • Enjoys a fast-paced environment with changing and evolving responsibilities
  • Detail oriented
  • Invested in personal development
  • Consistently pursues client experience excellence
  • Works quickly to fulfill client needs, delivering complex solutions
  • Frequent communication and an abundance of discretion with sensitive information
  • Microsoft Word, Excel and PowerPoint experience with Salesforce a plus
  • Professional verbal and written communication​​

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

37.5

Pay Transparency details

US - NY - Syracuse - 205 S SALINA ST (NY3205)

Pay and benefits information

Pay range

$26.00 - $40.50 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Average salary estimate

$69000 / YEARLY (est.)
min
max
$54000K
$84000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Registered Wealth Management Client Associate (FP), Bank of America

Are you ready to step into an exciting role as a Registered Wealth Management Client Associate (FP) at Merrill Wealth Management in beautiful Syracuse, New York? Here at Merrill, we pride ourselves on being a leading provider of comprehensive wealth management and investment services. Our dedicated Financial Advisors and Wealth Management Client Associates work closely with clients to help them realize their financial dreams—from planning for retirement to managing education expenses and other life goals. In this vibrant role, you will be the pivotal point of contact for our valued clients, ensuring that their service needs are met with exceptional care and efficiency. Your responsibilities will include educating clients about our diverse banking offerings, providing timely responses to inquiries, and fostering strong relationships. You’ll support multiple Financial Advisors while driving our commitment to operational excellence and client advocacy. We love to see individuals bring their unique perspectives to work, so if you’re self-motivated, detail-oriented, and passionate about delivering top-notch customer service, you will fit right in. With access to the investment insights of Merrill and the conveniences of Bank of America, you’ll have all the tools at your fingertips to provide unmatched client solutions. Join us in this rewarding environment that values diversity, personal growth, and community connection.

Frequently Asked Questions (FAQs) for Registered Wealth Management Client Associate (FP) Role at Bank of America
What are the main responsibilities of a Registered Wealth Management Client Associate at Merrill Wealth Management?

As a Registered Wealth Management Client Associate at Merrill Wealth Management, your main responsibilities will include providing exceptional client service, educating clients on banking offerings, ensuring timely and accurate client material, and supporting Financial Advisors in managing relationships. You will be the primary point of contact for clients, customizing solutions to meet their needs while fostering strong connections through ongoing communication and client advocacy.

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What qualifications do I need to become a Registered Wealth Management Client Associate at Merrill Wealth Management?

To become a Registered Wealth Management Client Associate at Merrill Wealth Management, you will need to have your FINRA Securities Industry Essentials (SIE), as well as Series 7 & 66 certifications (or 63/65 in lieu of 66). A high school diploma or equivalent is required, along with advanced knowledge of investment products and a strong focus on client experience excellence.

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Is prior experience required for the Registered Wealth Management Client Associate position at Merrill?

While prior experience in the financial industry can be beneficial, it is not strictly required to apply for the Registered Wealth Management Client Associate position at Merrill Wealth Management. What’s more important is your enthusiasm for client service, your ability to learn, and your willingness to adapt in a fast-paced environment.

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How does Merrill Wealth Management support employee growth for Registered Wealth Management Client Associates?

Merrill Wealth Management is committed to the personal development of its employees, including Registered Wealth Management Client Associates. Opportunities for mentoring, training programs, and access to industry-leading resources are made available, enabling you to advance your skills and knowledge while contributing effectively in your role.

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What benefits can I expect as a Registered Wealth Management Client Associate at Merrill Wealth Management?

As a Registered Wealth Management Client Associate at Merrill Wealth Management, you can expect competitive hourly pay, eligibility for an annual discretionary incentive award based on performance, and a comprehensive benefits package that includes paid time off and access to resources designed to support your well-being and career growth.

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Common Interview Questions for Registered Wealth Management Client Associate (FP)
Can you explain your understanding of wealth management?

In wealth management, it's crucial to recognize that it's not just about managing assets; it involves understanding clients' financial goals and creating tailored strategies to achieve them. Highlight your knowledge about different investment products, retirement planning, and the importance of personal relationships in financial advisory.

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How would you handle a difficult client situation as a Registered Wealth Management Client Associate?

Dealing with difficult clients requires patience and excellent communication skills. Describe a specific strategy you would use to listen actively to the client's concerns, validate their feelings, and find satisfactory solutions while maintaining a professional demeanor.

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What strategies would you use to deepen client relationships?

Deepening client relationships requires providing value consistently. You might mention ways you would regularly check in with clients, share relevant market insights, and proactively address their needs. Building trust through transparency and reliability is key.

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How do you prioritize your tasks and responsibilities as a client associate?

Effective prioritization involves assessing urgency and importance. You could explain your approach of maintaining organized lists, utilizing scheduling tools, and being flexible enough to adjust priorities based on client needs or advisor meetings.

Join Rise to see the full answer
Can you give an example of how you've contributed to a team’s success?

Sharing a specific instance where your contributions supported team goals can highlight your team spirit. Talk about a scenario where you collaborated on projects, supported colleagues during peak times, or took the initiative to cover additional tasks.

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What tools or software are you familiar with that would aid you in this role?

Mention your proficiency with Microsoft Office Suite applications like Word, Excel, and PowerPoint, along with any experience using CRM tools such as Salesforce. Highlight how familiarity with these tools enhances productivity and client management.

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How would you ensure compliance with bank policies in your role?

Ensuring compliance requires a strong knowledge of policies and procedures. You could discuss how you stay updated on compliance requirements and your strategy for integrating these into your daily tasks to minimize risk and protect clients.

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Why do you want to work at Merrill Wealth Management?

Convey your admiration for Merrill's reputation in wealth management and commitment to diverse client needs. You could highlight specific aspects of the company culture or values that resonate with you, such as their focus on client advocacy and employee development.

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How do you handle high-pressure situations in a fast-paced environment?

Describe strategies you employ to manage stress and maintain high performance, such as remaining organized, practicing time management, and taking brief breaks to ensure clarity and focus.

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What motivates you in a client service role?

Discuss your passion for helping others achieve their financial goals, explaining how a positive client relationship can lead to lasting partnerships and your drive to make a meaningful impact in their lives.

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Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk ma...

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Full-time, on-site
DATE POSTED
April 4, 2025

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