The Information Technology Support Assistant provides technical support and maintenance for computing and communication functions at CUNY's Bronx Community College, assisting students, faculty, and staff with hardware and software issues.
Responsibilities: Support routine IT operations, assist users with technical issues, perform maintenance on systems, troubleshoot problems, and maintain documentation of technical issues.
Skills: Strong technical troubleshooting skills, experience with remote desktop support, knowledge of cybersecurity best practices, and effective communication for customer service.
Qualifications: Preferred certifications include CompTIA A+, Network+, and Microsoft Modern Desktop Administrator; experience in higher education IT environments and familiarity with Learning Management Systems are also desirable.
Location: Bronx, New York, USA, with no remote option available.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $15.00 - $25.00.
Information Technology Support Assistant Hourly
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
-Operating, transporting, adjusting, and installing/configuring computing and related equipment
-Communicating with technology users and staff to understand, identify, document and resolve problems
-Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
Reporting to the Assistant Professor of Library Resources The IT Support Assistant Hourly will perform the following duties:
OTHER QUALIFICATIONS
Preferred Qualifications
Technical Certifications :
Higher Education IT Experience :
Customer Service Skills :
Advanced Troubleshooting Skills :
Additional Software Proficiency :
Teamwork and Project Support :
Physical and Operational Skills :
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Only applications submitted through the CUNY website will be considered.
If you are viewing this job posting externally, please apply as follows:
Applications including the following must be uploaded to the job application website as a single PDF document:
CLOSING DATE
This posting will close on April 6, 2025 with resumes to begin review on March 17, 2025.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID
29933
Location
Bronx Community College
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