Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Information Technology Support Assistant Hourly image - Rise Careers
Job details

Information Technology Support Assistant Hourly

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

The Information Technology Support Assistant provides technical support and maintenance for computing and communication functions at CUNY's Bronx Community College, assisting students, faculty, and staff with hardware and software issues.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Support routine IT operations, assist users with technical issues, perform maintenance on systems, troubleshoot problems, and maintain documentation of technical issues.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Strong technical troubleshooting skills, experience with remote desktop support, knowledge of cybersecurity best practices, and effective communication for customer service.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: Preferred certifications include CompTIA A+, Network+, and Microsoft Modern Desktop Administrator; experience in higher education IT environments and familiarity with Learning Management Systems are also desirable.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: Bronx, New York, USA, with no remote option available.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: Not provided by employer. Typical compensation ranges for this position are between $15.00 - $25.00.



Information Technology Support Assistant Hourly

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Reporting to the Assistant Professor of Library Resources The IT Support Assistant Hourly will perform the following duties:

  • Technical Support : Assisting students, faculty, and staff with technical issues related to hardware, software, and network connectivity.
  • Maintenance : Performing routine maintenance on computer systems, printers, and other technological equipment to ensure optimal performance.
  • Troubleshooting : Diagnosing and resolving technical problems, escalating complex issues to higher-level IT staff when necessary.
  • User Assistance : Providing guidance on the use of various software applications and tools commonly used within the college.
  • Documentation : Maintaining records of technical issues and solutions to help in future problem-solving and to track recurring issues.

OTHER QUALIFICATIONS

Preferred Qualifications

Technical Certifications :

  • CompTIA A+ (for hardware and software support)
  • CompTIA Network+ (for networking fundamentals)
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Google IT Support Professional Certificate

Higher Education IT Experience :

  • Familiarity with Learning Management Systems (e.g., Blackboard, Canvas)
  • Experience supporting faculty, staff, and students in a university environment
  • Knowledge of student information systems (e.g., CUNYfirst, PeopleSoft)

Customer Service Skills :

  • Strong communication skills for assisting non-technical users
  • Experience working at an IT help desk in an academic setting
  • Ability to explain technical concepts clearly to faculty and students

Advanced Troubleshooting Skills :

  • Experience diagnosing and resolving issues with Windows and macOS
  • Familiarity with troubleshooting network connectivity in campus environments
  • Knowledge of software installation and remote desktop support

Additional Software Proficiency :

  • Experience with IT asset management tools
  • Knowledge of cybersecurity best practices
  • Familiarity with audiovisual technology used in classrooms and conference rooms

Teamwork and Project Support :

  • Experience collaborating with IT teams on system upgrades and maintenance
  • Ability to train users on new software and technology resources

Physical and Operational Skills :

  • Ability to lift and transport IT equipment
  • Willingness to work flexible hours, including evenings and weekends, if required

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Only applications submitted through the CUNY website will be considered.

If you are viewing this job posting externally, please apply as follows:

  • Go to https://cuny.jobs/
  • Search for Job Opening ID number 29909
  • Click on the "Apply Now" button and follow the instructions

Applications including the following must be uploaded to the job application website as a single PDF document:

  • Cover Letter
  • Resume/ Transcript

CLOSING DATE

This posting will close on April 6, 2025 with resumes to begin review on March 17, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29933

Location

Bronx Community College

Average salary estimate

$20800 / YEARLY (est.)
min
max
$15600K
$26000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Join the Democratic Governors Association as a Deputy IT Director to oversee technology strategy and operations for the upcoming election cycle.

Photo of the Rise User
Accellor Remote No location specified
Posted 6 days ago

We are seeking a knowledgeable Siebel CRM Analyst to analyze system configurations and enhance business processes remotely.

Photo of the Rise User
Posted 5 days ago

Join Palo Alto Networks as a Principal Product Security Researcher to combat cybersecurity threats with innovative vulnerability research.

Photo of the Rise User
Posted 10 days ago

As a Senior Manager at Rockwell Automation, you'll lead advanced technology initiatives and a diverse team in a hybrid work environment.

Photo of the Rise User
BlackStone eIT Remote No location specified
Posted 9 days ago

Join BlackStone eIT as a Security Engineer to protect vital IT systems from cyber threats and enhance organizational security measures.

Photo of the Rise User
Google Hybrid Midlothian, Texas, United States
Posted 13 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
Social Impact Driven
Rapid Growth
Passion for Exploration
Dare to be Different
Reward & Recognition
Friends Outside of Work
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Bias Training
Employee Resource Groups
401K Matching
Paternity Leave
Maternity Leave
Some Meals Provided
Social Gatherings

We're looking for a seasoned Data Center Area Security Manager to bolster our security measures at Google’s data centers in Texas.

Posted 13 days ago

Join Clarios as a Techno Functional Lead, where you will shape the future of energy storage solutions through IBM Maximo expertise.

Photo of the Rise User
Inclusive & Diverse
Growth & Learning
Mission Driven
Diversity of Opinions

We are looking for a Senior Manager of Cloud Security at Included Health to safeguard our cloud-based services and drive security innovation.

Posted 7 days ago

Join Fastmarkets as an Application Support Analyst and play a crucial role in ensuring the reliability of digital applications within a fast-paced company.

Photo of the Rise User
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays

Join GoodLeap as an Application Support Operations Analyst to drive operational efficiency in a company committed to sustainable solutions.

Photo of the Rise User
Ripple Remote San Francisco, CA, United States
Posted 13 days ago

As a Staff IT Corporate Systems Engineer at Ripple, you'll play a key role in optimizing our IT systems and platforms to ensure reliable operations in the fast-evolving fintech landscape.

Photo of the Rise User
Peraton Hybrid Annapolis Junction
Posted 11 days ago

Join Peraton as a Systems Engineer and contribute to critical national security missions through innovative IT solutions.

Photo of the Rise User
Posted 11 days ago

Join Accenture as a Packaged Application Development Manager, where you'll lead IT projects and foster innovative solutions.

MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Part-time, hybrid
DATE POSTED
April 9, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
91 people applied to Jr SOC Analyst at IBM
Photo of the Rise User
86 people applied to Security Analyst Jr at DEUNA
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere