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Training Supervisor

It's a great feeling to work for a company that does so much good for others around the world!

Training Supervisor - Bilingual

Academic Requirement: Required – Bachelor’s degree in behavioral sciences, human services, or social services; Preferred – Master’s degree in behavioral sciences, human services, or social services

Certifications: First aid, CPR, Emergency behavior intervention


Work Experience: Required – with master’s Degree – At least three (3) years of progressive employment experience in these fields that demonstrate supervisory and case management experience OR with bachelor’s degree – At least five (5) years of progressive employment experience in these fields that demonstrate supervisory and case management experience; Preferred – Child welfare and experience in working with immigrant populations

Critical Action Items & Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Provide program staff relevant training that meets agency, licensing, and contract requirements and the individual needs of each staff.
3. Consistently provide and update training for federal entities care facilities, community services and other stakeholders.
4. Develop, maintain, and distribute a staff training calendar that provides staff numerous opportunities for development including evening and overnight shifts.
5. Maintain a staff-training database that provides monthly and quarterly reports related to training and the impact of training on program practices and outcomes.
6. Maintain assigned program’s personnel files, training records and training certifications.
7. Develop professional relationships with other peers in the field, including private agencies and supporting agencies.
8. Work evenings, weekends and holidays as needed or requested by position supervisor.
9. Implement Compass Connections safety protocols in case of an emergency.
10. Participate in scheduled meetings and team decisions and operations.
11. Maintain confidentiality in all areas of the service population and program operations.
12. Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.

Other Responsibilities:
1. Establish and implement a training strategy and goals for the assigned Compass Connections program.
2. Develop and continually update program training manuals and materials.
3. Frequently travel from one location to another inclusive of distances greater than 50 miles from home office.
4. Meet all deadlines required by program supervisor and federal partners.
5. Communicate effectively in writing and verbally in English.
6. Foster Care Programs - Support, encourage, and recruit foster parents.

Requirements:
1. Pass a pre-employment drug screen and random drug screens throughout employment.
2. Provide proof of work eligibility status upon request.
3. Pass a pre-employment and biennial criminal background checks.
4. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
b. Work collaboratively with other staff members, service providers and professionals.
c. Organize and prioritize responsibilities and duties efficiently.
d. Work in a fast-paced environment and maintain emotional control and professional composure at all times.
e. Maintain computer literacy required to meet the responsibilities of the position.
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
5. Demonstrate a working knowledge of all Compass Connections policies and procedures.

Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Training

#LI-Mid-Senior level

#LI-Full-time

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Training Supervisor, BCFS

If you’re looking to make a positive impact while working with a dedicated team, consider becoming a Training Supervisor with Compass Connections in San Antonio, TX! As a Training Supervisor, you'll play an essential role in shaping the skills and knowledge of our program staff. With a required Bachelor’s degree in behavioral sciences, human services, or social services, and bilingual skills being a must, your educational background will be combined with real-world experience—ideally, you have three years of supervisory experience with a master's degree or five years with a bachelor’s. Your days will involve developing and implementing comprehensive training programs that meet federal and state regulations and evaluating their effectiveness through consistent updates and training records. Not only will you be creating a positive learning environment, but you'll also build professional relationships with peers and other agencies—fostering collaboration and innovation. If you're passionate about enhancing the capabilities of your team, ensuring they meet licensing and agency requirements, and supporting foster care programs, this role is perfect for you! Get ready to encourage and recruit compassionate foster parents while demonstrating ethical conduct and respect for the people you work with. Your ability to communicate effectively in both English and Spanish will be a key asset as you travel to different locations, helping our mission to make a difference in people's lives. Be the change you want to see with Compass Connections!

Frequently Asked Questions (FAQs) for Training Supervisor Role at BCFS
What are the primary responsibilities of a Training Supervisor at Compass Connections?

As a Training Supervisor at Compass Connections, your primary responsibilities include developing and implementing training programs, ensuring staff knowledge meets federal and state regulations, maintaining training records, and fostering professional relationships in the community. You'll be responsible for scheduling training sessions, updating training materials, and evaluating the impact of training on staff performance.

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What qualifications are required for the Training Supervisor position at Compass Connections?

To qualify for the Training Supervisor position at Compass Connections, you need a Bachelor’s degree in behavioral sciences, human services, or social services, while a Master’s degree is preferred. Additionally, relevant certifications such as First Aid and CPR, as well as several years of progressive experience in supervisory roles within these fields, are required.

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How does the role of Training Supervisor at Compass Connections support staff development?

The role of Training Supervisor at Compass Connections is pivotal in supporting staff development through designing tailored training programs that cater to the individual needs of staff members. You’ll have the opportunity to regularly assess the impact of training on program outcomes, ensuring continual improvement and professional growth among your team.

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Is bilingualism a requirement for the Training Supervisor role at Compass Connections?

Yes, being bilingual is a requirement for the Training Supervisor role at Compass Connections. This skill will greatly enhance your ability to communicate effectively with diverse populations and ensure that training and support are accessible to all staff.

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What is the work environment like for a Training Supervisor at Compass Connections?

The work environment for a Training Supervisor at Compass Connections is fast-paced and collaborative. You will work closely with a variety of teams and organizations, providing training and support while adapting to the dynamic needs of the service population. Your ability to maintain professional composure and emotional control will be key to success in this role.

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Common Interview Questions for Training Supervisor
Can you describe your experience with developing training materials as a Training Supervisor?

When answering this question, highlight your past experiences creating training manuals or resources, emphasizing specific methodologies or strategies you applied that were effective. Discuss the importance of making training relatable and how you customized material based on the needs of different audience types.

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How do you ensure compliance with federal and state regulations in your training programs?

In your response, discuss the processes you implement to stay updated on regulatory changes and how you integrate those into your training programs. Highlight the importance of regular audits and feedback sessions to ensure compliance across your team.

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What strategies do you use to foster a positive learning environment?

When answering, describe your methods for engaging participants in training, fostering open communication, and creating an inclusive atmosphere. You may want to share examples of activities or icebreakers that you’ve used to encourage team bonding and make learning enjoyable.

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How would you handle a training session that isn’t going well?

Discuss your approach to adapting on the fly if you sense that the training isn’t resonating with attendees. You might mention incorporating different techniques or tools, soliciting feedback mid-session, or shifting the focus based on audience engagement.

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Can you give an example of how you’ve measured the effectiveness of a training program?

Share a specific instance where you collected and analyzed feedback after a training to identify areas for improvement. You might talk about using surveys, assessments, or observing changes in performance metrics directly linked to the training.

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What do you see as the biggest challenge in this role?

When discussing challenges, it's useful to be honest about potential hurdles like varying staff backgrounds or shifting regulations. Convey how you plan to proactively address these challenges through flexibility, continuous learning, and open communication.

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How do you stay organized when managing multiple training programs?

Explain your organizational methods, which might include digital tools like project management software, prioritizing tasks, and keeping detailed records of training sessions and participant progress to ensure nothing slips through the cracks.

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What is your approach to working with diverse populations?

Highlight your understanding and sensitivity to different cultural and socio-economic backgrounds. Provide examples of past experiences tailoring your approach to be inclusive and effective for all participants.

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How do you build relationships with other agencies and stakeholders?

Discuss your outreach strategies and past experiences fostering collaboration with external partners. Mention the importance of networking events, regular communication, and creating joint initiatives that enhance both the training offered and the community impact.

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Why do you want to join Compass Connections as a Training Supervisor?

In this answer, express your enthusiasm for the mission of Compass Connections and how it aligns with your values. Share how your skills and experiences prepare you to contribute meaningfully to their goals in supporting staff and the communities they serve.

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BCFS is a global health and human services non-profit organization with locations and programs in the United States as well as Eastern Europe, Latin America, Southeast Asia and Africa. The organization is a national leader in medical sheltering an...

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DATE POSTED
April 16, 2025

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