Commercial Tire Road Service Technician

As a Commercial Tire Road Service Technician at our company, you will be responsible for operating heavy-duty service trucks to remove, install, rotate, and balance commercial tires both on-site and at fleet locations. You'll also evaluate tire conditions to recommend repairs or replacements, perform fleet inspections to ensure optimal performance, and provide emergency road service to manage blown tires. Your role involves maintaining good communication with both service and sales teams, ensuring that customer needs are met efficiently.

To apply for the Commercial Tire Road Service Technician position, you need to be at least 18 years old with a valid driver’s license. A high school diploma or equivalent is required, and a positive attitude is essential. Moreover, having prior experience in tire service or a related field can greatly enhance your application, as we prioritize teamwork and effective communication with both customers and coworkers.

We provide a comprehensive benefits package to our Commercial Tire Road Service Technicians that includes top pay, health, dental, and vision insurance, a 401-K matching program, and generous paid holidays and vacation time. We also offer a team member discount program, continuing education and training opportunities, and a uniform and shoe program to ensure you are well-equipped for the job.

While night and weekend work is available for our Commercial Tire Road Service Technicians, it is not required. However, this option allows you to earn extra pay if you choose to take on additional hours. We understand the importance of work-life balance and strive to provide flexibility where possible.

As a Commercial Tire Road Service Technician, you will operate a heavy-duty tire service truck and use various tools and equipment such as hydraulic jacks, air-powered tools, torque wrenches, and diagnostic equipment. Maintaining the service truck and ensuring all machinery is functioning safely is an essential part of your job to guarantee the highest standards of service.

When answering this question, focus on specific relevant experiences you've had with tire services, such as tire repair, installation, or emergency road service. Share anecdotes that highlight your problem-solving skills and ability to work under pressure, emphasizing how your past roles prepared you for this position.

In your response, discuss your ability to stay calm and collected in emergency situations. Share strategies you use to quickly assess the problem and your solution-driven mindset that ensures a speedy response to service vehicles in distress. It’s helpful to mention your experience with emergency road service scenarios to showcase your readiness.

Here, you can highlight your communication skills by sharing an instance where you effectively explained a technical problem in an easy-to-understand manner. Focus on how you reassured the customer, discussed their options, and ultimately helped them make an informed decision about their tire needs.

Your answer should emphasize your commitment to workplace safety. Discuss specific safety protocols you follow, such as using proper lifting techniques, wearing safety gear, and maintaining equipment. Providing examples of how you’ve prioritized safety in past roles can enhance your response.

In your response, talk about the importance of assessing the urgency of each service call, taking customer needs into account, and managing your time effectively. Share any tools or techniques you use for scheduling and prioritization to demonstrate your organizational skills.

Discuss any previous experiences where you managed tire inventory, ensured stock levels were maintained, and coordinated with suppliers. Explain the importance of effective inventory management in meeting customer demands and minimizing downtime for fleets.

Provide insights into your customer service philosophy, focusing on active listening, empathy, and follow-up. Share examples of times when you went above and beyond to ensure a customer was happy, demonstrating your commitment to superior service.

Here, offer a concise explanation of the balancing process while highlighting your technical skills. Mention the tools used, such as a balancer, and the importance of proper calibration to avoid uneven wear and ensure optimal performance for the vehicle.

Reflect on your passion for the automotive industry and the satisfaction of solving problems for customers on the road. Discuss your excitement for being part of a team that values quality service, as this shows your drive and commitment to excellence in your role.

You can mention any industry-related training or courses you’ve taken, as well as your efforts to stay informed through reading industry publications or attending workshops. Highlighting your commitment to ongoing education shows your intention of bringing the best practices to your new role.