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Front Desk Agent - SpringHill Suites Boca Raton - job 1 of 2

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B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

Responsibilities:

Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Average salary estimate

$32500 / YEARLY (est.)

min

max

$30000K

$35000K

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What You Should Know About Front Desk Agent - SpringHill Suites Boca Raton, B.F. Saul Company Hospitality Group

Join the vibrant team at SpringHill Suites Boca Raton as a Front Desk Agent! At B. F. Saul Company Hospitality Group, we pride ourselves on an exceptional guest experience bolstered by our long-standing history in the hospitality industry. As a Front Desk Agent, you will be the heartbeat of our hotel, welcoming guests with a warm smile and ensuring their stay is nothing short of perfect. Your role will involve processing check-ins and check-outs, managing reservations, and addressing special requests—all while showcasing your knowledge of our property and local attractions. You’ll have the unique opportunity to exceed guest expectations by anticipating their needs and implementing creative solutions. With a focus on teamwork, you will collaborate with your colleagues to master the art of guest service and uphold our high standards of quality. Financial proficiency is also key, as you will engage in revenue-maximizing strategies through effective up-selling techniques. We are looking for enthusiastic individuals who can thrive in a fast-paced environment, have a keen eye for detail, and embody our commitment to safety and compliance. If you have at least 1 year of guest service experience in hospitality, excellent communication skills, and the ability to lift up to 75 pounds occasionally, we would love to meet you! Get ready to bring your positive attitude and skill set to create memorable experiences for our beloved guests at SpringHill Suites Boca Raton.

Frequently Asked Questions (FAQs) for Front Desk Agent - SpringHill Suites Boca Raton Role at B.F. Saul Company Hospitality Group

What are the main responsibilities of a Front Desk Agent at SpringHill Suites Boca Raton?

As a Front Desk Agent at SpringHill Suites Boca Raton, your main responsibilities include welcoming guests as they arrive, processing check-ins and check-outs, handling reservations, and addressing any guest requests promptly. You'll be expected to anticipate guests' needs, provide them with detailed information about the hotel's services and local attractions, and ensure that they have a seamless experience during their stay.