IT Support Tech

SUMMARY

The IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech shall be responsible for responding to IT systems issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. This position provides an opportunity to be a part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and take action to find solutions to problems.

DUTIES AND RESPONSIBILITIES

• Gathering and triaging employee requests for IT support.
• Responding to IT support requests in a timely manner.
• Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds.
• Gathering information and examining problems from multiple angles to find and implement the most suitable solutions.
• Walking employees through step-by-step resolutions via phone, email or in person.
• Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment.
• Installing software updates and upgrades, firmware updates, new software installs and other software support.
• Onboarding new employee technical setups.
• Reclaiming and decommissioning IT devices for employee terminations.
• Researching and sourcing the most efficient procurement of any needed IT equipment.
• Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment.

SKILLS AND ABILITIES

• Demonstratable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phones systems.
• Current knowledge of technology and recent innovations in IT.
• Be able to provide technical solutions to problems related to both hardware and software applications that arise in office settings. (Desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment)
• Enjoy hands on problem solving that could involve troubleshooting complex problems in an advanced, secure technology platform.
• Operational knowledge of computer, network, server, and security equipment, and how all fits together.
• Be able to work with minimal supervision with good decision-making skills.
• Enjoy taking ownership of projects and issues, working hands on to accomplish tasks.
• Be able to learn new information, skills, and ideas to complete projects and tasks as required.
• Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents.
• Work with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software.
• The ability to understand and follow instructions and the ability to concentrate is required.
• Excellent written, verbal, communication, and interpersonal skills.
• Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned.
• The ability to get along with others or to be part of a team.
• Regular attendance at the worksite.

• Associate’s degree in information technology, or computer/technology, or equivalent field is preferred; work experience or combination of work and education may be substituted.
• Previous experience in a technology role is preferred.
• Experience with government security requirements compliance and other cybersecurity standards is an asset.
• Must be a U.S. Citizen.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed in an office and factory settings.
• Exposure to shop environment such as noise, dust, odors, and fumes.
• Occasionally required to lift up to 50 lbs.
• Regularly required to sit, stand, bend, reach and move about facilities.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

• Full time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials. Medical, dental and vision insurance. 401K with up to 4% company match. 16 paid holidays per year.