Security & IT Administrator

About Us

At Bindplane, we’re not just building software—we’re revolutionizing observability. As a fast-growing startup, we’re developing the first observability pipeline built for OpenTelemetry, empowering both Fortune 500 companies and innovative tech startups to efficiently manage and route their telemetry data. Our open-source solutions integrate seamlessly with top platforms like Google Cloud Operations Suite, Datadog, and New Relic. We're looking for a passionate Security & IT Administrator to help us maintain a cutting-edge, secure, and efficient tech environment while scaling our business to new heights.

Role Overview

Are you ready to make a big impact in a dynamic, fast-paced environment? As a Security & IT Administrator at Bindplane, you’ll be at the heart of our operations, handling both IT management and security. You’ll be the go-to person for ensuring our internal systems run smoothly while also leading our security efforts across all aspects of the company. From safeguarding our cloud environments to enhancing product security and ensuring compliance with top industry standards, you’ll play a critical role in keeping our tech stack secure and efficient. This is your chance to join a rapidly growing company where your contributions directly shape our success.

Responsibilities
Security Management

• Maintain and update security policies including Information Security Policy, Data Retention, and Risk Management
• Lead the Security Advisory Board meetings and coordinate security initiatives
• Conduct annual risk assessments and maintain a risk register
• Manage the vendor assessment program, including reviewing security documentation from vendors
• Oversee SOC 2 compliance, ISO 27001 compliance, and other certification processes to ensure our SaaS product meets industry standards
• Respond to customer security questionnaires and RFPs regarding our product security practices
• Collaborate with development teams to implement secure coding practices and security testing
• Ensure data security through proper access controls, encryption, and audit procedures
• Guide implementation of security controls for cloud systems (primarily Google Cloud) hosting our SaaS applications
• Develop and enforce security standards for our software development lifecycle
• Verify that our product meets security requirements specified in customer and partner agreements
• Support incident response planning and exercises for both infrastructure and product-related security events
• Develop and deliver security awareness training for employees

IT Administration

• Manage employee accounts and services across Google Workspace, SaaS applications, and development platforms
• Lead employee onboarding and offboarding processes, ensuring timely account provisioning and de-provisioning
• Administer and support mobile devices, laptops, and other hardware throughout their lifecycle
• Maintain documentation for IT systems and processes
• Manage relationships with IT vendors and service providers

Location: Hybrid (Grand Rapids, MI) with initial on-site training

If you’re excited to shape the future of observability, strengthen security, and be part of a close-knit, innovative team, we’d love to have you on board. Ready to make a real impact? Apply today!

Qualifications

• 5+ years of experience in IT administration and information security, particularly in SaaS environments (Required)
• Experience managing Google Workspace and other cloud-based productivity tools (Required)
• Experience with account lifecycle management and identity systems (Required)
• Deep knowledge of security frameworks (SOC 2, NIST, ISO 27001) (Required)
• Experience with cloud security, particularly GCP (Required)
• Experience managing compliance and certification processes (Required)
• Strong documentation and communication skills (Required)
• Understanding of DevOps and software development processes (Required)
• Experience implementing and managing endpoint security solutions (Required)
• Security certifications (CISSP, CISM, or similar) (Preferred)
• Experience with OpenTelemetry or observability platforms (Preferred)
• Background in software development or engineering (Preferred)
• Experience with incident response and security event management (Preferred)
• Familiarity with automated security tooling and controls (Preferred)
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) (Preferred)

Benefits

• 401(k) retirement savings plan with employer matching
• Comprehensive health, dental, and vision insurance
• Life insurance coverage
• Employee assistance program for personal and professional support
• Generous paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and continuous learning