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Neurology Account Manager

Job Description

About this Role

The Neurology Account Manager will drive patient identification and market development for Friedreich's ataxia (FA) by creating territory, account, and customer strategies to achieve area sales and profit targets for their territory. 

The ideal candidate will effectively identify, develop, and maintain relationships with physicians and treatment offices to properly educate on FA and help remove barriers to facilitate healthcare provider decisions. Furthermore, they will effectively develop collaborative relationships and communicate information across many different internal/external stakeholders to create alignment on decisions and help drive appropriate sales.

The territory includes Nashville, Tennessee and all of Kentucky.  The preferred location for the successful candidate would be in Nashville, TN or Louisville, KY. 

What You’ll Do

•   Drive patient identification and market development for FA by building and executing against a territory strategy and HCP specific plans. Continuously assess sales opportunities within markets and accounts to maintain and grow their business. Able to effectively prioritize time, activities, and resources to optimize patient identification and activation.  Can educate and promote Biogen services.
•    Builds and maintains relationships with physicians by maximizing their time through pre-call planning, leveraging insights to tailor a call plan, and conducts post call analysis to continually refine and enhance their approach.
•    Proactively builds effective working relationships with internal/external stakeholders; can drive agreement/decisions from multiple stakeholders; can read people’s emotions and flex communication style. Can adjust their approach based on different stakeholder needs, concerns, or audience member to drive alignment and meet their work goals.
•    Collaborate with stakeholders across commercial, compliance, and patient care centers to ensure access at site of care and that logistics are in place to administer.
•    Collaborate with key offices and physicians to build individual plans on how to approach their customers, achieve sales goals, and maintain relationships in order to maximize sales results.
•    Collaborate with key offices and physicians to drive patient identification through market development and physician education; post launch be able to develop a territory strategy to retain customers.
•    Executes programs, in-services, and lunch-and-learns for their territory.
•    Determines suitable travel schedule and call plan on a daily/weekly basis to ensure adequate coverage for all key customers.

Who You Are

You are a highly motivated, engaging and team-oriented individual with a passion for problem solving and supporting clinicians and patients. You have the ability to organize impactful business meetings with the intent to develop and execute our strategy. 

Qualifications

  • 5+ years of progressive business experience in the healthcare or biotech industry, inclusive of 3 years of field-based experience in account management, institutional sales, and/or field reimbursement. Rare disease experience is preferred.
  • A successful track record in clinical education or in pharmaceutical sales/management of products required.  Experience in HUB services or Specialty Pharmacy fulfillment is a positive.
  • Experienced pharmaceutical professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations
  • Must be comfortable spending 60% of time traveling; some overnight travel required
  • Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered
  • Candidate must reside in territory 

Education:

  • Bachelor's Degree/ Advanced Degree preferred

Additional Information

The base salary range for this position is $151,000 - $202,000. Base salary offered is determined though an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.  Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.   

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees and their families' physical, financial, emotional, and social well-being; including, but not limited to:  

  • Medical, Dental, Vision, & Life insurances 
  • Fitness & Wellness programs including a fitness reimbursement   
  • Short- and Long-Term Disability insurance  
  • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) 
  • Up to 12 company paid holidays + 3 days off for Personal Significance 
  • 80 hours of sick time per calendar year
  • Paid Maternity and Parental Leave benefit 
  • 401(k) program participation with company matched contributions 
  • Employee stock purchase plan   
  • Tuition reimbursement of up to $10,000 per calendar year   
  • Employee Resource Groups participation   

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

 

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What You Should Know About Neurology Account Manager, Biogen

Are you passionate about driving positive change in healthcare? Biogen is looking for a Neurology Account Manager to join our dynamic team in Nashville, TN! In this exciting role, you'll be at the forefront of patient identification and market development for Friedreich’s ataxia (FA). Your main responsibility will be to develop and maintain strong relationships with physicians and treatment offices, helping to educate them about FA and how they can support their patients. You'll be crafting a territory strategy while assessing sales opportunities to optimize the impact of our services. It's a position that will challenge you to think creatively while allowing you to utilize your relationship-building skills. Communication is key; you'll be working closely with multiple stakeholders, ensuring alignment, and addressing various needs to drive sales. You’re not just managing accounts; you’ll be an essential advocate for patients needing access to vital treatments. Your efforts will significantly impact patients' lives and position Biogen as a leader in the market. If you’re motivated, enjoy challenges, and want to play a part in changing lives through innovative healthcare solutions, then we want to hear from you!

Frequently Asked Questions (FAQs) for Neurology Account Manager Role at Biogen
What responsibilities does the Neurology Account Manager at Biogen have?

The Neurology Account Manager at Biogen is responsible for driving patient identification and market development for Friedreich's ataxia. This includes creating and executing territory strategies, building relationships with healthcare providers, and collaborating with internal and external stakeholders to enhance access and alignment in treatment approaches.

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What qualifications are required for the Neurology Account Manager position at Biogen?

Candidates for the Neurology Account Manager role at Biogen should possess at least 5 years of progressive business experience in the healthcare or biotech industry, including 3 years of field-based experience in account management or institutional sales. A successful track record in clinical education or pharmaceutical sales is essential, along with a bachelor's degree or advanced degree preferred.

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What is the travel requirement for the Neurology Account Manager role at Biogen?

The Neurology Account Manager position at Biogen requires candidates to be comfortable with spending approximately 60% of their time traveling within their territory, which primarily includes Nashville, TN and Kentucky. Some overnight travel is also expected, making adaptability essential.

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What skills are important for a successful Neurology Account Manager at Biogen?

Important skills for the Neurology Account Manager position at Biogen include excellent communication and relationship-building capabilities, strategic planning, effective prioritization of activities, and the ability to tailor approaches based on stakeholder needs. A passion for collaboration and problem-solving is crucial to meet the goals of the role.

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What are Biogen's employee benefits for the Neurology Account Manager position?

Biogen offers a competitive range of employee benefits for the Neurology Account Manager position, including comprehensive health insurance, paid vacation, sick leave, parental leave, a 401(k) with company matching, tuition reimbursement, and various wellness programs to support the well-being of employees and their families.

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Common Interview Questions for Neurology Account Manager
How do you prioritize your accounts and activities as a Neurology Account Manager?

In prioritizing accounts and activities, I focus on assessing sales opportunities based on potential impact and alignment with my territory strategy. I utilize data to identify key accounts and tailor my outreach, ensuring that I maximize my time with high-value stakeholders.

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Can you describe a time when you successfully built a relationship with a challenging physician?

I once faced a challenging physician whose priorities didn't align with our services. By doing extensive research and preparing for our meeting, I presented tailored solutions that resonated with their specific patient needs, ultimately fostering a productive partnership.

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What strategies would you use to educate healthcare providers about Friedreich's ataxia?

I would leverage personalized communications and educational materials, focusing on the latest research and patient care strategies. Facilitating informal sessions like lunch-and-learns can also encourage open dialogue about FA, making it easier for physicians to engage and ask questions.

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How do you handle objections from healthcare providers when attempting to make a sale?

Handling objections requires active listening and clarity. I seek to understand their concerns fully, address them with factual information, and highlight how our solutions can provide value. My goal is to transform resistance into a productive discussion that leads to solutions.

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What role does collaboration play in being an effective Neurology Account Manager?

Collaboration is essential as it harnesses diverse perspectives for aligned decision-making. I often engage cross-functionally with compliance and patient care teams to ensure that healthcare providers are supported fully, leading to a cohesive approach in delivering patient care.

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Describe your experience with data analysis in your previous roles.

In my previous roles, I utilized data analysis to identify market trends and sales opportunities. By analyzing various metrics, I was able to refine my territory strategy and increase engagement with healthcare providers, ultimately leading to improved sales performance.

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How do you stay updated with the latest trends and developments in neurology and biotech?

I dedicate time each week to read the latest journals, attend relevant webinars, and participate in industry conferences. Networking with peers also allows me to gain insights into emerging trends and best practices in neurology and biotech.

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What impact do you believe the role of a Neurology Account Manager has on the healthcare realm?

The role of a Neurology Account Manager is pivotal in bridging the gap between healthcare providers and innovative treatments. By enhancing education and access to services, we play an integral part in patient care and improving outcomes for lives affected by neurological disorders.

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How would you measure your success as a Neurology Account Manager?

I measure success through a combination of quantitative metrics, like achieving sales targets and patient activations, and qualitative feedback from healthcare providers. Building long-term relationships and being seen as a trusted resource are also key indicators of my effectiveness.

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What tools or software do you find essential in managing your territory and accounts?

I utilize CRM software to track interactions and manage accounts efficiently. Analytical tools help me interpret data and refine my strategies. Additionally, communication platforms aid in maintaining contact with stakeholders, ensuring timely and effective engagement.

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