Call Center Representative - ON SITE (Pittsburgh)

As a Call Center Representative at Blink Health, you will be responsible for managing inbound calls to assist patients, doctors, and insurers with their inquiries. Your tasks will include documenting call information, providing patient care to support pharma programs, and ensuring confidentiality in all communications. You’ll also engage with Knowledge Base materials to resolve issues effectively and provide feedback for continuous improvement.

To qualify for the Call Center Representative role at Blink Health, you should have at least a high school diploma or GED, although a Bachelor’s degree is strongly preferred. Customer service experience is essential, particularly in healthcare or pharmacy settings. Strong verbal and written communication skills, alongside a passion for patient care, will help you excel in this position.

Blink Health provides a robust benefits package for Call Center Representatives that includes medical, dental, and vision insurance plans tailored to your needs, a competitive 401(k) retirement plan, a daily snack stipend for our onsite marketplace, and pre-tax transit benefits. You will also appreciate free onsite parking and the supportive work environment we offer.

Yes, the Call Center Representative role at Blink Health is an on-site position located in Pittsburgh, PA. You will have the opportunity to work with a collaborative team in a dynamic environment, playing a crucial part in enhancing patient care and operational efficiency.

As a Call Center Representative at Blink Health, you will have various shift options including Monday to Friday, with hours like 8am-4pm, 9am-5pm, or 1pm-9pm EST. Additionally, there are also flexible 4-day 10-hour shift options or rotating Saturday shifts from 9am-5pm. This flexibility allows us to accommodate various business needs while keeping your work-life balance in mind.

When answering this question, focus on your passion for healthcare and helping others. Discuss how Blink Health's mission to make prescriptions accessible aligns with your values and how you believe your skills can contribute to that goal.

Describe your approach to handling difficult customers by emphasizing active listening, empathy, and problem-solving skills. Share a specific example of a challenging situation and how you resolved it satisfactorily.

Discuss your relevant customer service experience and highlight any roles, particularly in healthcare or pharmacy settings. Focus on your achievements and how they've prepared you for the Call Center Representative position at Blink Health.

Explain your method for prioritizing tasks, such as organizing calls by urgency or complexity. Mention any tools or techniques you utilize to ensure efficient call management while maintaining a high standard of patient care.

Share your perspective on the importance of empathy and communication in the role of a Call Center Representative. Explain how these qualities facilitate a better patient experience and support the mission of Blink Health.

Use a specific example to illustrate your commitment to customer service. Describe the situation, your actions, and the positive outcome that resulted from your effort.

Discuss your approach to problem-solving and using available resources, such as Knowledge Base materials, to find accurate information. Emphasize the importance of follow-up to ensure customer satisfaction.

Share innovative ideas or best practices you have observed in previous roles that could be applied at Blink Health. Emphasize a feedback loop between staff and management to enhance processes continuously.

Discuss any methods you utilize, such as professional development courses, attending workshops, or following industry news, to keep informed about healthcare regulations that may impact your work at Blink Health.

Stress the importance of collaboration in a call center environment. Provide examples of how teamwork can lead to better patient outcomes, improved processes, and enhanced workplace morale.