Senior Associate, OPS Client Service

The Senior Associate, OPS Client Service at BNY is responsible for resolving complex daily issues for external clients and ensuring their requests are executed effectively. This role also involves leading team members to provide support to major clients and applying advanced problem-solving skills to analyze pertinent information.

Candidates for the Senior Associate, OPS Client Service position at BNY should possess at least a Bachelor's degree or an equivalent combination of education and experience. Additionally, 5-10 years of total work experience, particularly in operational areas or client services, is preferred for this role.

BNY supports its Senior Associates in OPS Client Service through competitive compensation, robust benefits packages, and a culture focused on personal and professional growth. Team members are offered resources fostering health, resilience, and financial well-being, along with opportunities for generous paid leave, including volunteer time.

To succeed as a Senior Associate in OPS Client Service at BNY, it's essential to have strong analytical and problem-solving skills. Effective communication abilities are also crucial, as you'll be interacting with clients to deliver high-quality service. Additionally, a deep understanding of BNY’s diverse services will significantly benefit this role.

The work culture at BNY for the Senior Associate, OPS Client Service role is inclusive, empowering, and innovative. With various awards highlighting its commitment to diversity and employee recognition, BNY fosters a supportive environment where employees can leverage their unique talents to create impactful solutions for clients.

When answering this question, share a specific example that demonstrates your problem-solving skills. Talk about the challenges you faced, the steps you took to address the issue, and the positive outcome for the client. This shows your ability to manage complex situations and your commitment to client satisfaction.

Illustrate your organizational skills by explaining your process for prioritizing tasks. Discuss how you assess urgency and importance, likely mentioning any tools or methods you use to stay organized under pressure. This reflects your ability to manage various responsibilities effectively.

Focus on your communication and feedback strategies. Emphasize the importance of understanding client needs through active listening and regular check-ins, and how responsiveness leads to high-quality service. Provide examples of how you've implemented these strategies in previous roles.

Demonstrate your commitment to professional growth by mentioning resources like industry publications, webinars, or professional networks. Explain how staying updated enables you to better serve your clients and influences your work at BNY.

Narrate a relevant experience where you took the lead in a team project. Discuss your leadership approach, how you facilitated collaboration, and the successful resolution of the client issue. This highlights your teamwork and leadership skills, essential for the Senior Associate role.

Identify a specific strength that aligns well with the role, such as communication or problem-solving. Provide examples that illustrate how this strength has contributed to successful client outcomes, reinforcing your qualifications for the Senior Associate, OPS Client Service position.

Discuss a clear approach to managing difficult conversations, emphasizing empathy, active listening, and conflict resolution skills. Share a past experience where you successfully navigated a challenging interaction, showcasing your capability in maintaining professionalism under pressure.

Provide a detailed account of past roles where you engaged with operational processes. Discuss specific procedures you are familiar with, and how your understanding of these processes positively impacted client satisfaction and operational efficiency.

Explain your methods for fostering open communication within teams, such as regular meetings or collaborative tools. Highlight the importance of transparency and feedback in ensuring everyone is aligned towards common goals—particularly in a client service environment.

Reflect on BNY’s values and culture that resonate with you—like commitment to innovation and inclusivity. Discuss how the company’s mission aligns with your career aspirations and how you could contribute to achieving its goals as a Senior Associate in OPS Client Service.