Customer Service: E-Leads Specialist***

As a Customer Service E-Leads Specialist at Bone Dry Roofing, you'll be responsible for managing and responding to eLeads that come from our website and lead partners. This includes engaging with potential clients through various communication methods, addressing inquiries, providing detailed information, and nurturing leads through the sales pipeline. You’ll also be tasked with maintaining accurate records in our CRM to ensure smooth follow-ups and compliance with company policies.

To be considered for the Customer Service E-Leads Specialist position at Bone Dry Roofing, candidates must have at least a high school diploma or equivalent and demonstrate proven experience in customer service or sales. Strong communication skills, detail orientation, and a customer-focused mindset are essential for success in this role. Familiarity with CRM systems, as well as the ability to thrive in a fast-paced environment, will also benefit applicants.

The work schedule for a Customer Service E-Leads Specialist at Bone Dry Roofing is a full-time 4-day work week, from Friday to Monday. You’ll work 10-hour shifts, from 8 AM to 7 PM, providing an opportunity for a healthy work-life balance while engaging directly with potential clients.

At Bone Dry Roofing, we value the growth and development of our team members. As a Customer Service E-Leads Specialist, you’ll have opportunities for advancement within the company as you gain experience and demonstrate your skills. There are potential pathways into sales roles or management positions, should you wish to expand your career in the roofing or construction industry.

Bone Dry Roofing offers a comprehensive benefits package to its Customer Service E-Leads Specialists, which includes competitive hourly pay with a possibility for monthly bonuses. Benefits like medical, vision, and dental insurance, along with company-paid life insurance and short-term disability, are designed to support your well-being. Additionally, enjoy PTO, holidays, and access to an onsite gym with showers, making it an excellent workplace.

To effectively answer this question, share a specific example detailing how you engaged with the lead, the challenges faced, and how you addressed their concerns to lead them to a successful conversion. Emphasize your communication skills and customer focus.

It's important to convey your ability to organize and manage time wisely. Discuss methods you use for prioritization such as categorizing leads by urgency, using CRM tools effectively to track communications, and setting reminders for follow-ups.

Highlight your interpersonal skills by discussing approaches like active listening, personalizing interactions based on the client's needs, and providing prompt and relevant information that adds value to the conversation.

Show your research by talking about Bone Dry Roofing’s commitment to quality service in the roofing industry. Mention specific services offered and how the company values customer satisfaction, which aligns with the role of a Customer Service E-Leads Specialist.

Demonstrate your professionalism by explaining how you would calmly address the situation, listen to the client's concerns without being defensive, and offer solutions to rectify the issue while maintaining a positive relationship.

Discuss any experience you have with CRM systems, highlighting which software you’ve previously used and how it helped streamline your workflow in managing leads effectively.

Provide a detailed account of a challenging customer interaction, focusing on the actions you took to resolve the issue and the positive outcome that followed, showcasing your customer service skills.

Articulate key components of exceptional customer service, such as understanding client needs, responsiveness, effective communication, and creating a positive experience that fosters trust and loyalty.

Explain your strategies for maintaining motivation, such as setting personal goals, celebrating small wins, and staying organized to effectively manage your workload even when things get busy.

Be genuine about your interest in the position and the company, referencing your passion for providing great customer service and your desire to be part of a team that values quality and excellence in the roofing industry.