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Global Workplace Experience Lead

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you'll enjoy impacting:

As the  Global Workplace Experience Lead in our People & Culture team, you'll lead our global workplace strategy, creating productive and engaging environments for our teams, both in-office and remote. Your key responsibilities shall include:

  • Strategic Vision & Implementation: Drive the development and execution of a unified global workplace strategy, ensuring consistency and efficiency across all locations.
  • Global Team Leadership & Development: Lead, mentor, and (if necessary in the future) expand our international workplace team, fostering a culture of collaboration and operational excellence.
  • Remote Work Innovation & Connectivity: Design and implement a dynamic remote work strategy, building strong connections and support for our distributed workforce.
  • Operational Excellence & Compliance: Oversee vendor relationships, manage budgets, and champion sustainability and compliance initiatives.
  • Employee Experience & Engagement: Enhance employee experiences through the management of events and onboarding programs.

Essentially, to ensure you succeed in this role you’re going to need…

  • 7+ years of tech industry experience in workplace operations, facilities management, and workplace experience leadership in a global hybrid environment.
  • Proven success mentoring & managing global teams and overseeing distributed office operations.
  • Strong financial skills with experience managing large budgets and driving cost efficiencies.
  • Expertise in space planning, workplace services, and compliance in different regions.
  • Experience working with cross-functional teams, including HR, IT, and Finance. 
  • Fluency in English.

It will also help you to have…

  • Experience leading industry pilots, testing new tools, or implementing forward-thinking workplace strategies.
  • Knowledge of sustainability practices in workplace operations.
  • Experience with how People teams work, and the needs of the business, ideally in a scale up / transforming and evolving environment. 

Kindly submit your application and CV in English to ensure it is successfully reviewed.

Some of our benefits include…

  • The opportunity to be part of something big - the world’s fastest growing beauty marketplace.
  • Flexible working hours and opportunity to work remotely within your country of residence.
  • Work in a welcoming team which is always ready to help.
  • Opportunity to develop in an international environment - we have teams in 6 countries.
  • Additional benefits that might differ depending on the location.

Our Diversity and Inclusion Commitment: 

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you .

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What You Should Know About Global Workplace Experience Lead, Booksy

Are you ready to step into the role of Global Workplace Experience Lead at Booksy? Here, we believe that working in a fast-evolving scale-up is an adventure filled with opportunities—especially for those who thrive in problem-solving environments. As you join our People & Culture team, your creative spirit will be essential in shaping productive and engaging workplaces both for our in-office and remote teams. You’ll be driving our global workplace strategy, crafting a vision that promotes efficiency and consistency across all our locations around the globe. Leadership is a key part of this role; you will lead and mentor our international workplace team, building a culture of collaboration and excellence. But that’s not all! Your innovative approach to remote work will ensure our distributed workforce feels connected and supported. You will also take charge of operational excellence, managing vendor relationships and budgets while upholding sustainability initiatives. With a focus on enriching employee experiences through fun events and onboarding programs, your contributions will truly be impactful. If you have over 7 years of experience in workplace operations within the tech industry and are enthusiastic about making a difference, Booksy is the perfect place for you to thrive. Now, are you ready to embark on this journey with us?

Frequently Asked Questions (FAQs) for Global Workplace Experience Lead Role at Booksy
What are the key responsibilities of the Global Workplace Experience Lead at Booksy?

As the Global Workplace Experience Lead at Booksy, you will be responsible for driving the development and execution of a unified global workplace strategy. This includes leading and mentoring an international team, designing innovative remote work strategies, overseeing vendor relationships, managing budgets, and enhancing overall employee experiences through engaging events and onboarding programs.

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What qualifications are necessary for the Global Workplace Experience Lead position at Booksy?

To qualify for the Global Workplace Experience Lead role at Booksy, you should have a minimum of 7 years of experience in tech industry workplace operations, strong leadership skills in managing global teams, and financial acumen in budget management. Additionally, expertise in space planning, compliance across regions, and cross-functional collaboration with teams like HR, IT, and Finance are essential.

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How does Booksy promote employee engagement in the Global Workplace Experience Lead role?

Booksy promotes employee engagement for the Global Workplace Experience Lead by focusing on creating a vibrant workplace culture. This includes implementing dynamic remote work strategies, managing engaging onboarding programs, and hosting events aimed to enhance employee experience, ensuring that every team member feels valued and connected regardless of their location.

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What type of work environment should I expect as a Global Workplace Experience Lead at Booksy?

At Booksy, the work environment is dynamic and ever-evolving. As a Global Workplace Experience Lead, you can expect a fast-paced atmosphere that fosters creativity and innovation. If you're adaptable to change and enjoy tackling challenges collaboratively, you'll thrive in our flexible and supportive culture.

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What are the benefits of working as a Global Workplace Experience Lead at Booksy?

Working as a Global Workplace Experience Lead at Booksy comes with a variety of benefits, including flexible working hours, opportunities for remote work, and the chance to be a part of a rapidly growing marketplace. Additionally, you’ll be part of an international team that values diversity and inclusion and offers numerous development opportunities.

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Common Interview Questions for Global Workplace Experience Lead
Can you describe your experience with managing global workplace operations?

When responding to this question, provide specific examples of your previous roles where you successfully managed operations across multiple locations. Highlight the strategies you implemented to achieve consistency and efficiency, how you overcame challenges, and the outcomes of your initiatives.

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How do you approach building a culture of collaboration within a distributed team?

Discuss your methods for fostering collaboration among remote teams, such as utilizing various communication platforms, scheduling regular check-ins, and organizing team-building activities. Emphasize your commitment to ensuring that all team members feel included and heard.

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What strategies would you implement to enhance employee experiences at Booksy?

Share specific ideas on enriching employee experiences, like launching onboarding programs, hosting team events, or incorporating feedback mechanisms. Make sure to align your strategies with Booksy’s goals and values, demonstrating your understanding of their culture.

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How do you stay current with workplace trends and best practices?

Explain your approach to keeping up with industry trends, such as subscribing to relevant publications, attending webinars, and participating in networking events. This shows your commitment to continual learning and staying ahead in workplace operations.

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Can you give an example of how you’ve successfully managed a large budget?

Offer a detailed account of a past experience where you effectively managed a budget, emphasizing your processes for tracking expenses, identifying cost efficiencies, and ensuring that financial goals were met without compromising workplace experiences.

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What are some challenges you faced in your previous leadership roles, and how did you overcome them?

Reflect on specific challenges you've encountered and the innovative solutions you implemented. These could range from team dynamics issues to operational hurdles. Focus on your problem-solving skills and ability to adapt as a leader.

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How would you assess the effectiveness of a remote work strategy?

Discuss the metrics you would use to evaluate the effectiveness of a remote work strategy, such as employee productivity, engagement levels, and retention rates. Explain how you would gather data and feedback to continually improve the strategy.

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What role do you think sustainability plays in workplace experience?

Share your perspective on the importance of sustainability in workplace operations, referencing current practices that promote eco-friendly initiatives. Discuss how you would integrate sustainability into workplace strategies at Booksy.

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How do you plan to develop and mentor your team as a Global Workplace Experience Lead?

Outline your approach to mentoring and developing your team, including regular feedback sessions, individual development plans, and fostering an environment where team members can share ideas and take ownership of projects.

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Why do you want to work as a Global Workplace Experience Lead at Booksy?

This is your chance to align your personal career goals with the mission of Booksy. Speak about your passion for enhancing workplace experiences and how you resonate with Booksy’s vision of being a leading marketplace. Your enthusiasm for the role and the company's values will shine through.

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To bring peace of mind to scheduling, giving time back for living life fully.

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Full-time, remote
DATE POSTED
April 5, 2025

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