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Mail Room Assistant

DEPARTMENT OVERVIEW:

The Ballpark Operations team is made up of several departments, including security, event operations, grounds, and office administration, that support the daily operation of Fenway Park and the hundreds of events hosted each year.  The common goal across the group is to provide a safe and welcoming environment here at Fenway Park and the highest level of service to all employees, players and coaches, fans, and clients/guests.  A diverse group of over 400 part-time and game day staff members include recent high school graduates and several employees with over 50 years of experience.

 

POSITION OVERVIEW:

The Mail Room Assistant will be responsible for receiving, processing and delivering mail and packages from FedEx, USPS and other courier service providers to members of the organization. The Mail Room Assistant will work closely with all departments and gain exposure to different team members in the front office. The Mail Room Assistant is a key member of the Office Services team and will need to be a great team player.

 

SCHEDULE:

There are two Part-Time Mail Room Assistants that will work a complementary schedule of approximately 25-30 hours/week, with one Mail Room Assistant on site always working with the Manager of Office Services. We are seeking all day Monday, Tuesday, Wednesday availability with the flexibility to work other days when needed (ample notice will be given).


RESPONSIBILITIES:
  • Receives incoming mail and packages in compliance with Red Sox-specific screening and inspection procedures
  • Scans incoming mail and packages through HI Scan X-Ray Technology System
  • Maintains log and other required paperwork for all shipments received related to all incoming packages
  • Loads and unloads packages onto or from pallets, carts or hand trucks
  • Delivers mail and packages to all areas of Red Sox and FSM offices as appropriate
  • Ensures that outgoing mail/packages are in the appropriate pick-up location prior to designated pick-up times
  • Safeguards all departmental work areas and mail/package delivery locations by keeping them clear, clean, and well-stocked
  • Takes inventory, purchases, and stocks kitchen supplies, including beverages, for all designated kitchen locations within the organization
  • Prints ID badges for employees
  • Assists with Iron Mountain documentation storage


CHARACTERISTICS / QUALIFICATIONS:
  • Must be able to lift a minimum of fifty (50) pounds
  • Must possess a valid driver’s license
  • General knowledge of mail room and corporate office operations and courier services
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks, prioritize and meet deadlines


At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 

 

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

 

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

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What You Should Know About Mail Room Assistant, Boston Red Sox

Join the Boston Red Sox as a Mail Room Assistant and become an integral part of the Ballpark Operations team at Fenway Park! In this dynamic role, you’ll be receiving, processing, and delivering mail and packages from various courier services, ensuring smooth communication within our vibrant organization. As a friendly and enthusiastic team player, you'll engage with diverse departments, opening doors to enriching experiences and professional growth. This part-time role requires availability on Mondays, Tuesdays, and Wednesdays, with some flexibility for additional days as needed. You will help maintain our high standards of operations by using state-of-the-art screening technology and keeping meticulous logs of all shipments. Your responsibilities will also include ensuring a clean and well-stocked work environment, taking inventory of kitchen supplies, and assisting with important documentation storage. If you’re someone who can handle multiple tasks and thrives in a fast-paced environment, we can't wait to meet you! Plus, at the Boston Red Sox, diversity isn’t just valued; it’s celebrated. So if you have the passion and drive to contribute to our team, apply today - we’re excited to learn about your unique experiences!

Frequently Asked Questions (FAQs) for Mail Room Assistant Role at Boston Red Sox
What are the main responsibilities of a Mail Room Assistant at the Boston Red Sox?

As a Mail Room Assistant at the Boston Red Sox, you will be responsible for receiving, processing, and delivering mail and packages to various departments within the organization. You'll manage all incoming mail, ensuring compliance with specific screening procedures and using the HI Scan X-Ray Technology System for scanning. Maintaining logs for shipments is part of the role, along with delivering packages safely while keeping work areas clean and organized. You'll also need to take inventory and stock kitchen supplies, print ID badges, and assist with documentation storage.

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What qualifications do I need to become a Mail Room Assistant with the Boston Red Sox?

To qualify for the Mail Room Assistant position with the Boston Red Sox, candidates should have a general understanding of corporate office operations and mailroom logistics. A valid driver's license is necessary, as well as the ability to lift packages weighing at least 50 pounds. Strong interpersonal and communication skills are vital for successful interaction with team members. The ability to multitask and meet deadlines is also crucial for this role.

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What is the work schedule for a Mail Room Assistant at the Boston Red Sox?

The Mail Room Assistant position at the Boston Red Sox offers a flexible part-time schedule of approximately 25-30 hours per week. The main working hours are expected to be on Monday, Tuesday, and Wednesday, but with the potential for additional shifts as needed, which will be notified in advance. It's a great opportunity to immerse yourself in the exciting environment of Fenway Park!

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Can I apply for the Mail Room Assistant position if I don't meet all the qualifications at Boston Red Sox?

Absolutely! At the Boston Red Sox, we encourage applicants who are passionate about the Mail Room Assistant role, even if they don’t meet every qualification listed. Your unique skills and experiences might bring value to our team, so we highly recommend that you apply if you are driven and eager to contribute.

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What is the team culture like for a Mail Room Assistant at the Boston Red Sox?

The team culture for the Mail Room Assistant at the Boston Red Sox is collaborative and supportive. You will be a part of the diverse Ballpark Operations team, where everyone shares a commitment to providing a safe and welcoming environment at Fenway Park. Employees range from fresh graduates to seasoned professionals, fostering a sense of inclusion and community within the workplace.

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Common Interview Questions for Mail Room Assistant
How do you prioritize tasks as a Mail Room Assistant?

To prioritize tasks effectively as a Mail Room Assistant, I always start by assessing the urgency and importance of incoming mail and packages. I keep a checklist to track deliveries that need immediate attention and ensure that outgoing mail is ready before designated pick-up times. Staying organized is key to meeting deadlines and fulfilling responsibilities efficiently.

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Describe a time when you had to handle a large volume of packages.

In my previous role, I dealt with a significant influx of packages during a busy holiday period. I approached this by breaking down my tasks into manageable segments, ensuring that I used the scanning technology efficiently. I also communicated with my team regularly to delegate tasks and maintain workflow, which resulted in a successful and organized operation.

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What steps do you take to ensure compliance with mail security procedures?

To ensure compliance with mail security procedures, I always adhere to established screening protocols and pay close attention during the inspection process. Familiarization with the HI Scan X-Ray Technology is essential, and I keep detailed logs to track any anomalies or irregularities, following up with the necessary actions as per the regulations.

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How do you handle working with different departments?

When working with different departments, I prioritize clear communication and collaboration. I like to proactively reach out to team members to understand their specific mail and package needs, and I always ensure timely deliveries. Building positive relationships helps create a smoother workflow and reinforces teamwork within the organization.

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What makes you a good fit for the Mail Room Assistant position at the Boston Red Sox?

My enthusiasm for being part of the Boston Red Sox aligns perfectly with the Mail Room Assistant role. I possess a deep commitment to teamwork, strong communication skills, and the physical capability to handle the demands of the job. I am passionate about maintaining a well-functioning workspace that enhances the overall experience for all employees and communicates my dedication to the organization.

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How do you ensure accuracy in delivering mail and packages?

To ensure accuracy in delivering mail and packages, I double-check shipment logs and labels as I sort items for distribution. Verifying recipient details and maintaining clear communication with colleagues regarding any discrepancies helps prevent mistakes, ensuring that everyone receives their mail promptly.

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How do you remain organized in a fast-paced environment?

Staying organized in a fast-paced environment is crucial, and I achieve this by utilizing tools like checklists and scheduling systems. I create a daily plan to address urgent tasks first and keep my workstation tidy to facilitate efficiency. Frequent breaks help me stay focused and reduce stress while I ensure all tasks are met systematically.

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What experience do you have with inventory management?

In previous roles, I have had direct experience with inventory management, particularly in tracking supplies in a corporate environment. I maintained accurate counts, monitored stock levels, and communicated with suppliers to ensure timely replenishments. This experience will be beneficial in managing kitchen supplies for the Boston Red Sox.

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What safety practices do you follow when handling packages?

When handling packages, I adhere to all safety practices by using proper lifting techniques and ensuring pathways are clear to prevent accidents. Additionally, I am aware of weight limits and the importance of securing items correctly while transporting them. Safety is paramount in delivering packages to maintain a safe workspace.

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How do you deal with a stressful situation in the mailroom?

In stressful situations within the mailroom, I maintain calmness and focus on progress over perfection. I prioritize tasks effectively, break down the workload into smaller steps, and communicate with my team to resolve challenges collaboratively. Remaining positive and asking for help when needed also contributes to resolving stressful scenarios successfully.

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LYou might say this team is now a curse on the other clubs in Major League Baseball. Boston Red Sox Baseball Club operates one of the oldest and most storied sports franchises. Founded as a charter member of the American League in 1901, the team o...

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DATE POSTED
April 17, 2025

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