Credit Controller

As a Credit Controller at boxxe, you'll primarily be responsible for managing customer accounts to ensure timely payments. This involves contacting customers about sales invoices, chasing overdue debts, and processing payments received. Additionally, you'll run credit checks on new clients to minimize financial risk, deal with customer inquiries about invoices, and produce various reports on Aged Debt and payment performance. Your role is integral to maintaining healthy cash flow within the organization.

To succeed as a Credit Controller at boxxe, you generally need a solid understanding of basic bookkeeping principles and prior experience in Credit Control. Proficiency with ERP systems will also be important, along with excellent organizational and communication skills. A strong work ethic, an eye for detail, and the ability to resolve issues calmly and effectively are critical traits we are looking for in a candidate.

Absolutely! The Credit Controller position at boxxe is fully remote, allowing you the flexibility to work from anywhere in the UK. This aligns well with our Work from Anywhere principles, promoting a modern work-life balance while minimizing travel and environmental impact.

At boxxe, diversity and inclusion are at the core of our values. We strive to create a workplace that represents various backgrounds and perspectives, ensuring that all employees, including those in the Credit Controller team, are treated equally without discrimination based on race, gender, age, or any other status. We believe that diverse teams lead to better outcomes, and we are committed to fostering an environment where everyone can thrive.

As boxxe is entering a significant phase of growth and transformation, there are numerous opportunities for professional development as a Credit Controller. You’ll not only gain extensive hands-on experience in financial management but also have the chance to progress within the finance team as new roles and opportunities arise, thanks to our emphasis on creating a culture of learning and development.

Highlight any relevant experience in your career related to Credit Control. Be specific about your responsibilities, such as managing customer accounts, resolving disputes, or running credit checks. Discuss any successes you’ve had in collecting overdue payments and how you’ve maintained strong customer relationships.

Explain your communication strategy for handling customer inquiries. You might say that you would first listen to their concerns, then clarify the details while being empathetic, and finally suggest solutions to resolve the issue. Emphasize the importance of maintaining a professional demeanor while being firm but compassionate to encourage prompt payment.

Share a specific instance where you effectively followed up on overdue payments. Discuss your approach, whether it was through phone calls or emails, how you assessed the situation, and the eventual outcome. Highlight the balance of being assertive while maintaining a good client relationship.

Detail your methods for maintaining accuracy, such as double-checking entries, using accounting software effectively, and establishing clear organizational systems. Stress the importance of detail-oriented work in ensuring reliable financial reporting.

Discuss your approach to assessing creditworthiness before extending credit to new customers. This can include conducting credit checks, analyzing financial statements, and setting appropriate credit limits based on your findings.

Explain how you assess the urgency and importance of tasks. You might use a prioritization matrix or daily to-do lists to manage your workload effectively while ensuring deadlines are met. Providing examples of how you’ve successfully handled multiple responsibilities at once will strengthen your response.

Share an example where you identified a bottleneck in the credit control process and implemented changes. Be specific about the steps you took, the outcomes of those changes, and how it impacted the overall efficiency of the finance team.

Talk about your diplomacy and collaboration skills, mentioning the need to work with different departments to resolve customer issues. Emphasize that clear communication and understanding different perspectives are key to finding a solution everyone can agree on.

Mention the specific ERP or accounting software you've worked with. Explain your level of familiarity and comfort with these systems and how they have helped you perform your credit control duties efficiently.

Convey your passion for the role and the values of boxxe, such as commitment to sustainability and making technology human. Discuss how your skills and experiences align with the company's mission and values, and express your enthusiasm for contributing to its journey of growth.