BARISTA (FULL TIME)

As a Barista at Boyd Gaming Corporation, your primary responsibilities include providing exceptional customer service in our Nosh concession area, crafting specialty coffee drinks, assisting customers with their purchases, and maintaining a clean and safe food service environment. You’ll also manage inventory and cash handling, ensuring smooth operations during your shift.

To work as a Barista at Boyd Gaming Corporation, you typically need demonstrable knowledge of specialty coffee operations, effective communication skills, and the ability to handle cash transactions accurately. Additionally, applicants must be at least 18 years of age and able to maintain proper licenses and certifications as required by Federal, State, and Gaming regulations.

Boyd Gaming Corporation supports its Baristas by fostering a collaborative work environment, offering comprehensive training on specialty coffee and customer service best practices, and encouraging open communication among team members. You’ll have the chance to learn from experienced staff and grow professionally in a vibrant setting focused on employee and customer satisfaction.

During your first week as a Barista at Boyd Gaming Corporation, you can expect hands-on training in various roles within the concession area, shadowing experienced team members, and learning about our menu offerings. You’ll also get to know our policies around customer interactions and operational procedures to ensure a successful start to your new role.

Yes, there are ample opportunities for advancement at Boyd Gaming Corporation for Baristas who demonstrate strong performance and commitment. Many employees in our concession areas have moved up to supervisory or management positions, thanks to the supportive culture and commitment to professional development within the company.

Excellent customer service as a Barista means actively engaging with customers, understanding their needs, and making them feel valued. It involves greeting customers warmly, providing quick and accurate service, and demonstrating genuine enthusiasm for the products you serve.

Handling difficult customers involves staying calm, empathetic, and professional. Listen to their concerns, acknowledge their feelings, and seek to resolve their issues effectively while maintaining a positive attitude throughout the interaction.

Discussing your experience with specialty coffee should include any previous roles you've held in coffee shops, the types of beverages you're familiar with, and your knowledge of brewing techniques. Emphasize any hands-on experience with coffee machines and customer interactions.

The most important skill for a Barista is a strong ability to communicate effectively with customers and colleagues. This includes being attentive to customers' needs and preferences, as well as working cohesively with fellow team members to ensure smooth service.

Prioritizing tasks during peak hours involves staying organized and focused. You should assess which tasks are time-sensitive, such as preparing drinks for awaiting customers while maintaining stock levels, and manage your time accordingly to ensure all duties are performed efficiently.

Ensuring cleanliness and safety in the concession area includes regularly inspecting equipment, cleaning workstations, and following all sanitation protocols. Communicate any maintenance issues promptly and ensure that supplies are well-stocked to prevent clutter and hazards.

When answering this question, provide a specific example where you provided exceptional service that exceeded a customer's expectations. Focus on your actions and the positive impact it had on the customer's experience.

Handling cash transactions accurately requires attention to detail and a solid understanding of cash-handling procedures. It's important to count change carefully and double-check orders before processing payments to minimize errors and ensure customer satisfaction.

When discussing motivation, highlight your passion for coffee and customer interaction. Emphasize how creating perfect beverages and contributing to a dynamic team environment inspires and drives you to excel in this role.

Keeping up with trends in the coffee industry involves following relevant blogs, attending workshops, and engaging with coffee communities online or in-person. This information can help inform your suggestions for new drink ideas and improve customer interactions.