Table Games Dealer School

As a Table Games Dealer at Boyd Gaming, your primary responsibilities include dealing various table games, managing and handling cash efficiently, and ensuring that players understand the game rules. You will need to maintain high standards of guest service and display a calm demeanor while working in a dynamic environment. Additionally, you will be responsible for adhering to gaming regulations and company policies while providing an engaging experience for our patrons.

To qualify for the Table Games Dealer School at Boyd Gaming, candidates must pass a basic math assessment and successfully complete an interview. It's also essential to demonstrate exceptional guest service skills, including a positive attitude and a steady temperament. Proficiency in English and the ability to maintain strong ethical standards are required. You must also be 21 years or older and be able to obtain a Level 2 gaming license.

The Table Games Dealer training at Boyd Gaming runs for eight weeks and begins on April 6th. Classes are scheduled for Sundays, Mondays, and Tuesdays, offering flexibility in timing to suit various schedules. Attending the classes is a fantastic opportunity to gain essential skills in the casino industry and earn while learning.

Yes! During your training at Boyd Gaming's Table Games Dealer School, you will be compensated at a rate of $15 per hour. This means you can focus on learning the necessary skills without financial stress, making the training experience not only educational but also rewarding.

Once you complete the Table Games Dealer School at Boyd Gaming, you will need to pass an audition to be considered for open dealer positions within the casino. Successfully passing this audition paves the way for a potential career as a Table Games Dealer, where you can showcase the skills you’ve developed during your training.

Crucial skills for a successful Table Games Dealer include strong mathematical abilities to perform quick calculations, excellent customer service skills to engage patrons, and a calm demeanor to handle high-pressure situations successfully. Additionally, being knowledgeable about the various table games and maintaining the company’s high standards in guest relations is essential.

When dealing with difficult customers, it's important to remain calm and composed. Keep a positive attitude, listen actively to their concerns, and address them politely. Show empathy and strive to find a resolution that satisfies both the customer and adheres to company policies, ensuring that the gaming experience remains enjoyable for everyone.

When asked about excellent customer service, share a specific example where you went above and beyond to meet a customer’s needs. Focus on the situation, actions taken, and the positive outcome. Highlight your empathy, communication skills, and ability to handle challenges effectively, showcasing how these qualities translate into the dealer role.

Express your passion for the gaming industry and your enthusiasm for providing guests with memorable experiences. Share any relevant skills or experiences that led you to apply specifically to Boyd Gaming, such as your affinity for teamwork, love for game strategy, or admiration for the company's commitment to excellence in guest service.

Accuracy in dealing games can be maintained by staying focused and methodical. Emphasize the importance of continuous practice, reviewing rules, and maintaining a calm mind under pressure. Additionally, ensuring that you communicate clearly with players and verifying bets before dealing can help minimize mistakes.

Having a solid understanding of Boyd Gaming's mission and values is crucial. Research the company’s commitment to excellent customer service, employee satisfaction, and community engagement. By showcasing your knowledge of their values during your interview, you demonstrate alignment and a willingness to contribute positively to their corporate culture.

Demonstrate your awareness of the importance of adhering to gaming regulations by explaining that you will stay informed about State and Federal gaming laws through continual education and training. Highlight your methods for ensuring compliance, such as following established procedures and remaining ethical in all interactions.

When discussing your teamwork experience, provide a specific example that illustrates your ability to collaborate effectively with others. Highlight your role, the dynamics of the team, and how together you achieved a successful outcome. Focus on communication, flexibility, and commitment to common goals.

Preparation for a busy shift involves ensuring you know your game rules thoroughly, double-checking your dealing equipment, and being mentally prepared for a fast-paced environment. Sharing an example of effective time management and self-care routines that help you to stay alert and focused will improve your interview response.

When explaining the rules to a new player, it’s important to be patient and clear. Break down the rules into simple steps, use examples, and ask if they have questions. Encouraging interaction can help you gauge their understanding and enhance their overall experience at the table.