Biomedical Engineer (Support Specialist) - job 1 of 2

As a Biomedical Engineer (Support Specialist) at Brainlab, you will perform custom installations of complex radiotherapy and radiosurgery products, engage in troubleshooting issues, communicate effectively with customers to resolve complex problems, and conduct maintenance of radiation therapy equipment. Your role is key to providing high-level service to clients, ensuring the reliable functionality of our products.

To apply for the Biomedical Engineer (Support Specialist) position at Brainlab, you must have a Bachelor's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or IT Technology. Additionally, demonstrated engineering experience with medical devices, strong troubleshooting skills, and familiarity with medical linear accelerators or RF systems are preferred. Excellent organization, communication skills, and the ability to work independently and in team settings are also vital.

At Brainlab, the work environment is business casual and team-oriented. You'll collaborate with talented individuals committed to innovation in healthcare technology. Our culture promotes continual learning and development, allowing you to grow your expertise while helping to transform patient care globally.

Biomedical Engineers (Support Specialists) at Brainlab can expect to travel approximately 80% of the time. This travel is essential for installing and servicing our products at customer sites, where your hands-on expertise will play an important role in delivering high-quality support.

Brainlab is dedicated to the growth of its employees. As a Biomedical Engineer (Support Specialist), you can enhance your skills through training and independent research. There are ample opportunities for career advancement, allowing you to take on more responsibilities or transition into leadership roles within the organization.

Discuss specific projects or experiences you've had with radiotherapy or radiosurgery products, highlighting your role in troubleshooting or installations. Include any hands-on experience you may have with the devices, as well as your familiarity with the required technology.

Explain your method for prioritizing tasks, potentially mentioning tools you use or strategies you’ve developed. Talk about how you assess urgency and importance, ensuring customer needs are met promptly.

It’s important to communicate with empathy and clarity. Discuss a situation where you had to manage a challenging client conversation and what strategies you employed to resolve their concerns while maintaining a positive relationship.

Be ready to discuss your experience with various testing equipment, such as oscilloscopes and multi-meters. Provide examples of how you’ve utilized these tools to troubleshoot or maintain biomedical equipment effectively.

Share the methods you employ for continuous learning, such as attending workshops, following industry news, or participating in relevant online courses. Highlight your proactive approach to keeping your skills current and applicable.

Offer a specific example of a complex engineering issue you faced, how you approached it, the steps you took to analyze and arrive at a solution, and the outcome. This illustrates both your technical expertise and problem-solving skills.

Discuss your ability to work within diverse teams, perhaps sharing a project that required collaboration with colleagues from different departments. Explain how you contributed to the team’s success through your engineering expertise.

Talk about your teaching methods and how you adapt your approach to accommodate different learning styles. Provide examples of how you have successfully trained users on complex systems, ensuring they feel confident and knowledgeable.

Share insights on specific challenges you’ve encountered in the medical device sector, such as regulatory compliance or dealing with technical faults. Discuss how you navigate these challenges professionally and effectively.

Connect your personal career goals and values with Brainlab’s mission and industry leadership. Discuss specific elements of Brainlab's culture or product offerings that attract you and how you envision contributing to their success.